Cricket Wireless

Went to local Cricket store asked how to send multiple pictures I was shown. I went to get a new phone and was told leave both phones with her to come back before closing they closed at 7 I was there at 6:45. The cricket rep said she could not transfer photos it didn't know how to transfer messages to talk to her manager the next day when they opened at 11 she wrote it down what did not transfer yet phone contacts messages pictures. The next day at 11 manager arrived open store to both my phones I went back at 12:30 nothing yet I went back at 4 she had and me both phones and said I could not transfer pictures have a nice day I looked at the phone no pictures a new phone but my gallery in the old phone was deleted nothing on my SD card all pictures on my SD card work deleted you call Cricket customer service oh well only recourse to send 2 page document I will sue Cricket in small claims court they are incompetent and pathetic

Was told when we bought the phone and got cricket service.that bark was free and the whole time we been paying 15 a month.then the cricket guys says we have to cancel it through bark.then he gives us the wrong number to a whole different company.so I'm canceling the whole phone.i will never get cricket service again.they hire anybody.and when we asked the guy about the number to bark to cancel.he said I shouldn't have to worry about getting you a number

These people are some serious window lickers. So I bought a phone online, immediately wasn't satisfied with the windows operating system. So I called to setup a return for the device. The girl on the phone was so stupid, it literally took her 45 minutes to setup a simple return. I knew from the total lack of confidence in her voice that she had no idea what she was doing. I tracked my return and it showed as received by cricket on Monday the 2nd. Yet when I called on the 10th to find out wth is up with my refund, they told me they didn't receive the phone until the 6th and tried to pass the buck to the 4th of July holiday. Even though I was told the refund would take 7-10 business days from the time they received the phone, when I called to find out wth was taking so long, they rudely told me they have up to 10 days to process a refund. No sorry about the delay, nothing. "Is there anything else I can help you with today?" Nope! Thanks for nothing cricket! Losers!

Cricket sold me a bad phone and I went up to the store, nobody could get the phone to work. I stayed in the store for 3 hours after leaving work at 5pm and nothing was resolved. They started a claim and said it will take up to 5 days to get fixed. Who waits for a phone to get repaired for 5 days. I have kids a job and a bunch of other important things that I use this phone for. They totally disregarded me and the phone. DO NOT GO TO Cricket. WORST SERVICE.

Not happy with service with customer service and staff at stores they gave me price on phones before telling me bought discounts if i had phone for six months then couldn't get my account number cus i forgot my pass they were hopeless and worthless on that then phone i I bought is also worthless nothing works well on it then i was to have unlimited never got it so i I been this company since 2013 but im gona switch companies and probably file lawsuits aince since for all this as well having to phone longer than a month even if i have insurance

I would give this a zero if I could. I ordered the SIM card kit and was "upgraded to an e-sim" which is not what I ordered and I would have canceled the order if they had told me. I wanted a SIM card because the phone doesn't support e-sim, another phone on my plan did though. I couldn't cancel the order, get a refund or switch to a card for the thing I ordered, and was told to issue a chargeback through my bank if I felt like I wanted the money I paid back. Of course that cancels the phone lines you need to reactivate for $15. Going from 5 lines for 100 to 130 (30%) price increase while screwing over long-standing customers isn't a great look.

Woodinville store --- Excellent service. Personal involvement in solving customer problem and reaching positive outcome made me feel taken care and safe.
Well done!

Ive had multiple cell phone providers so far cricket has been the best financially. I never go without a line. I have service in all areas i travel to and from.

First, let me say that this review is base on my experience with Crickets customer service ability to solve my/our terrible signal issues.
My family upgraded our phones and plans back in November. We got the four phones plans for $100, as well new phones. Hot spot, unlimited data, etc... ok. Our signal was strong with our old phones, but since day one of "upgrading" to our new phones it has been horrible. We have called more than three times about this issue. Several different reps has tried multiple techniques to help us, we were told "the tower that we were getting our signal from was malfunctioning", told "they switched us to another tower that would get our signal strength back", told "to cut our phones off/restart, and they would call back in five minutes". Neither of them EVER called us back.
Calling or going to the stores is no help at all either. Now we're stuck with this extremely poor signal. Cricket Wireless was the best in our rural area that actually provide us with a strong signal. That's why we switched from our previous provider. But as of a few weeks ago they are just as terrible as the rest we've tried.
You know the name fits them well, because ALL we hear is Crickets when trying to use our services.

Got a phone. Went on vacation. It was not set up right by store mgr. Contacts weren't transferred, couldn't even voice text. Got back wanted a refund. They said 8days they could not do a thing. They treat you badly even if you have been a loyal customer for 10years

Reluctantly purchased $500 S9 because my S7 won't work with Cricket hotspot. A month later, after repeated attempts, Cricket CANNOT ACTIVATE the phone and will not release the network unlock code until the phone has been ACTIVE 6 months... They refuse to refund my money... Total jerks

--BUYER BEWARE: The 7 day return period on a Cricket phone doesn't begin after the phone gets activated / becomes useful, it begins the second you receive it.

My account was hacked, someone was able to call in, give my PIN code, change all my information, and cancelled the remaining 4 lines + mobile hotspot! After 3 calls to Customer Service and 2 visits to the store (with my valid ID), all they were able to say was "I'm sorry ma'am, there's nothing we can do"! I tell you what you can do, you can take Cricket and shove it, not only will you not get another red cent out of me, I will make sure all my Facebook friends and family know to NEVER use your service!

I've been loyal to this company - using their service and more for more than 5 years. Then I decided to try out T-Mobile since they had a "Phone Promotion" in which Cricket doesn't have. So, I tried to get a refund since I paid for my monthly service in full recently - yet they claim that, "WE DON"T GIVE OUT REFUNDS TO OUR CUSTOMERS IF THEY CANCEL SERVICE". Basically I got scr&w&d for $200 when I decided to pay the damn bill a month ahead. Never again.

This company sucks do not go there I had already went into the store and made one bridge previous then a couple days they sent me a text message saying I qualify for another just make a payment I did which came out to be $18 Next day they cut my phone off, Call customer service He told me I'm wasting my time nothing is going to be done I repeat he told me I'm wasting my time so if I talk to a supervisor I'm still wasting my time then he going to say is there anything I can help you with wow They should shut this company down and put a lock on it and throw away the key

The good - on the AT&T net work for coverage is good. Cost for 4 lines for prepaid service is about as cheap as you can find. That's about all the good I can say.

The bad - when something goes wrong, customer service is a nightmare! A week ago yesterday my main phone number was ported out of my account without my permission or authorization. I have been on the phone with "customer service" EVERY DAY since and there is still no fix for this problem. I use my phone for business so this is a big problem. Their call center is clearly outsourced to an out of country call center as I have yet to speak with anyone who speaks very good English nor do they understand me very well. When I try to escalate to a higher authority they can't do anything. Additionally, they have basically told me they are "researching" to determine if I am telling the truth about my account (i. E. they think I requested the number be ported out) which is asinine. Why would I sabotage my own account? Why can they not resolve this in less than a week (much less within the same day)? What happened to the customer is always right? Anyway, your choices are (1) roll the dice with cricket that nothing will go wrong and you'll never have to deal with customer service or (2) stay away! I recommend #2.