Cuisinart

I purchased a Cuisinart All in one oven on line. The first use I noticed that there was a defect- 2/4 heating elements were broken.
I called the company and received excellent customer service from a gentleman named Brandon.
They will send me a shipping label to ship back with no charge and even replace the oven with a newer model.
I had not realized this but Cuisnart provides all electric appliances with a 3- year warranty.

Great company with Excellent customer servce. Who can ask for more!

Hard to clean. Coffee grounds get everywhere but in the filter, often leaving half in the grinder or the chute to the filter. Does not hold enough coffee beans to make a good cup of coffee for the 12 cup pot, even when all the grounds find their way to the filter. Then I find it is made in communist China to boot! What a piece of junk! I have had to throw out several fresh pots for being too weak and finding the grounds are still in the grinder or the chute. Bad mornings from Cuisinart are their gift to their customers! I wonder if prisoners make these machines? Do they harvest the body parts of their labor after they decline in productivity or complain?

Quite honestly, I am sorry to see the poor reviews.

I associate the line of Cuisinart products with serious cooks, gourmets and gourmands.

As I am more of a dabbler in the kitchen, I only have their food processor and a wonderful microwave oven.

I have had the processor for maybe fifteen years... the microwave going on ten.

Both work well... and make me feel like a genuine foodie.

For a long time and even now I associate this line with top tier kitchen gadgetry... and I have not been disappointed.

Five delicious stars for Cuisinart!

Below is my microwave:

Bought the CPC-900C pressure cooker and after 10 days the lid locked and will not open after cleaning it. I have tried calling the support number and after 5 hours waiting on the phone I gave up so I tried emailing them 3 times with no response. Very sad I wasted a lot of money on this product and I can't even talk to someone for help.

Our Cuisinart FP-8SC Elemental food processor's plastic work bowl top failed shortly after its warranty period expired. A piece of plastic broke off and was chopped and blended into our casserole. The failure wasn't detected until one of our guests pulled a sharp piece of plastic out of his mouth. Obviously, that dinner party ended poorly! I was embarrassed to have subjected my guests to the risk of injury from the Cuisinart product failure, and the waste of having to throw the casserole out uneaten.

The Cuisinart's work bowl and motor base were not in need of replacement since it saw only occasional use in the short time we have owned it. I wrote to Cuisinart asking for a replacement top (cost $16), but they refused because the product was just out of its warranty period. They somewhat cynically offered a 20% discount on a new Cuisinart purchase, perhaps hoping to profit from our misfortune. Of course, I would never buy from a company who won't stand behind its products and instead hides behind its warranty policy.

Our previous Cuisinart lasted for decades. Our satisfaction with that food processor led us to buy another to replace it. I know that manufacturing defects occasionally surface in all companies' products. The test of a good company is how it responds when a customer is subjected to the embarrassment, inconvenience and risk of injury caused by a manufacturing defect in one of its products, whether in warranty or not. Cuisinart failed this basic test, deciding that $16 was too much to spend for customer satisfaction, loyalty and its reputation for integrity.

Toasts uneven. Shade dial impossible to read. What kind of designer would use small black dial with small black numbers? Need flashlight to see numbers. Junk!

Just read a review on Cuisinart.com from 2010, and it's sad to say that 6 years later, nothing has changed. It amazes me that companies in this day and age think they can still get away with this kind of sub-par customer service. My experience below -

After trying to make a purchase, I found several bad reviews here and on other sites for the cuisinart web store. Came to realize that my order placed on the cuisinart site got me a order confirmation from the web store. Then noticed that pricing, products, contact information, etc is all the same, so the two sites are connected, and Cuisinart just dumps their orders off onto the Cuisinart web store. It is actually just their outlet. Granted, I am spoiled by Amazon and their speed and quality, but my experience so far was - Order placed last week tuesday. Email confirmation on wednesday morning that the order was received. It's cookie season so I paid for 2 day shipping to get my replacement blade quickly. Friday rolls around, no tracking number or any other word. I try to call customer service and after 15 minutes on hold give up. Send an email, and get the we will get back to you in 24 to 48 hours response. Monday rolls around, still no response. So now it's coming up on a week, and still nothing. Then I figured out the whole shenanigans of the two sites being related. Found a bunch of online reviews complaining about slow shipping, no shipping, wrong items shipped, and poor customer service. So, decide to just cancel the orders. Just got off the phone with customer service (this time it only took 12 minutes on hold). It's a telling statement when I say I have to cancel an order, and they just respond with what's the number, and ok you're all set. They must get that request a lot if there's not even a question about why or what the issue was, and what they could do to fix the situation. Looks like I will be buying another food processor instead of fixing it, and you can bet it won't be a Cuisinart.

I have 5 Cuisinart countertop appliances. They are perform flawlessly. One I have had for about 20 years! This review pertains only to direct order from Cuisinart. I made my first order of a stand mixer direct from Cuisinart.com in order to save a few dollars on shipping cost and get the color I wanted. 8 days after my order the status was "shipped" but tracking data showed no movement from. Warehouse. I guess shipped to them meant a label was created. Hmm...
The CS rep said quote "the order is stuck." No further information. I know that meant the warehouse people simply hadn't released it from the warehouse or something else... unknown. I didn't argue the point as that would do no good. The CS rep placed a re-order. That was April 25 and today is April 28. No further communication from Cuisinart. Their ship notice does say 10 days may be needed to ship an item. 10 days... That is not responsible customer service.
I am accustomed to buying almost exclusively from Amazon. I will return to that habit from now on. Maybe I am spoiled.
Update April 28: I decided to email Cuisinart Corp., and their owner Conair. Both are located in the same city in Connecticut. I was done with vague information/excuses. I briefly laid out the facts then added I would soon contact the State of Oregon Attorney General, Consumer Affairs and file a complaint. The State does send an official notice of complaint to the named party. I did this before when CenturyLink was over charging me, failed to stop and refund over charges. When they got the State letter problem solved.
Well in this case I did get a skeletal response from Cuisinart Customer Service. No apology, just two lines, my re-order number and a new UPS tracing number allegedly showing my order was in transit and possibly due for delivery, Monday May 2. We'll see what really happens.
I know this is likely just a warehouse employee issue. Part of my issue with this is the response by the first Customer Service rep. No apology, which should be standard. Then the absurd statement "the order is stuck." That's a new one. Finally the second CSR who again wrote no apology just the re-order number and the new UPS tracking number. This is on my list of worst customer service experiences of life.
Beware ordering from their online site! Thank you.