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CruiseDirectReviews 187

3.3

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CruiseDirect Reviews Summary

CruiseDirect's reputation is mixed, with numerous customers praising its competitive pricing and responsive customer service, particularly highlighting the helpfulness and professionalism of several agents. Many users report positive experiences with booking processes and problem resolution. However, significant concerns arise from instances of billing errors, unresponsive support, and security issues related to personal data breaches. These negative experiences overshadow some positive feedback, indicating a need for improved consistency in service quality and communication. Overall, while many customers express satisfaction, there remains a notable segment expressing frustration, suggesting a critical evaluation of operational practices is necessary.

This summary is generated by AI, based on text from customer reviews

service
16
value
15
shipping
6
returns
7
quality
11

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South Carolina
1 review
2 helpful votes
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Outstanding Customer Care
November 30, 2019

Jorge Rodriguez was absolutely amazing... With much reluctance I "chatted" a question on line. To my surprise, I ended up chatting and emailing Mr. Rodriguez until I got what I was looking for. Cruise Direct has so many more options than most sites I was on and their client care was untouched in my opinion. I am grateful for Mr. Rodriguez.

Date of experience: November 30, 2019
Japan
1 review
1 helpful vote
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Hans Vega was amazing. My husband and I have poured over cruise sites for weeks knowing that we have budget and time for a cruise with the family, but sites are not set up for groups of 5. Some are "kids free" but then it doesn't ask for ages. Others ask for ages, but don't have all the options - why? Hans Vega proactively explained the cruise industry and room booking. He quickly searched all the room combos I asked for and also proactively found an alternative cruise with one room for my whole family. Overall GREAT experience. AND he put on hold on 3 options for us so that my husband and I could take time to consider knowing that they won't disappear. Now we can confidently select our dream holiday and just put down the deposit. HIGHLY RECOMMEND CRUISE Direct and the CHAT box is super helpful. Thank you!

Date of experience: November 29, 2019
Florida
1 review
2 helpful votes
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Booked a cruise for the family. So many questions, so many... however, our rep on Cruise Direct Hans Vega was outstanding. He made everything so clear, and thought of things i didn't. He was truly awesome, and the prices were awesome. Thank you.

Date of experience: November 23, 2019
New York
1 review
2 helpful votes
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Excellent!
November 11, 2019

Booking first cruise for family. Had a lot of questions. Vincent Valdez was top notch and helped me through the entire process. I am in the hotel business for 30 years so I know good "hospitality"! Anticipating all will be in order, I can't wait to use CruiseDirect again and recommend highly. Thank you!

Date of experience: November 9, 2019
Paraguay
1 review
1 helpful vote
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Desde el primer momento recibi excelente atencion de parte de Hans y Jorge y los demas chicos del customer service por chat. Estoy muy agradecida y conforme con la atención, resolvieron siempre mis dudas. Los recomiendo totalmente.

Date of experience: November 5, 2019
Nevada
1 review
1 helpful vote
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I booked a last minute cruise - easy and straightforward. I noticed on the email confirmation the drink package was not included. I contacted them and they added it with no hassles. Looking forward to the cruise - hope it is as good as the booking experience.

Date of experience: October 23, 2019
Iowa
1 review
0 helpful votes
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AWESOME CUSTOMER SUPPORT
October 23, 2019

EXCELENT customer support by Jose Flores. Always available with great help with all my questions, Helping me with 2 reservations - 7 people. And I have answer with all my questions. Recommended!

Date of experience: October 22, 2019
California
1 review
0 helpful votes
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Super easy w a last min trip... great experience w customer service chat. They answered all my questions quickly. Got exactly what I was looking for.

Date of experience: October 17, 2019
Australia
1 review
0 helpful votes
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Customer Support
October 16, 2019

The customer service is outstanding. Every question you ask is answered quickly, very happy will book again in the future.

Date of experience: October 15, 2019
Sudan
1 review
0 helpful votes
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They are fast and very helpful and I want to travel very soon
Iwas speaking with Joes Flores and he helped me alot and reserve me a great offer

Date of experience: October 9, 2019
Florida
1 review
0 helpful votes
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Very nice chat feature
September 23, 2019

Marlon was extremely helpful. All of my questions were answered quickly. Would definitely use this feature again

Date of experience: September 22, 2019
Canada
1 review
0 helpful votes
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There was a bug happened in the cruise company. $190 disappeared from the deposit I paid. Hans was so patient to help me. He called the cruise company and settled a very considerate solution. Would like to book again because of you, Hans.

Date of experience: August 27, 2019
Florida
2 reviews
3 helpful votes
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My first experience using the chatting feature on this website has been absolutely great. The customer service person, Marlon Paronelmo assisted me with all of my questions in a very efficient and friendly manner. Based on my inquiries, Marlon presented several cruises options which made it easy for me to decide. Thanks,

Date of experience: August 26, 2019
Texas
3 reviews
0 helpful votes
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The experience of planning a cruise for my family was made easier because Sebastian Van Lengen helped me with every need and want of my family. I will use Cruise Direct again and request Sebastian for the next group cruise. He alway followed up on calls and emails with all of my family. Thank you Sebastian and be blessed.

Date of experience: August 20, 2019
North Carolina
1 review
0 helpful votes
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Cruise direct online chat is very responsive, helpful, and was patient with my multiple questions. They addressed my concerns and answered all my questions. I never felt rushed. They helped me to find the best stateroom for my family. I highly recommend checking them
Out.

Date of experience: July 15, 2019
Poland
1 review
0 helpful votes
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I would like to comment how pleased I was with the service provided by customer service (Mr. Enrique Bravo).

I'm definitely sure I will book our next cruise with Cruise Direct!

Thank you very much!

Date of experience: July 13, 2019
Canada
1 review
0 helpful votes
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Cruise Direct Agents were very helpful. They got me set up real quick and provided me enough information about my MSC Seaside Cruise. I am so happy I chose them to do buisness with, they were extremely helpful. I cant thank them enough. Credits to Sebastian, my agent and the other staff online that were quick to help me. Thanks again Cruise Direct!

Date of experience: July 11, 2019
Malta
1 review
0 helpful votes
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Booking
July 7, 2019

VERY SATISFIED WITH THE CRUISE EXPERT AS HE HELPED ME ALL THE WAY BOTH IN THE MORNING AND EVEN NOW HE IS SUPER

Date of experience: July 6, 2019
California
1 review
1 helpful vote
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Enrique with Cruise Direct went to bat for me to get a full refund when the cruise line itinerary was changed. Because of some confusion with the travel group I was in I missed the deadline to cancel my cruise. The cruise line refused multiple times to give the refund. When I explained what happened to Enrique, he went to bat to get me the refund anyway. He ROCKS! And I'm happy.

Date of experience: June 22, 2019
South Africa
1 review
1 helpful vote
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Excellent service
June 12, 2019

Cruise Direct was extremely helpful and efficient when I needed to change the date of my cruise. I can highly recommend this company.

Date of experience: June 12, 2019

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cruisedirect.com
Morristown, NJ, United States