I've been on 2 cruises booked with CruiseDirect, the experience had been superb both time!
Impeccable ships with plenty of food and entertainment, beautiful cities...
But the best part must be the CruiseDirect customer support, they are extremely fast and professional!
Jeremae Doon was so helpful today with booking a honeymoon experience for my Fiance' and I. She had amazing communication on chat and over the phone. She also looked for the best rate and explained in specific detail all what we would get with our services!
Mahalo and Aloha from Hawaii!
Daniel
Great customer service. Worked through a difficult booking without any problems. Knowledgeable and competent! Great service. Glad we booked through cruise direct. Special thanks to Jose Flores. Great Job.
I was very worried I would not be able to get a room on the Carnival Sensation for the date I needed and because we needed a cabin for 5 people. Kyle was very helpful and not only found us a great price but also got Carnival to put a hold on it until the next day when I was able to pay. Thank you so much Kyle! What a nice young man he is. Bridget Williams
Booked a cruise for the family. So many questions, so many... however, our rep on Cruise Direct Hans Vega was outstanding. He made everything so clear, and thought of things i didn't. He was truly awesome, and the prices were awesome. Thank you.
I booked my cruise so fast I chose the wrong date and used the chat service and not only that, but i had forgotten my past passenger information also and customer service changed my booking and was able to request an upgrade for me. They even helped choose a better room with the knowledge they had of the ship. Amazing service! Not my first time reserving with Cruisedirect.com, and certainly not my last!
It's my second time reserving through cruise direct and it's so easy and user friendly site, in addition to the great feature of online chatting. The agents are very cooperative. Sam Schofield is one of the agents I was glad to deal with.
Received a very speedy and knowledgeable service from Hans when making my booking. Was offered alternatives which was helpful. This was done via the on-line chat facility and was just great! Thanks for your help Hans:-)
I have booked several cruises through CruiseDirect and I have nothing bad to say about the booking process, prices, or customer service. I had an issue with a booking once (because I clicked the wrong date like an idiot) and I called them right away and everything was fixed with no questions. My most recent discussion with an employee was exceptional! Jorge Rodriguez was my representative and he was polite, prompt, and knowledgeable with the questions I asked. Do not shy away from booking with CruiseDirect - you will not regret it.
Happy cruising!
Jake
Jorge Rodriguez was absolutely amazing... With much reluctance I "chatted" a question on line. To my surprise, I ended up chatting and emailing Mr. Rodriguez until I got what I was looking for. Cruise Direct has so many more options than most sites I was on and their client care was untouched in my opinion. I am grateful for Mr. Rodriguez.
In trying to book a cruise, I was having difficulty securing the staterooms. I called and had the pleasure of speaking to Mr. Henry. What a terrific representative of the company. He worked with me for over an hour. Thank you for having him as an employee
I have done many vacation reservations on-line, but this has been the best so far. I was hosted by Jeramae Doon and it has been such a delight to be advised and pampered as if we have been in touch for years. Took care of all details, had patience to resolve all my questions (many of them) and help me book my reservation in the most safe way. I loved the experience and I would recommend it to all.
I booked a cruise to Cuba with this company in April 2017. We had until June 2017 to pay this trip off. My travel buddy and I called repeatedly to make a payment on our cruise and they would not accept any payments stating that our cruise was paid in full. We communicated to them that that was not possible as my travel buddy had not paid her portion. They along with Norwegian communicated that no payments were needed because it was paid in full. On July 13th I happened to check my account and the amount for the cruise had been refunded and our cruise was cancelled with no communications from them on their end. I called them repeatedly to understand why this took place and they stated that their was a glitch in their system that didn't show the payment. They did not accept fault for this we were required to pay $400 more in order to book with Norwegian directly. NEVER will I ever use their services again!
There was a bug happened in the cruise company. $190 disappeared from the deposit I paid. Hans was so patient to help me. He called the cruise company and settled a very considerate solution. Would like to book again because of you, Hans.
I booked a last minute cruise - easy and straightforward. I noticed on the email confirmation the drink package was not included. I contacted them and they added it with no hassles. Looking forward to the cruise - hope it is as good as the booking experience.
I thought everything about dealing with cruisedirect.com was great! The site is easy to navigate, the prices are competitive, and the follow-up after booking the cruise is prompt and professional. I would book through them again
This is my first time using CruiseDirect and I was very pleased with the excellent service provided by Enrique. CruiseDirect is one of the partner stores on the internet website I own and they pay 3.5% cashback. By the time I got off the phone, Enrique had coordinated every detail of my upcoming Princess Cruise with Princess Cruise staff. They also provided excellent service. All I have to do is order my flowers and wait for the big day to arrive. Happy Camper in California
Call Claudia if you have any questions *******557
Thankyou Vincent for going above and beyond. You helped ease the stress of the day more than you realize. Thankyou for going out of your way to make sure my family was taken care of. We will always make sure to do business with Cruise direct.
You'll get the cheapest rates on this website and the agents are always there for whenever you need any assistance, they will even go out of their regular duties and will help out on everything you need covered!
I recently booked a cruise and I would check in periodically to see how the prices fluctuate as the sail date approaches. On this particular cruise, I noticed the price we paid for an interior stateroom was now the price for a balcony! I called Cruise Direct and spoke with Kyle who called Norwegian to see if they could upgrade our cabin at no charge because of the price change and I was pleasantly surprised when Kyle informed me that they upgraded us! Thank you Kyle for your help and thank you Norwegian for your hospitality!
Overview
CruiseDirect has a rating of 3.3 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CruiseDirect most frequently mention customer service, online chat and jorge rodriguez. CruiseDirect ranks 2nd among Cruises sites.
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