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I was really excited about receiving my new fossil watch. It took a fair while to come and I had to pay an additional £22 customs fees! This should have been made clearer at point of purchase. Even more annoyingly once I opened the box, whilst the watch looks great, it doesn't work as the battery is dead! Not happy or what I would expect from a brand new watch. Will not be buying from here again.
Abi P.'s review of CreationWatches earned a Very Helpful vote
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Dear Abi,
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
Also, the watch comes with one year of warranty you can take watch to any of the nearest service center or you can send us for repair.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally