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CruiseDirect's reputation is mixed, with numerous customers praising its competitive pricing and responsive customer service, particularly highlighting the helpfulness and professionalism of several agents. Many users report positive experiences with booking processes and problem resolution. However, significant concerns arise from instances of billing errors, unresponsive support, and security issues related to personal data breaches. These negative experiences overshadow some positive feedback, indicating a need for improved consistency in service quality and communication. Overall, while many customers express satisfaction, there remains a notable segment expressing frustration, suggesting a critical evaluation of operational practices is necessary.
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Jorge Rodriguez was absolutely amazing... With much reluctance I "chatted" a question on line. To my surprise, I ended up chatting and emailing Mr. Rodriguez until I got what I was looking for. Cruise Direct has so many more options than most sites I was on and their client care was untouched in my opinion. I am grateful for Mr. Rodriguez.
Hans Vega was amazing. My husband and I have poured over cruise sites for weeks knowing that we have budget and time for a cruise with the family, but sites are not set up for groups of 5. Some are "kids free" but then it doesn't ask for ages. Others ask for ages, but don't have all the options - why? Hans Vega proactively explained the cruise industry and room booking. He quickly searched all the room combos I asked for and also proactively found an alternative cruise with one room for my whole family. Overall GREAT experience. AND he put on hold on 3 options for us so that my husband and I could take time to consider knowing that they won't disappear. Now we can confidently select our dream holiday and just put down the deposit. HIGHLY RECOMMEND CRUISE Direct and the CHAT box is super helpful. Thank you!
Booked a cruise for the family. So many questions, so many... however, our rep on Cruise Direct Hans Vega was outstanding. He made everything so clear, and thought of things i didn't. He was truly awesome, and the prices were awesome. Thank you.
Booking first cruise for family. Had a lot of questions. Vincent Valdez was top notch and helped me through the entire process. I am in the hotel business for 30 years so I know good "hospitality"! Anticipating all will be in order, I can't wait to use CruiseDirect again and recommend highly. Thank you!
Desde el primer momento recibi excelente atencion de parte de Hans y Jorge y los demas chicos del customer service por chat. Estoy muy agradecida y conforme con la atención, resolvieron siempre mis dudas. Los recomiendo totalmente.
I booked a last minute cruise - easy and straightforward. I noticed on the email confirmation the drink package was not included. I contacted them and they added it with no hassles. Looking forward to the cruise - hope it is as good as the booking experience.
EXCELENT customer support by Jose Flores. Always available with great help with all my questions, Helping me with 2 reservations - 7 people. And I have answer with all my questions. Recommended!
Super easy w a last min trip... great experience w customer service chat. They answered all my questions quickly. Got exactly what I was looking for.
The customer service is outstanding. Every question you ask is answered quickly, very happy will book again in the future.
They are fast and very helpful and I want to travel very soon
Iwas speaking with Joes Flores and he helped me alot and reserve me a great offer
Marlon was extremely helpful. All of my questions were answered quickly. Would definitely use this feature again
There was a bug happened in the cruise company. $190 disappeared from the deposit I paid. Hans was so patient to help me. He called the cruise company and settled a very considerate solution. Would like to book again because of you, Hans.
My first experience using the chatting feature on this website has been absolutely great. The customer service person, Marlon Paronelmo assisted me with all of my questions in a very efficient and friendly manner. Based on my inquiries, Marlon presented several cruises options which made it easy for me to decide. Thanks,
The experience of planning a cruise for my family was made easier because Sebastian Van Lengen helped me with every need and want of my family. I will use Cruise Direct again and request Sebastian for the next group cruise. He alway followed up on calls and emails with all of my family. Thank you Sebastian and be blessed.
Cruise direct online chat is very responsive, helpful, and was patient with my multiple questions. They addressed my concerns and answered all my questions. I never felt rushed. They helped me to find the best stateroom for my family. I highly recommend checking them
Out.
I would like to comment how pleased I was with the service provided by customer service (Mr. Enrique Bravo).
I'm definitely sure I will book our next cruise with Cruise Direct!
Thank you very much!
Cruise Direct Agents were very helpful. They got me set up real quick and provided me enough information about my MSC Seaside Cruise. I am so happy I chose them to do buisness with, they were extremely helpful. I cant thank them enough. Credits to Sebastian, my agent and the other staff online that were quick to help me. Thanks again Cruise Direct!
VERY SATISFIED WITH THE CRUISE EXPERT AS HE HELPED ME ALL THE WAY BOTH IN THE MORNING AND EVEN NOW HE IS SUPER
Enrique with Cruise Direct went to bat for me to get a full refund when the cruise line itinerary was changed. Because of some confusion with the travel group I was in I missed the deadline to cancel my cruise. The cruise line refused multiple times to give the refund. When I explained what happened to Enrique, he went to bat to get me the refund anyway. He ROCKS! And I'm happy.
Cruise Direct was extremely helpful and efficient when I needed to change the date of my cruise. I can highly recommend this company.
Answer: The best time is now! But, booking an inexpensive solo cruise depends on several factors, including destination and sailing dates. Here's how you can time your trip to get the best deals: 1. Sail During the Off-Season Caribbean: The best deals are typically available from late August to early November during hurricane season. While this can come with some risk of weather disruptions, most itineraries adjust as needed to ensure passenger safety. 2. Look for Last-Minute Deals Cruise lines often reduce their prices to fill cabins closer to the sailing date, especially for solo travelers. Norwegian Cruise Line and Virgin Voyages are some cruise lines that apply these practices. 3. Book Well in Advance Conversely, booking 9-18 months ahead often gives access to early-bird discounts, particularly on solo cabins with limited availability (Most Cruise Lines Apply). If you need more guidance to your selection, please reach out and any of our skilled advisors will find the right cruise for you! Phone: 1-888-407-2784 Chat: Via our page at www.cruisedirect.com
Answer: Hi there, and thank you for reaching out about the best Solo Cruises! For solo travelers seeking the best cruise experience with discounts or specials, several cruise lines stand out for their solo-friendly accommodations and offers such as: Norwegian Cruise Line - NCL is particularly well-regarded for solo travelers, offering Studio Staterooms designed exclusively for solo guests. These staterooms are priced for one person without the additional single supplement fees typical of other cruise lines. Solo travelers also gain access to the Studio Lounge, a shared social space perfect for meeting others. Holland America Line: Holland America caters to solo cruisers with dedicated solo cabins, particularly on newer ships like the Koningsdam and Rotterdam. Their Single Partners Program includes social events like cocktail mixers and dining meetups. Royal Caribbean: This line offers solo cabins on several ships, such as Anthem of the Seas and Quantum of the Seas. Cabins vary, ensuring a mix of affordability and luxury. Activities go from fitness classes to wine tastings and plenty of opportunities to connect with others or enjoy Solo time. Virgin Voyages: Known for its modern and vibrant ships, Virgin Voyages accommodates solo travelers, and their adult-only environment and social activities, like group fitness classes and evening entertainment, make it a standout option for solo cruisers! If you need more guidance to your selection, please reach out and any of our skilled advisors will find the right cruise for you! Phone: 1-888-407-2784 Chat: Via our page at www.cruisedirect.com
Answer: Yes, vaccines are required for cruising at this time.
Answer: Sorry for the delay getting back to your question. Cruise lines with guests of different nationalities have got plenty of experience how to address their customers in various languages. It does not end with onboard entertainment. Trivia games e.g. are conducted not only in English but often in a number of tongues. The conductor may speak four languages, for example, and an assistant even some more. So the question "Who was the first man on the Moon?" would be asked in English, Spanish, Italian, French, and/or German, (depending on how many guests speak the languages) before the audience is given the chance to answer.
Answer: I got the best price from CD after shopping around but we warned I was told "no worries" your $100 on board credit will be waiting for you in your stateroom when you board. You don't get it when booking - which is why it's called an on board credit. However, when the promised credit failed to show up on our invoice or in any email from Cruise Direct I became suspicious I was being scammed again. I was shocked when I called to press CD for an email confirming our $100 credit. The agent asked if I'd completed the REDEMPTION FORM! THIS WAS THE FIRST MENTION OF ANY REQUIRED REDEMPTION FORM NEVER PROVIDED ME! DON'T BE DECEIVED INTO BELIEVING YOUR PROMISED ON BOARD CREDIT WILL BE WAITING FOR YOU WHEN YOU BOARD UNLESS YOU HAVE THAT PROMISE IN WRITTING!
Answer: CruiseDirect.com is an award winning agency that has served over a half million customers in the last 16 years. We are the most highly regarded cruise agency on the Internet with an A+ Better Business Bureau rating and a 4.6/5 star rating from 6,500 customers in the past 2 years. Our passion is to help our customers find the perfect cruise at the best price. You can find more information about us at https://www.cruisedirect.com/about-us Book with us and I can promise you will not be disappointed. Cheers, Meghan Martin Client Services Manager
Answer: Yes, cruisedirect books guests from all over the world.
Answer: I've chatted with several different agents. However, how can you ever know if a photo and a name on a site are really true?:-))
Cruise Direct offers cruise deals and vacation packages.