Leslie O.

I recently had the misfortune of experiencing a highly frustrating situation with Cricket Wireless that has left me deeply dissatisfied with their service. In short, they double-charged me, turning what should have been a simple billing process into a headache.

Firstly, I noticed an unexpected and unauthorized charge on my credit card statement. After some investigation, I realized that Cricket Wireless had billed me twice for the same service during the same billing cycle. This blatant double charge not only caught me off guard but also left me questioning the integrity of their billing system.

Attempts to resolve the issue were met with a series of disappointments. Customer service was not only unhelpful but also seemed indifferent to the inconvenience caused by their mistake. The representatives I spoke to were unable to provide a clear explanation for the double billing, and their lack of urgency in resolving the matter only exacerbated my frustration.

Furthermore, the process of getting a refund was not even suggested.

This incident has seriously eroded my trust in Cricket Wireless as a reliable service provider. In an era where customer service is paramount, the way they handled this billing issue was unacceptable. I expected more from a company that claims to prioritize customer satisfaction.

I strongly advise potential customers to be wary of Cricket Wireless, especially if they value transparent billing practices and efficient customer service. The inconvenience caused by their double billing and subsequent lackluster response has left me seriously contemplating a switch to a more reliable and customer-friendly wireless provider.