Cricket Wireless

I keep getting spam texts every HOUR. Tried the stupid block crap they suggested, but doesn't help. Thanks for not caring about your customers cricket!

Ok. O went to cricket about a year ago in randlemen nc. I bought a Motorola phone and signed up for the 30.00 plan. It took 4 1/2 hours to get out the door. Slow incompetent employs. They were very nice. But slow. This was on a Saturday. They called me as soon as i got home and told me they found my screen protector laying on their counter. I replied that i would return tge following Saturday to puck it up. I did just that. I pulled up. Got out if my car and went to the door only to find the store empty. No note on the door. No nothing. They closed up and split. I spent 160.00 on a phone and plan. They cut my phone off this month only to find they made a mistake. It only took 2 hrs of me bring on 611 for them to do so. Their coverage is lousy here in nc. Its worthless at my boone nc cabin. Same way heading to the beaches of nc. I went yesterday and got a new boost lg phone and the 50.00 unlimited plan. The phone was free. Ill try to post a pic of the wrong screen protector they put on this cricket phone. Dont do it folks. My neighbor told me not to. I should have listened.

2 Times my wifi device used up my Data even when i was not using it, I was told to turn off the device when not in use, well I forgot 2 months in a row, And when I called to ask if there was anything they could do to get me some data Back? YES!They were so great about it,, The first time they returned 50 Gigs :) Next time all 100 gigs were returned, I am very Happy with Cricket,, and the internet speed is very good, Thank you Cricket,

1) I got this phone for one, very-limited purpose and set it up on autopay. It was $30 per month for 5 years and I used it about 4 to 8 times a year! They made their money on me

2) They had some problem with the autopay credit card 4 months ago (it wasn't a balance issue because I have yet to come close to the balance on that card) and didn't notify me - or, rather, they SAY they notified me by texting the phone number on the account - THE PHONE WHICH THEY HAD CUT OFF SERVICE ON! They sent me NO other notices - by their own admission!

3) Their customer service is farmed out of country to places without English as a primary language and whose employees are so busy READING what they want to say to you that they can't LISTEN to the problem!

4) Now I have an emergency and I can't use the phone set up for that very purpose!

MINDLESS, INCOMPETENT, RUDE AND UNHELPFUL!

I lose service on a regular basis for a minimum of two days. When I can finally get through I have to talk to two or three Representatives to find out they are having tower problems

Update: They now have 5g working on the A32 5g

I bought the Cricket A32 5g from Cricket Wireless website, and even the picture on the website where I bought the phone shows the 5g symbol. My friend has the S20 5g and has 5g, so service wasn't the issue. Custimer Support tried saying it was. We went over the maps, and hey 5g is available. In the end the phone isn't on the compatibility list, and the 5g is locked on this phone and will not work on Cricket. There is no feedback area to tell Cricket about it, and when I tried to write a review it got moderated.
I posted a video with the conversation that I had with Cricket Support.
https://youtu.be/BFd2RwP3aIQ

First I had to wait almost an hour before being helped by the only employee...I brought my own new phone with me to sign up with cricket...I asked to have my new phone set up and she assured me she would also move my contacts from my old phone to the new...after inputting my information in her computer she had put most of my information in incorrect..I've been in the store for an hour and half..I asked her if the process was about done and she assured me it was...she gave a total cost of 77.49 and asked me to pay which I did with a debit card...then she tells me she couldn't figure out how to transfer my contacts and that I would have to do that myself...I asked if moving my contacts was part of what I paid for and she said yes however she didn't know how to do that...I asked to get my money back and was told that would not be possible...her exact words were they only take money in not refund....I left and contacted her manager and again requested my money back and he said they have a no refund policy and I was getting nothing back...I guess I learned a 78.00 lesson trying to save a little...my suggestion is to stay away from cricket...very low class business...

Warning Warning Warning, Do your self a favor and "STAY AWAY FROM US CRICKET WIRELESS" unless you want our specialty:
We specialize in giving you headache and stressful day until you fell like throwing your phone.
We guarantee making your life miserable with poor service with 60 days money back guaranteed.
Our incompetent customer service are on stand if you need them to transfer you btwn department until we Bull sh**t you enough to hang up on you.
We have different offers and hide details until we suck the money from you then that our official web site says differently. So if we surprise you with extra charge dont blame us that is the motto we roll with.
We are good with family plans. Dont be selfish and be the only one we burn alive and suck the life out of, recommend us to your friends and family so that we burn you together.
Thank you and welcome to the hell of Cricket Wireless "Something to smile about"

Im a trucker i had t mobile for 10 years bad coverage on back roads with t mobile i switch to cricket wireless no drop calls coverage where AT&T i went area t mobile has no coverage cricket wireless works grat plans i can get customer service great dial 0 to talk to live person im owned a business with cricket wireless i have coverage i keept my t mobile phone gsm Samsung galaxy s8 active works 100 % better on cricket wireless i kept my number also i have 4 lines business account with unlimited data $190 month its worth price ( cricket wireless great company)

Informed by customer service after doing auto pay still got disconnected with available funds in bank. Got disconnected and pay extra disconnection fees. Bad business.

Claudia at the cricket store at 5600 west In west valley city Utah was extremely helpful when I purchased my new phone on Wednesday August 3rd she worked hard to find a phone that was within my budget it was a pleasure working her I would rather her service as a 10

I ordered a Samsung phone and got a POS CRICKET phone. When I called customer service they give me a number that asks for your cricket number which of course I do not have one so i need to "call back at a later time". When I get a real person they are some clueless person that can almost speak English. The "CRICKET POLICY says that after sending the phone, (i did not order,) back to the inspections department i may receive a refund IF APPROVED! Then I may reorder the correct phone.

Been a Cricket customer for 4-5 years now never had a problem with their service or coverage area as a matter of fact I get better coverage than my girlfriend who has Sprint, The reason for my pour review is cause Cricket allowed me to place a protection plan on a ( bring your own device) and I've been paying this for over 2yrs. Not to mention I've always had protection plan on the other 3 devices on my wireless plan, so my "bring your own device got damaged and I filed for a claim to get my phone screen fixed which has a deductible of $29 not a big deal but Cricket denied my claim, they wanted me to upgrade my device and pay $300 which I refused cause I didn't need an upgrade I just wanted the phone I had and have the screen replaced long story short they denied my claim, I went to get my phone fixed in my own and paid $297 out of pocket its frustrating how these big companies work and never want to loose out!

If I could rate zero stars I would. The customer service people in the stores are no help at all if you call with a problem. If you go in to the store there is normally 1 person there who knows what they are doing. The others are dead weight. The service works less than half the time. Often times my phone shows that I have full signal and active 4G but my phone says I have "no internet connection" same way on the phone calls. The phone shows signal but I can't connect to make a call. I have been using cricket for a few years now and the service is worse than it has ever been. I purchased 15 gigs of mobile hotspot and the cricket app wouldn't let me pay the $10 for it. It FORCED me to put it on my bill. Then when the bill auto drafted out it only took the normal payment and not the additional for the hotspot. So then I had to pay a $30 reconnect fee because of a $10 charge that cricket would not let me pay. So in my opinion... Cricket dropped the ball and I had to foot the bill by having my phones turned off for a day and having to pay an additional $30 reconnect fee. I hate paying for a service that doesn't work but now I'm outright being robbed. Never using cricket again. Not recommended.

I went to cricket to upgrade my phone ask for my monthly charger to be add in cost me 109 dollars sad part they didn't have the phone sent me to another store young looked at my receipt advise me my monthly payment was not paid so I ask for a refund they charge me for a upgrade fee which I didn't ever get the new phone sadly to say my old phone was turned off an I had to buy a new Dim card which cost another 10 dollars call the cricket customer service they told me dont worry my monthly payment would be taken care of an it wasn't the next day customer service said why would they pay it... NOW THAT'S WHAT I CALL BAD BUSINESS

I wish could it 0 stars. Anyways I order a SIM card kit from this bogus company with the janky phone and services, I paid 65.98 on 10/02/23 and I received the SIM card in the mail to my address. So I received the SIM card and put it into my phone and soon I went to activate the SIM card is was locked, they didn't set up a cricket wireless account for me, I didn't have a pin access code and the SIM card was broken and defected. I went to cricket wireless on 10/04/23 and was there for 3 hours cause the young gentleman lied and said he could fix it when he couldn't and explained your company sold me a broke defected SIM card offline and he said "we apologize but it is nothing we could do about it." I said well can I get a replacement SIM card since this one doesn't work in my iPhone 13 and he said "you have to purchase another one" Now why would I spent another 65.98 for the same exact problem to happen all over again, they really think people stupid and don't know what they doing. They are very slick and also BEWARE they SCAM and stole money out of my US BANK account when I provided documentation and proof of everything of the charges and SIM card not working and me going inside of they company. I want my 65.98 back into my account. I never had a problem with any phone company like this one here beside T-Mobile and Cricket wireless worst phone company ever honestly need be shutted down, sued. But it is explains why they have a major lawsuit on them though.

2 days ago I changed from MetroPCS to Cricket to have a better signal and what is crap that I have to use wi-fi to be able to get the signal and in an hour the battery of my cell phone dropped from 100% to 68%, my cell phone is new and only a year old, with MetroPCS that didn't happen to me and the signal was better but I changed to Cricket to have a better signal and it's horrible because if you go to a place where they have electronic devices like an office then the signal dies, honestly this It is a deception of this company because throwing advertising and promotion that its 5G signal is very good and look, they charged me $111 for 2 cell phone connections and in just 2 days there are already 6.06 GB mobile Data, I will have to change the company because Cricket is going to burn my battery