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CreationWatches Reviews Summary
CreationWatches has a rating of 4.1 stars from 1,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service and shopping experience. CreationWatches ranks 20th among Discount Asian Products sites.
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I'm not satisfied with the watch Michael Kors type 3179 because:
-- Price indication was 102 and I payed conform it was indicated taxes: 0 % on pc.
However DHL Express with waybill number *******996 of RSL asked me to pay import duties and VAT, without a bill, what I have payed (Also totaly 102+38,97=140,97).
There is no indication about the contents/supplier on the packaging.
In my humble opinion you have failed. Ref.nr. **************
Payment/refund through my bank account in the Netherlands NL46RBRB*******076 on my name.
I live in a small European country (Slovakia). Here is how my order went:
- I have ordered the watch at 4AM on tuesday
- At 1PM (9 hours after I ordered) I've already received an email about the required customs/import process details that I should give to DHL (payment details, what's in the package, etc.)
- At 3PM (11 hours after I ordered) I've received confirmation of the beginning of the import process
- At 2PM on friday (82 hours/3,4days after I ordered) I already had the package in my hands
The whole process from me pressing the order button to holding the watch in my hands took less than it would if I had it shipped from my own country (we have notoriously slow postal service).
The watch came in a firm cardboard box tightly filled with packing peanuts.
I am stunned and will surely recommend this eshop to all my friends that are on the market for a watch.
Dear Martin,
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
It took over 3 weeks for my product to be delivered and when it was "delivered" I had to pay an extra £11 due to them not putting enough postage on the parcel.
Within the 4 weeks I was waiting for my parcel I emailed the customer service team 3 times, and request contact through the form online and received no response - nothing at all. Also tried the customer service phone line 6 times and nobody even answered the phone.
Parcel finally arrived and it was a plastic bag wrapped in duct tape.
Dear Charlotte,
We regret for the inconvenience caused.
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
We do not have phone support, communicate via emails only.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
Fast service and very reliable DHL shipping. Love my watch and the customer support. Awesome company!
Dear Ron,
We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
I bought the Orient Bambino, its a nice watch for a good price. CreationWatches has pretty good customer service the crew is very quick in dealing with questions. 5 stars and a big thumbs up!
Dear Edward,
We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
Incredible and unbeatable price!
Ce site est à recommander. On notera également une bonne communication.
Dear Pierre,
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
Everything went fine, watches arrived in one week (I am from eastern europe), but I'didnt check aditional DHL charges, so all and all with taxes and those charges it was more expensive than in my country. So I will do my calculations better next time :)
Dear Peter,
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
Creation Watches a wonderful retailer of quality, genuine wristwatches. I'd recommend them without hesitation, having bought from them may times over the better part of a decade. A+.
Dear Customer,
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
Ordered a Seiko "Sea Urchin" on Tuesday late at night and it arrived in perfect condition on Thursday afternoon (in the UK)
Only thing I would say in the future. Maybe it is possible to give an estimated customs charge in the order confirmation or something.
Dear Vincent,
We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
After place an order online. Receive one email confirmation. Than there is nothing.
No more information sent to me about postage. In fact there isn't anything else. Have to email them ask for postage tracking information. Very disappointed with their customer service. :(
Dear Customer,
We always try to give best service to our customers.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
Thanks for fooling me the watch I received is totally fake. The making is from $#*!ing China. $#*!. I sent many emails but I didnt not receive any response. Refund my money take back your $#*!ing fake watch. ASAP
MOREOVER THE CONTACT NUMBER YOU MENTIONED FOR INDIA DOES NOT EXIST. I TRIED MANY TIMES.
Dear Customer,
Please be assured all our watches are 100% authentic and we deal only in genuine watches. All watches sold by us carry a one year international manufacturing warranty.
We would like to inform you that some part made in Japan and some in China.If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy.
We do not have phone support, communicate via emails only. Please do write here for your query.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
Why the hell was it labelled as free delivery and then I was left red faced at the door having to pay a £29 delivery fee?
Dear Seamus,
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
I ordered on Friday evening and the package arrived early Tuesday morning. All included in the advertised price. Very happy with delivery.
Dear Larry,
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
Great shopping site, with top notch prices.
The shipping was really fast, from Singapore to Holland in 1,5 day! WOW!
The price was also very good, but before delivery I got mail from DHL to pay VAT (which I can understand) but also a 17 fee for DHL, for provided services!? I think that is ridiculous, because I never asked them to do anything, nore are they my "businesspartner" in this transaction. They must deal with CreationWatches! When I contacted CW about it, they refer to their terms, ofcourse... CW themselves say on their site that it is only in rare occasions that customs or other costs are involved.
Nonetheless, after paying tax and the FINE of DHL the watch is stil a bit cheaper after all.
But must say, those extra costst were a bit of a disapointment to me. Therefore 3 stars.
Dear Edwin,
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
I have dealt with Creation watches on many occasions for my watch purchases they have great prices and service, my most recent purchase was ordered Sunday and arrived Wednesday to Australia by DHL Express.
Thank You Creation Watches.
Peter. C Australia.
Dear Customer,
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
I was really excited about receiving my new fossil watch. It took a fair while to come and I had to pay an additional £22 customs fees! This should have been made clearer at point of purchase. Even more annoyingly once I opened the box, whilst the watch looks great, it doesn't work as the battery is dead! Not happy or what I would expect from a brand new watch. Will not be buying from here again.
Dear Abi,
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
Also, the watch comes with one year of warranty you can take watch to any of the nearest service center or you can send us for repair.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
Although the watch was securely packaged overall, there was no separation between the case back and the folded bracelet. It was steel on steel and in the course of transportation the bracelet rubbed on the case back and marked it. If anyone is going to scratch a new watch of mine, best it be me and not the supplier! This is something that is easily prevented with padding between case back and steel bracelet. This experience of mine with your company makes me wonder if future purchases should be from dealers that offer the original boxes where the watch is on a cushion and although the cost would be slightly more, the item would arrive in an unmarked and pristine condition.
Dear John,
We always try to give best service to our customers.
We regret any inconvenience caused, will take care in future purchase and try it never happen again.
If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
I was happy with the product however the company did not pay custom fees nor specifically write anywhere that I would have to pay this. This therefore delayed the process of receiving the watch and I had to pay an extra £12 on top to receive the watch and so will not be ordering again.
Dear Fahm,
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
I, like many, have not received a single thing from this company. They are happy to take your money but you have no chance if it goes wrong. No refund, no communication and the same stock answers... Look at the response's to similar reviews - "We always try to give best service to our customers. We regret inconvenience caused this time. We have started process with SingPost, please give some time once complete process will refund you soon."
This is a lie - I have had this response for months.
Don't let creation watches steal you money
The watch I bought may not have been a lot of money for some but it was for me. It was a birthday gift that didn't come in time, then it was a
Christmas gift that didn't come in time. It's now February, maybe I'll get it in time for next Christmas? Maybe not...
Dear Matt,
We regret for inconvenience caused this time, will take care in future purchase and try it never happen again.
We take such complaints most seriously and have requested our courier company to investigate the matter. We will share the results of our investigation with you. Thank you for your patience and understanding.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
Great shop. Difinitely will buy in the future. Shipment was fast, communication better than I expected and last but not least, great prices.
Dear Patryk,
We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally