Cricket Wireless

The prices are great but if you cannot stand terrible customer service, stay away from Cricket. It's difficult to actually get a hold of a live person and when you do, expect to talk to someone over in India with a thick accent. They have no email and no live chat option aside from maybe myexpert app, which also doesn't have the best reviews. I posted a review on their website about the Cricket Ovation about how annoyed I was with the phone and the review got deleted. It did not contain profanity or anything inappropriate. The only difference between mine and other reviews was me going beyond talking about the phone and complaining about customer service. And then they have replies to reviews that clearly don't match, like "thanks for you're 5 star review" when it's a four star review and "that's great news" when you look back at the review and think "what great news?" Good luck getting a straight answer from them except when you want to praise them for how awesome they want everyone to believe they are. Overall, I have not had a good experience with Cricket. If I can I'll probably end up rooting my phone. Seriously, if you have more money to spend on a phone, go with a higher end company. You really do get what you pay for.

I recently had the misfortune of experiencing a highly frustrating situation with Cricket Wireless that has left me deeply dissatisfied with their service. In short, they double-charged me, turning what should have been a simple billing process into a headache.

Firstly, I noticed an unexpected and unauthorized charge on my credit card statement. After some investigation, I realized that Cricket Wireless had billed me twice for the same service during the same billing cycle. This blatant double charge not only caught me off guard but also left me questioning the integrity of their billing system.

Attempts to resolve the issue were met with a series of disappointments. Customer service was not only unhelpful but also seemed indifferent to the inconvenience caused by their mistake. The representatives I spoke to were unable to provide a clear explanation for the double billing, and their lack of urgency in resolving the matter only exacerbated my frustration.

Furthermore, the process of getting a refund was not even suggested.

This incident has seriously eroded my trust in Cricket Wireless as a reliable service provider. In an era where customer service is paramount, the way they handled this billing issue was unacceptable. I expected more from a company that claims to prioritize customer satisfaction.

I strongly advise potential customers to be wary of Cricket Wireless, especially if they value transparent billing practices and efficient customer service. The inconvenience caused by their double billing and subsequent lackluster response has left me seriously contemplating a switch to a more reliable and customer-friendly wireless provider.

Hi My name is Thompson I am the CEO & President of My Company Golden Mind Entertainment & several Other businesses Lined up I have a mobile Number with Cricket Wireless for my business I just want to take my time to Appreciate Cricket wireless for your Good service & partnership to provide Good services,Amazing/positive customer cares. Your Good works are very well appreciated

I checked with the on the internet with Cricket they said my phone was compatible I went and bought a new SIM card and a plan and now they say it's not compatible now I'm stuck with $60 worth of nothing Cricket Wireless sucks I would not recommend recommend them to nobody eat s*** cricket

So check this out. I got a phone from Amazon.Went to cricket store to get a line. Eventually, sim card is working, BUT I cannot make a phone calls, to call someone. So the rep goes like, you need to wait like 20-30 min so the system will update your phone and everything will be fine. Waited for 20 min, in store, after NOT able to call, asked the rep for refund and rep goes we're prepaid PIECE OF $#*! SERVICES and for that reason there is no refund.So I left the store, removed sim card and was NOT using it at all and just two days I saw on bank account cricket charged me the full price for their PIECE OF $#*! SERVICES! Thugs...

I have a very dear friend that is a Cricket customer and was having trouble with her. She's a senior and a cancer patient, so its imperative that she has her phone. When I arrived the phone wasnt dialing out and when the receiver answered you couldn't hear. She only had the phone for 1 month, and it was the 2nd phone that she had purchased in 3 months. The sales clerk at the store told her that she had to call customer care because its been more than 7 days. I called customer care on her behalf. I was told that she had to pay 40 and a phone would be sent in 1 to 2 business days. I explained that she elderly, on oxygen, on a budget, and in poor health. Shes been with the company for a number of years what type of exceptions could be made. He said he would transfer me to a supervisor. The supervisor never came to the phone. After several failed attempts to reach a supervisor, I took my friend to T-Mobile. I plan to file a complaint with the Better Business Bureau.

Customer service took forever and will get you nowhere. Plus the service is terrible! Took me a while to cancel but I'm glad I'm finally done with it.

HELLO I HAD A CRICKET WIRELESS PHONE THAT I HAD TO DO A FACTORY RESET AND AFTER I DID THE FACTORY RESET MY NAME AND LAST NAME ON OTHER PEOPLE'S CALLER ID CAME AS WIRELESS CALLER I CALLED CRICKET CUSTOMER SERVICE DEPARTMENT AND THEY TOLD ME THERE THERE IS NOTHING THAT THEY CAN DO AND I JUST PAYED $30.00 FOR THE SERVICE! AND I WAS TALKING TO A VERY STUPID! PERSON FROM THE Philippines AND THEY DID NOT KNOW WHAT THE HELL THEY WERE DOING CRICKET WIRELESS DOES NOT HAVE ANY AMERICAN CUSTOMER SERVICE AGENTS TO HELP YOU AND THEN WHEN I HARDLY USED MY MONTH OF SERVICE I WANTED A REFUND FOR $30.00 BECAUSE MY NAME AND LAST NAME DOES NOT SHOW UP ON OTHER PEOPLES CALLER ID AND THE STUPID IDIOTS! WOULD NOT REFUND ME AND MONEY BACK! SO PEOPLE PLEASE STAY FAR FAR AWAY FROM CRICKET WIRELESS AND GO WITH ANOTHER COMPANY LIKE METRO PCS OR ANY OTHER COMP[ANY

I had a separate hotspot plan. I canceled that plan with the understanding that I had 29 days to pay a $15 reactivation fee. 20 minutes later I had a change of heart and decided I wanted the hotspot. They charged me $70 on February 25th. They expect me to pay another $70 on February 27th. For a hotspot device that was canceled for 15 minutes, they expect me to pay for it twice for the month of February, PLUS a $15 reactivation fee. When I complained they offered me a $10 credit. When I spoke to the supervisor, he said there was nothing they could do.

They scammed me for an extra $70 and $15 reactivation fee, and then slapped me in the face by offering me 10 bucks. This was literally the worst customer service experience I've ever had, and I'm letting my service with them end in 2 days.

First of all let me begin by saying that I was in the auto pay option which you get a $5 discount for signing up for this option. I needed more data so I called them, they removed my auto pay and gave me more dat. The following month, no auto pay, no discount I had to wait on the phone for over two hours to get basic assistance and when I did, I found out that they claim a store removed the auto pay, which they cannot do. So, I had to pay the extra 5 for the month and sign up for auto pay again. Now, it's not about the measley $5 bucks, it's about the principle and how the right hand don't know what the hell the left hand is doing. They clearly don't speak very good English, very hard to understand and to get easy assistance with what you need.
All in all, I give this company a big FAT ZERO for their stupid rating.
Stay AWAY FROM THIS COMPANY, you will get the run around and they will charge you more money than what you are suppose to pay!

This is been a bad experience from the beginning of when I bought the phone until now the most recent thing I figured out is that the case they sold me does not allow you to plug in headphones because the port in the case is too small you have to have the case or I have also found out that phone will shatter even if it's a very short distance the employees are nice but they have been trained to not respond to your issue and have not been empowered to do the like set my alarm for Friday I will spend some time today pursuing another company

Paid for a new device and service in Seffner mango cricket less then a week my phone was deducted so I went 9 days without a phone also when I purchased service I made it clear to the manager who is no longer with the company now of the date I'd like to pay the bill 3 times and sure as my name it was entered in the system wrong so I wouldn't refer CRICKET WIRELESS to anyone the customer service team is no help I'm not sure why they call it that go any where but to CRICKET WIRELESS they can keep there credit I'm switching carrier's. A unsatisfied customer

I went into the Columbus Indiana store and needed to file a claim on a lost phone I had Insurance on I needed some help. I didn't think I was getting the help I needed and went to speak with another employee the guy by the name of Robert got all mad and asked why I wanted to speak to somebody else I said I'd like to speak to the manager he claimed he was so I asked for his first and last name he said he didn't have to provide me with the information and asked me to leave the store and said he would call the cops if I didn't. I walked out and we'll be finding a new company after two and a half years with a family share plan.

Worst customer service ever.
I've had Cricket for a family of four for four weeks now. Three of the phones have had major problems, all due to settings on Cricket's end at the time of the set-up. It took two weeks to get two of them to be able to call and text properly, and the fourth phone still cannot send photos, text to androids, or connect to most apps when not on wifi. After more than ten contacts with their customer service, there is yet to be a single individual who is speaking with a connection that does not sound like it is under water. After two escalations to the "real" technical team, neither team called me back as promised. When you call them back, they say they tried. So now it's on to the Better Business Bureau. P.S. This was after they gave a family of four three numbers that were very close, and a fourth that was supposed to be close but the SIM card for which did not match the number that was on its package and is completely different. They would not give me the option of getting four new numbers.

I have had a Cricket phone for two years and planned to give the phone to a person in need so that they could use it for work. The phone has been used on wifi as I have only needed the phone for one month. I called customer service for assistance as I was directed to do so by the website. Customer service had me on the line over 45 minutes and still did not help me. I need a Network Unlock Code to give the phone to another person BUT because I did not have my phone on Network for a minimum of 6 months customer service would not fulfill my request for the unlock code. So, even though I purchased this phone at full price, I am unable to use my phone with any other network other than Cricket or gift it to someone in need. I do not actually have control over my own phone. Cricket customer service states that this rule is on the website and that I agreed to the terms. The only location for this rule is on a page when you request to transfer the phone and the manager was unable to find any proof that I signed my approval of this ridiculous rule. Be warned, now you know that there is a rule for this, do not purchase from Cricket!

We recently decided to switch carriers from cricket to spectrum after almost ten years with cricket. The quality of their customer service had been steadily declining and the people in the stores were completely clueless. My husband had purchased a new phone on the advice of one of the in store agents. It was the worst phone we ever owned. That was in September. My grandson purchased a new phone in October. Both phones were fully paid for. When my husband tried to exchange his phone for a better one, they said he'd have to buy a new phone. They refused to do an exchange. That's when we decided to change carriers. Cricket refuses to unlock the phones because they were purchased less than 6 months ago. I got my husband's phone back on by being forced to pay another $70. They refuse to turn my grandson's phone back on, saying now he has to wait 3 months. Mind you, they also refuse to unlock his phone. At this point his phone is in limbo, he can't get cricket to continue his service and Spectrum can't get him connected because his phone is still locked. If you don't mind being blackmailed, go with cricket. But don't buy a phone and then try to leave. And btw, they don't allow you to return phones that have been purchased online to the store. You have to send the phone back and wait for the replacement.

I bought a new phone from their website, but didn't work out, and returned the device right away, within the 7-day period (AFTER I received the phone). I called Cricket Warranty dept., and was provided with the RA# They received the returned phone within the 7-day window (on December 5,2018, good thing I kept a few screenshots and photos of the tracking) and so I was eligible for the refund. The refund was supposed to be back to my credit card within 7 - 10 business days. Guess what? As of today (January 7,2019), after 20 business days (excluding Christmas Day and New Year), I have not received the refund as promised. I have called the Cricket Warranty multiple times and had spent many hours on the phone with them. They came up with multiple excuses and promises to no avail. I just wanted to receive my refund since I did everything as instructed and is eligible for a refund.

I have never written a negative review in my entire life, so this is the first one. However, I think it is important to warn ALL potential new customers out there NOT to buy your phone from Cricket Website. There are too much risks involved if the phone is not working as expected since their claimed "the phone can be returned within 7 days of receiving the shipment" is a SCAM.