Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Covers are excellent quality and fit Great communication. Very happy with my purchase.
Great product, perfect fit, good customer services, very pleased with purchase
Hey Jennifer! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Too Many people dealing with my inquiries... passed from one person to another... have to keep repeating my request to each person... seems very disorganised... takes a very time to get a quotation
Hey Declan! Thank you for your feedback. We're pleased to hear that you're happy with the product itself and your satisfaction is very important to us. However, we're truly sorry to learn about your experience with our support process. We understand how frustrating it can be to repeat your request to multiple team members, and we apologize for any inconvenience this has caused. Please know that your comments have been shared with our team to help us improve our internal coordination and response times. We appreciate your patience and thank you for bringing this to our attention. Should you need any further assistance, please don’t hesitate to contact us
After numerous interactions with design team: photos sent, measurements taken and retaken, when the cover finally arrived it is really just a bag that goes over the cockpit, quite baggy and doesn't seem to bear any relation to the measurements taken. Needless to say, considering the cost it is a very poor product.
Hi Colin, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Decent fit - slightly oversize, but snug up nicely. Material feels quite sturdy - only time will tell I guess, but happy so far.
Hey Rob! Thank you for taking the time to share your experience. We’re glad to hear the covers have a decent fit and that you find the material sturdy. We appreciate your patience as you put them to the test over time. If you notice anything or need assistance with fit or care tips, please don’t hesitate to reach out.
The person we spoke to was very helpful and made sure we got the measurements right. The cover is exactly what we wanted
Hey Susan! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The tarpaulin is generally as described though it is quite stiff and therefore not very flexible.
Hey Suzy! Thank you for your feedback! We're glad to hear the tarpaulin was generally as described. We understand your concern regarding its stiffness, we use a heavy-duty 237 GSM HDPE material designed to safeguard valuables in challenging weather conditions, which can make it less flexible. We truly appreciate your input and will take your feedback into consideration as we continue to improve our products. If you have any questions or need further assistance, please don’t hesitate to reach out.
The chair and settee covers are good, no issues there, but the customer service is terrible, I opted for the fabric with the 7 year warranty, but I could not find anywhere on the website where the details of the warranty were stated( I still do not know these details), therefore I telephoned the company, I was told by the representative that she could not help me as she was in the wrong department, she said a representative for the correct department would call back within the hour( still waiting for the call)
I then decided to try the chat feature, the person who I chatted with did not seem to grasp what information I was trying to glean, eventually she said that she would forward me the warranty details within 48 hours via email( once again, still waiting).
I do want some more covers, but this experience is putting me off going with this company
Hi Ian, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great communication with company was fully informed on updates & delivery of the product Very happy with my purchase Looks good & fully waterproof No flapping around in the wind it's solid in place! Love it Thanks
Hey Lee! Thank you so much for your kind words!
We're thrilled to hear that you're happy with your purchase and that the product meets your expectations in terms of quality, fit, and durability. It's great to know that the cover is holding strong and staying put—even in windy conditions!
We also appreciate your recognition of our communication and update process. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Don't waste your money buying cheap products. Buy right - buy once!
Hello! Thank you for your enthusiastic endorsement! We couldn’t agree more—investing in quality covers ensures durability and long-term satisfaction. Your advice to “buy right, buy once” truly reflects our commitment to providing products that stand the test of time.
We appreciate your support and hope to continue delivering the quality you expect.
If you ever need assistance or have questions, please feel free to reach out.
I ordered the cover, when the invoice arrived for checking the top and bottom measurements were the wrong way round, I telephoned and told the guy, he reversed them but told me it was £18.69 extra when I asked why he said the extra fabric involved, I said it was exactly the same measurements but just reversed so I couldn't see why the charge as overall no extra fabric would be needed, he argued with me about this, in the end I lost the will and just paid, as we needed the cover, I should have cancelled the order and asked for my money back, they are good quality products but I won't be buying from them again
Hello! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the measurement adjustments and the additional charge. To clarify, the extra charge is sometimes applied when measurements are reversed because it may require a different cutting layout or extra fabric to ensure the cover fits perfectly and maintains its quality and durability. Our team’s intent was to ensure the best fit, but we regret if the explanation was not clear. Your feedback is important, and we will share it with our team to improve how we communicate these details and charges. If you would like to discuss this further or if there’s anything we can do to make things right, please don’t hesitate to reach out.
It's fantastic being able to design unique covers for anything you want, the design team over all are very good at talking through your requirements, however the didn't execute 100% what i needed but perhaps that was me not giving enough information. Shipping was terrible, I paid extra to expedite the shipping as the item was needed desperately and they took 3 weeks longer than originally stated with no refund of shipping costs.
Hey Joe! Thank you for sharing your experience—we’re glad our design service was helpful and that you enjoyed creating a custom cover. We understand that communication can impact the final result and are always here to help fine-tune things. We’re truly sorry for the shipping delay, especially since you paid for expedited delivery. We know how frustrating that must have been and are reviewing our processes to help prevent this in the future. Please feel free to reach out so we can make things right. Your satisfaction is very important to us.
The company made the buying process easy, communication was good at every stage from ordering to making, then informing us of delivery date
We are delighted to hear that you are pleased with our product, service and process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Three items were relatively standard the other, an egg chair, was more bespoke. The designers took time to check that they had every possible measurement, shared the mock ups and ensured the end product was a perfect fit - I can thank them enough.
The quality of material, stitching and customer service are by all five star.
Hey Andy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
What you get is nothing like what is advertised and the customer service is disgraceful
Hi Andrew, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Product was good but service and trying to get answers was very poor. Delayed for a month due to a second agreement of the design that they didn't explain to me. Have to look on the website to find the answer. No way of agreeing the design bar going via live chat. Eventually agreed and then another month awaiting dispatch. Finally sent. Tracking is useless as they say they are delivering on one day and it turns up 3/4 days after that with no explanation. Contacted customer services but they did not seem at all bothered despite the delays. Won't use again
Hi Phil, Thank you for your feedback, and we’re truly sorry to hear about the frustration you experienced throughout the process.
We’d like to clarify that once your order was placed, our team sent a design confirmation email to ensure everything was accurate before moving forward. As we did not receive a response initially, a follow-up call was also made to assist in expediting the approval. Once we received your confirmation, the order was moved into production and subsequently shipped.
We understand that the tracking updates and overall communication may not have met your expectations, and for that, we sincerely apologize. Your experience is important to us, and we are continually working to improve both our processes and service.
If there’s anything further we can do to assist or make this right, please don’t hesitate to reach out. We value your business and appreciate you taking the time to share your concerns.
I oder a cover for a unusual shape garden furniture and the service was excellent measuring it properly when is arrive it fitted perfectly the quality is excellent
Hey Huw! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Liz! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
WE PURCHASED A CORNER SOFA FROM MAZE, HOWEVER THEY WHERE OUT OF STOCK AND SUGGESTED WE LOOK ONLINE. WE LOOKED AT NUMBER OF ONLINE SITES FOR MADE TO MEASURE COVERS.
COVER & ALL HAD THE BEST RANGE OF COLOURS, AT GOOD PRICES. THEIR WEB SITE IS CLEAR ON ORDERING, WITH A CHECK SYSTEM TO ENSURE THE RIGHT MEASUREMENTS. THE RESULTING PRODUCT IS GREAT AND AND FIT FOR PURPOSE.
HIGHLY RECOOMEND.
Hey Stuart! Thank you for your review! We’re delighted to hear that you found exactly what you needed with us after your initial search. It’s great to know that our wide range of colors, competitive pricing, and clear ordering process made your experience smooth and satisfying. We're especially thrilled that your custom cover turned out to be a perfect fit and met your expectations. Your recommendation means a lot to us, and we truly appreciate your support. If you need anything else in the future, we’re always here to help!
This is not a UK company it's Indian, run by Indian call centre that doesn't own up to there mistakes and then do not fully refund you
Hello! Thank you for your feedback. We’re truly sorry to hear that your experience with us has not met your expectations.
While we are a global company with support teams across different regions, including India, our commitment remains the same—to provide quality products and a high standard of customer service to all our customers, regardless of location.
Regarding your order, we understand how disappointing it can be when the final product doesn’t work as intended. As noted, our team issued a partial refund, including the full shipping cost and 40% of the product value, in line with our custom order policies.
We’re genuinely sorry for any frustration caused and appreciate your understanding. If there’s anything more we can do to assist, please don’t hesitate to let us know.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jayne! Thank you for your feedback! We’re thrilled to hear that you’re happy with your garden furniture covers and that they fit perfectly. It’s especially rewarding to know that you found the quality excellent and the communication smooth throughout the process. Your satisfaction means a lot to us, and we truly appreciate your support. If there’s anything else we can assist you with, please don’t hesitate to reach out.