Wiliam C.

I posted negative reviews on two sites describing how Crossdrilled Rotors ignored me for 3 months when the rotors I bought from them for my 2010 Prius rotted out well within the promised warranty period (as confirmed by 2 mechanics and the Toyota dealer). They tried to blame the mechanics. Within hours. I received a response to a January email (as if it had just gotten lost in the ether for 3 months. Offering to replace rotors as per the warranty. [Coincidence?]

After some back and forth (by email so I can prove it) it turns out that if and only if I retracted the negative reviews, would they fulfill their legal obligation as per Sam Eska. To quote SAM "It is very easy, you left 2 negative reviews, one on reseller ratings and one on site jabber, go in, and click edit. Its the only way I'll send you new ones." Fortunately I made no promise to leave the reviews retracted!

They have no integrity, and I wouldn't deal with them again if they were the only source for quality brakes... fortunately they are not!

I apologize to anyone who might have been misled by my temporary removal of the negative comments.