The prices are great but if you cannot stand terrible customer service, stay away from Cricket. It's difficult to actually get a hold of a live person and when you do, expect to talk to someone over in India with a thick accent. They have no email and no live chat option aside from maybe myexpert app, which also doesn't have the best reviews. I posted a review on their website about the Cricket Ovation about how annoyed I was with the phone and the review got deleted. It did not contain profanity or anything inappropriate. The only difference between mine and other reviews was me going beyond talking about the phone and complaining about customer service. And then they have replies to reviews that clearly don't match, like "thanks for you're 5 star review" when it's a four star review and "that's great news" when you look back at the review and think "what great news?" Good luck getting a straight answer from them except when you want to praise them for how awesome they want everyone to believe they are. Overall, I have not had a good experience with Cricket. If I can I'll probably end up rooting my phone. Seriously, if you have more money to spend on a phone, go with a higher end company. You really do get what you pay for.