Disc Brake Canada

I consider this one of the best smart platform. Something that i always wanted, I find exactly what I needed with free shipping and no extra fees.

The ordering process was simple, and the delivery was prompt. Extremely satisfied with my purchase of these brake rotors.

So I purchased rotors and brake shoes from this company seemed like a deal so I got it.
The person in chat probably a salesman, was nice so I was told what
I needed for my car.
He promised me delivery within 48 hrs maximum 3 days, so when the 4th day
Came no item I called them.
On the 7th day I received a call back informing me they did not know what
Vehicle I was purchasing this for and needed to know the vehicle before they sent the item, mind you I spoke to a rep in their online chat service who made sure I ordered the right item.
The rep started yelling at me when I informed him 7 days later was too long to now call me to ship my order, his attitude was appalling, as he got irate claiming he sent an email one day after the item was purchased, asking the vehicle's model. I asked do you base your entire business on emails?
After much back and forward he sent me a very rude email calling me names saying he would refund me.
Don't ever order from this company online, they have a good appearance but their backend is horrible, 7 days later, my item was not shipped and I was getting my first call. They claimed they refunded me.
I am yet to get my money back

I have been using DBC Brakes for my cars for over ten years...between my wife, kids, and myself, we've bought many rotors/pads over the years.

Worst customer service I have ever experienced. Sent me wrong parts and wouldn't reimburse me. Nothing but hostile attitude from their customer service. Stay away.

I purchased a set of pads and rotors online and paid for expedited shipping. Their website states 3-5 business days to ship. I made my purchase and waited 5 business days. No communication from disc brakes Canada. On the 6th business day I email. No Reply. On the 7th business day I called, left a message and got no reply. On the 8th business day I called again and got a real person. After a long wait on hold I was told I'd be getting an email with shipping information that day. No email from disc brakes Canada. On the 9th business day I call again, same run around, on hold for a long time only to be told I would be getting a confirmation email that day. Okay, I wait some more. I did receive an email later that day stating they did not have my parts in stock and we're cancelling my order and issuing a refund. I wasted 2 weeks waiting on disc brakes Canada with absolutely no communication from them. If I had not been so persistent I'd imagine my order would have been delayed indefinitely. Beware. They took my money and left me in the dark. Not recommended.

I posted negative reviews on two sites describing how Crossdrilled Rotors ignored me for 3 months when the rotors I bought from them for my 2010 Prius rotted out well within the promised warranty period (as confirmed by 2 mechanics and the Toyota dealer). They tried to blame the mechanics. Within hours. I received a response to a January email (as if it had just gotten lost in the ether for 3 months. Offering to replace rotors as per the warranty. [Coincidence?]

After some back and forth (by email so I can prove it) it turns out that if and only if I retracted the negative reviews, would they fulfill their legal obligation as per Sam Eska. To quote SAM "It is very easy, you left 2 negative reviews, one on reseller ratings and one on site jabber, go in, and click edit. Its the only way I'll send you new ones." Fortunately I made no promise to leave the reviews retracted!

They have no integrity, and I wouldn't deal with them again if they were the only source for quality brakes... fortunately they are not!

I apologize to anyone who might have been misled by my temporary removal of the negative comments.

Impressed with the efficiency of DBC Brakes. Quick delivery, easy installation, and noticeable improvement in braking power.