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CrutchfieldReviews 1,615

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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California
1 review
0 helpful votes
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Great site
March 7, 2018

I love shopping here for my electronics... great selection and knowledgeable people to help you with your needs... thanks guys great job

Date of experience: March 7, 2018
California
1 review
0 helpful votes
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Outstanding
March 7, 2018

Great, good, happy, satisfied, good sound, very prompt on getting your order to you as promised without worries. I've ordered from you in the passed and the products have proven to be exactly what I asked for, dose this say it all

Date of experience: March 7, 2018
Illinois
1 review
0 helpful votes
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I really needed to upgrade my factory OEM speakers in my 2017 Buick Encore. I had a mid-grade budget and was getting very confused by reading customer reviews. I decided to go to the experts and reach out for some advice. Levi from Crutchfield helped me out TREMENDOUSLY. Levi felt a pair of Infinity speakers in front and some JL Audio speakers in back would give me exactly what I was looking for. I took Levis advice and immediately ordered them. I installed them last night and could not believe the difference. The sound was exactly what I was hoping to achieve. I was right on budget too. Had I listened to only customer reviews, who knows what I would have ended up with. I also would not have mixed in 2 different brands when only replacing speakers. I trusted Levis advice. They sound fantastic running on only the factory head unit. We are strongly considering replacing speakers in our GMC Denali now after this great experience. Dont shop around. Crutchfield provides the OEM speaker adapters and wiring harnesses. I saved around $60 just on those parts alone. Thank you Levi and Crutchfield! You ROCK and now, so do I!

Date of experience: March 7, 2018
Nebraska
2 reviews
0 helpful votes
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Crutchfield is absolutely amazing! Prices are extremely afforable, support is free and very friendly, and the install instructions for every car is uncluded. I'm so impressed with them, that I'm a customer for life.

Date of experience: March 7, 2018
North Carolina
1 review
0 helpful votes
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After searching on the Crutchfield web site and easily finding what I was looking for I placed my order and it was delivered to my front door in less than 24 hours. My order also included any instructions needed and a support number in case I had questions. Placed my first order 30 years ago and still a happy customer.

Date of experience: March 7, 2018
Washington
1 review
0 helpful votes
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Best Service Ever
March 7, 2018

Speakers came with all adapters for my car, so they just plugged in. I had issues with billing and customer support was extremely quick and helpful when diagnosing the problem. Finally I was sent a personalized guide on how to remove and replace the stereo and speakers in my car. On top of all this, I know that they'll replace anything that breaks free of charge.

Date of experience: March 7, 2018
Virginia
1 review
0 helpful votes
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I HAVE A 2010 QUAD CAB DODGE 1500 TRUCK. I MOUNTED THE RECIEVEER (TIE WRAP) INSIDE THE DRIVER SIDE TAIL LIGHTS, SPLICED THE PERSPCTIVE WIRES INTO THE BACK UP WIRE THAT WENT TO THE BULB. STORED THE REMAING CABLE INSIDE THE TAIL LIGHT. THE WIRE THAT COMING FROM THE RECIEVER WAS BARELY LONG ENOUGH TO REACH TO MY TAIL LIGHT AND MOUNTED THE CAMERA ON MY LICENSE PLATE. THE PICTURE WAS CRYSTAL CLEAR. I WENT TO A PARKING LOT AND ADJUSTED THE GUIDE LINES ON MY GPS GARMIN DRIVE LMT-S UNIT. VERY EAST INSTALLATION. I GAVE THIS 4 STARS BECAUSE THE CABLE JOINING THE CAMERA TO THE RECIEVER AND THE WIRES THAT CONNECT TO THE TRUCK BACK UP LAMP/WIRES NEED TO BE LONGER.

Date of experience: March 6, 2018
Jim M.
California
1 review
0 helpful votes
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Worked with Kristina to order entire system-Head unit, Alpine Amp and speakers.

Super helpful and knowledgeable. Great job.

Date of experience: March 6, 2018
Illinois
1 review
0 helpful votes
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Getting hooked up!
March 4, 2018

I always love how easy it is to get hooked up, from the size of speakers needed in your car, to being able to filter down from literally tons of head units, to the ones that have just the options i want.

Date of experience: March 4, 2018
Minnesota
1 review
0 helpful votes
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I have not used it yet. I want to use it for a wireless hook up on my sleep number bed. Do you iknow if it will do that job? I found the product on a sleep number web site.

Date of experience: March 3, 2018
Massachusetts
1 review
0 helpful votes
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Great Advice
March 3, 2018

I had been searching for a new receiver that would accommodate a CD player as I transitioned to Spotify, Amazon, Apple etc. as well as wireless speakers. Got great assistance and guidance over an extended period to finally end up with a superb Yamaha receiver that is working out incredibly well.

Date of experience: March 3, 2018
California
1 review
0 helpful votes
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I first started using your company in the late eighties when I put together my first AV system, with a Pioneer 1080 and a Super Beta VCR. Those were the days, anyway back to the subject at hand. I received my Retro Sound (Monterey) with the Pioneer speakers a couple of days ago. Very nice set up for my 1952 Ford F1 pickup, looks very close to original with all the modern conviences and is very good quality

Date of experience: March 3, 2018
New Jersey
1 review
0 helpful votes
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Before buying my Yamaha YAS-207 speakers I did a lot of research. I found the reviews and videos on Crutchfield very helpful. I also liked the responses that Crutchfield gave to customers that needed assistance. The only issue I have is that since my YAS-207 sound bar sounds so good, I now have the realization that my TV speakers are truly lackluster. I would recommend Crutchfield based on my experience, their customer service ideological, and others experiences. Good price and free shipping was a plus as well.

Date of experience: March 3, 2018
Arizona
2 reviews
0 helpful votes
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No instructions
March 2, 2018

Sent the wrong face plate with radio had to reorder some where else. Poor navigation for a expensive product. Volume poor, voice for navigation is not there without radio being full blast. This is a jension radio for a dodge truck.

Date of experience: March 2, 2018
Missouri
1 review
0 helpful votes
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I purchased a CD car stereo and crut chfield had the best price and my order was shipped almost immediately. I would definitely purchase from this company again.

Date of experience: March 2, 2018
Iowa
1 review
0 helpful votes
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I have purchased products on line from Crutchfield for years they are always great to deal with and the shipping is timely on everything has always arrived when they said it would.

Date of experience: March 2, 2018
Missouri
1 review
0 helpful votes
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Crutchfield website provided comprehensive specs and extensive reviews on the Polk S35 speaker. Ordering was quick and easy and three-day delivery was phenomenal.

Date of experience: March 1, 2018
New Hampshire
1 review
0 helpful votes
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Amazing, as usual
March 1, 2018

I cannot comment on the TV that I bought because it is still in the box. The support I received before buying it was superb. I answered several questions and they had prompt answers. I had a last question on a Saturday and got the answer on Sunday. My past experience with Crutchfield has always been positive. Their prices are competitive and you get the good stuff, not that shipped to chain stores.

Date of experience: March 1, 2018
California
1 review
0 helpful votes
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All good!
March 1, 2018

3 day shipping, competitive pricing, excellent reputation. Although I haven't used it, they also offer online help with all aspects of set ups.

Date of experience: March 1, 2018
Massachusetts
1 review
0 helpful votes
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Wasnt sure if I got everything for my car called Eddie and he looked at my cart and confirmed it all and fast shipping
Definitely will recommend

Date of experience: February 28, 2018