Cricket Wireless

Cricket SCAM ALERT SCAM ALERT
Has the right name, because they're definitely not straight with you. The app always breaks and they have a bunch of hidden charges and give you no breathing room.
They told me they would charge me an extra $10 but charged me an extra $50.
They might as well reduce customer service to just bots. Neither of them do a good job.

Does anyone know how to talk to a supervisor or someone of rank atleast. I have had a few cell companies but this is the worst by far. So fake. If anyone knows how to get help or get anywhere with these people. Please let me know. I have recorded every convos and screen shot every interaction thought these clowns would be helpful heck no the have a book of what to say because the 20+ people I have tried to have a adult convos with is like talking to a recorded child. Pod beyond belief

This is a review on the screen protector for the Galaxy a32 phone do not buy the cheaper or the lowest screen protector for this phone it will not protect your phone it will crack very very easily went to the store to try to return it after it cracked for a(happened with 1st purchase also) second time in less than a week without barely touching it and the store refused to exchange or do anything. She told me they had no problems but I'm wondering if people are just going elsewhere to replace and not complaining. That's what I did the first time, I just kept using phone until protector cracks were to bad, but with the second purchase I thought I would come in and try to have them let me pay the difference for a better one.

I have had cricket for quite a while. Everything is going along just fine until today. I tried to change my phone number, first by using the app. Unsuccessful. So I use the chat and the useless robot that only spits out pre-recorded messages that mean absolutely nothing to me. Then I tried calling the 800 number that's supposed to be customer support. The first one I talked to just hung up on me. Then I called back again and waited 45 minutes for an answer. I waited for nothing because I still didn't get an answer. The closest thing I got to an answer was tough. I would not recommend cricket to my worst enemy or my dog. I wish I could just terminate, but apparently I can't. But you can bet I will not ever ever ever use them again and I won't recommend them to anybody! They really really really really stink! I wouldn't have given them one star, but they don't have less than one star to offer.

Spoke with Chelsea Bell who thought it was appropriate to start the professional email to follow my complaint "GM!". As well Shakib Hoque emailed me today, it is not a customer based company, I lost data, had to pay to have my first malfunctioning phone sent out, never received a credit for the days missed, time spent, now the replacement has the same issues I've only been a customer of cricket 6 months now, this company really treats you insignificantly the no would not have been as difficult if the leads in Atlanta that contacted me had an ounce of tact and professionalism. AT&T truly has better service#BoycottCricket can't appreciate your consumers then you deserve none. Simple.

I needed a replacement phone I went to a Cricket Wireless location in Flagstaff AZ.
I told the young man that helped me my #1 requirement for a new phone was cordless charging ability.
He showed me a number of phones, I made my selection. I chose Samsung Galaxy A53 5G.
The price...$349.99 I also purchased a phone case and screen protector for a final bill
$499.26 (In retrospect I'm not certain I wasn't taken advantage of... RIPPED OFF?).
I got home set up my phone. The next day I started researching a cordless charger for my phone. I discovered none available as the $350 Phone that cost me $500 was not cordless charging capable.
I will recommend avoiding Cricket to anyone that asks

Cricket wireless charge me almost $200 for 2 lines I set up a promise to pay $50 when weekend $50 to remaining there trying to say I have to pay another $105 for 2 phones and instead they can take them in shove them up their $#*! before I pay $200 for a company that my service barely works

I ordered Cricket service and brought my own device which they said was compatible. Tried the first Sim card, after countless chats and troubleshooting Sim card was invalid. The rep suggested it was the Sim card and to buy another one and they would credit my account. Second Sim card, same thing. They suggested the phone wasn't unlocked, checked with my previous carrier twice, they assured me it was unlocked. Tried to cancel Cricket service and get a refund. They said there was no proof the Sim card wasn't good, had I tried another phone from Cricket. Of course, the whole deal was they wanted me to buy one of their phones! They wouldn't do a refund. So I've spent over $50 for a service I never used. Writing the corporate office now, wish me luck.

I was locked out of my account for forgetting my password. I called over cricket WiFi calling twice. They couldn't hear me adequately and told me there was something wrong with my WIFI. They said to reset my security question on a chat. I went to the chat, which directed me to sign in online. I can't sign in. I pushed chat with a live agent and was taken to a page directing me to call cricket. They can't hear me. There is nothing wrong with my WIFI. There is something wrong with cricket.

Been with them for over 5 years they don't go to the extreme in helping you like they use to which is now I know alot of people are leaving them and going to a different carrier I'm going back to MetroPCS. Thanks for giving sending my account number through text when I payed my bill.

Went to the cricket store in menomonee falls wisconsin. The sales rep (Marlo) was extremely rude and refused to explain the phones and their features. I end up purchasing a phone that I did not understand the functions. When i asked Marlo to help me transfer my contacts and photos she refused and said " if 611 cant help you I cant either AFTER 611 directed me back to the store for help! I requested a call from the district manager Michael. He never called. After a week I went back to the store and insisted Marlo have the district manager michael call me. She provided me his number, I called and explained my issue and he said he will look into my concerns and call me back. He never called back. I texted, called several times, and left messages. No return! The district manager should be held at higher standards. No wonder Marlo behaved the way she did! Her district manager does not care, and im stuck with a useless phone!

Cristena is a top list employee. She knows more about how to troubleshoot shoot a phone. She was the only one that set it up right! Never lose Cristena as an employee she is very valuable to the Streamwood Cricket store. I will never go anywhere else! If I have to go somewhere else I'll have to change my mobile service. If I could give her 10 stars I would!

The phone service is $#*! for the price of the phones when the service isn't, customer service representative todayon3/18/2022 were very unprofessional, I wouldn't recommend anyone to have service with you guys I got left with a very just satisfying taste in my mouth from this company, Mz. Wilson

I brought my phone in to get Cricket service. They did the test and said my phone would work. I can't get voicemail. Now they want to tell my phone is not compatible and that I will still be charged 87.00. The saleperson threw my sim card away too. I told that I need to go back to store that I got the services from. They also lied about calling me back to let me know they provide my phone voicemail. There's no record of the calls on my phone. This is unacceptiable. They just want you money. Please be careful with these guys. They will tell you your phone will work then they don't want to give you your money back. I am a veteran and this is the kind of service that I get. Will be going back to my old provider. No wonder they provide cheap deals. BEWARE

My son went into the one in Lamesa and paid to get his girlfriends phone added to his plan. He paid (78.00) for it but Cricket ended up locking her phone from previous provider and then my son couldn't do it, credit. You would think they would give the kids their money back (they paid cash) but the lady said she couldn't to call support. While there they called support but support told them they needed to talk to the manager. Manager called (2 days later) said it was nonrefundable. They kept his money for what, nothing was done-this is sorry and robbery-NEVER go to Crooked Cricket! :(. .went to T-Mobile :)

Bought a phone from one of the retailers they didn't even know about their phones but they were selling and sold me a horrible phone that doesn't get service half the time then when I try to take it back to the store the manager put me off to the assistant manager who put me off to the manager and by then it was in the 8th day and they said I had to return it to the headquarters and get the same phone but only refurbish this time would never do business with them have for 12 years and I'm going to switch carriers