Edwin K.’s Reviews of CreationWatches & more

Edwin's Profile

Review 1
First Reviews
0
Vote 1
Thank Yous 0
Fans 0
Profile Views

159

Contributor Level

Total Points

Discount Asian Products

“Lightning fast delivery, great price initially, but beware of tax/customs..”

3/14/19

Great shopping site, with top notch prices.
The shipping was really fast, from Singapore to Holland in 1,5 day! WOW!
The price was also very good, but before delivery I got mail from DHL to pay VAT (which I can understand) but also a 17 fee for DHL, for provided services!? I think that is ridiculous, because I never asked them to do anything, nore are they my "businesspartner" in this transaction. They must deal with CreationWatches! When I contacted CW about it, they refer to their terms, ofcourse... CW themselves say on their site that it is only in rare occasions that customs or other costs are involved.

Nonetheless, after paying tax and the FINE of DHL the watch is stil a bit cheaper after all.
But must say, those extra costst were a bit of a disapointment to me. Therefore 3 stars.

Comments (0)
56.9K Views

Helpful (1)

Thank you

David K. – CreationWatches Rep Over a year old

Dear Edwin,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally