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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
The material is nice and soft but the sizing is too big, which was disappointing. A medium was more like a large.
Loved 1 out of 3 items. Jacket is awesome. Already getting compliments
Lovely clothing items - easy to order. The only thing that is hard to predict is how the actual materials will feel. The material of one dress felt a little thin but I loved the dress overall.
After waiting for nearly 4 weeks after I bought this dress I received an email asking whether I had received my package. After I replied No, I was told it was out of stock but did not tell me. I am still waiting on my refund. Even told them they are still advertising this out of stock garment on their website.
Highly recommend and fast delivery, size guide is actually.
Butterfly top was ok. Other one fit tighter and was the same size.Will not order again, dissapointed!
Arrived on time. The quality of the cowl neck sweater was not as expected. The V neck was comfortable and a good value.
Too large. How do I exchange? Need instructions on exchange process.
Prompt delivery and communication. Exceptional follow up. Recommend.
Disappointed the sweater was missing colors from the picture. Soft.fits small.
Disappointing as the fabric is no where near as nice as the pictures make them appear
Clothes are very nice, but sizing very small. Ordered my usual size, none fit. Need to return, but not able to get through to return sitre.
I purchased several clothing items from Curve Dream for a family vacation well in advance to have the items received before we left. The clothes never came until after we went on vacation. When we returned, the package was here, and I thought, maybe I'll keep them. The quality of the clothes was horrible. They were not sewn straight and nothing like the photos. I requested to return the items as I was well within the return period, and everything still had tags attached in the original packaging. The company is so desperate not to take their clothes back they offered me discounts three times. I didn't want the clothes, and the discounts didn't matter. I finally was given directions on how to return the clothes. I followed them exactly and shipped the box back via UPS and, as directed, emailed a copy of the tracking number and the UPS label via email to Curve Dream. You cannot find a phone number anywhere for this company, and even though you request it via email, they will not give you one. It is now Oct 30th, and I am still dealing with this company to have my money returned. I have sent a copy of the UPS shipping label and tracking number four times via email, and still no refund. STAY AWAY FROM THIS BOGUS BUSINESS. The quality is horrible, and their business practices are corrupt.
I was a little wary that these products would not be good quality or would actually come from China. But I'm really pleased with the quality and they arrived in a normal timeframe (meaning they weren't shipped from China!)
Ordering was fine came quickly only to massive disappointment order w sizes larger than normal universal code and too small
Great sweater and faster than expected shipping, Have used them before.
The shipping and delivery notice system for this company may need a little tweeking!
Sizes were too small even though I ordered up my usual size. Fabrics looked nothing like the photos and videos on line.
All as expected delivered in a timely way - too many characters for such a purpose
Customer service was prompt and helpful but the product sizing was problematic
I had no trouble ordering and paying and I received my order just a week later.
Takes a minute to deliver, but I can say it is worth the wait.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.