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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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The process to get a made to measure cover, with the dimensions and additions we required was easy. We submitted a simple drawing of what we wanted with the order. Within 24 hours we had a formal drawing back, with the additions we wanted with a very reasonable price adder. I paid the additional cost, and within a week I had my screen. Excellent servuce
Hey Geoff! Thank you for sharing your experience with us! We’re delighted to hear that you found our process easy and that you’re pleased with your made-to-measure cover. It’s wonderful to know that our team was able to assist you promptly and deliver the product to your satisfaction. If you have any further needs or questions in the future, don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Design and delivery within a week - Excellent service and product
Excellent product made even better with the custom build facility.
Hey Elin! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered online. Bespoke covers. Measuring guides straightforward. Ordering was a breeze. Kept up to date on progress and delivery. Covers fitted perfectly.
Hey Terry! Thank you so much for sharing your experience! We’re thrilled to hear that the measuring guides were helpful and that the ordering process was smooth for you. It’s great to know that your bespoke garden furniture covers were delivered promptly and fit perfectly. If you need any further assistance or have more custom needs in the future, feel free to reach out. We’d be happy to help!
Got just what I wanted. After submitting my dimensions cover & all came back with some suggestions.
Hey Craig! Thank you for sharing your experience with us! We're delighted to hear that our team was able to provide suggestions to ensure you got exactly what you needed. Your satisfaction is our top priority, and we’re thrilled that the service met your expectations. We look forward to assisting you with any future orders!
The cover was a perfect fit, made from a very hard wearing product can't fault the quality, not cheap but should last for many years.
Hey Ron! Thank you for your fantastic review! We're delighted to hear that the cover fits perfectly and that you're impressed with the durability and quality of the material. We take pride in crafting products that are built to last, and it's wonderful to know that it met your expectations. If you need any further assistance or have more projects in the future, we're always here to help!
An ace product with excellent service/materials and follow up
Hey John! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great service, easy to order, good communication prior to dispatch and delivered in a timely manner.
Hey Andy! We are delighted to hear that you are pleased with our product, service and ordering experience. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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Hey John! Thank you for the 5-star rating! We’re thrilled you had a positive experience with us. Your feedback is incredibly encouraging, and we’re excited to continue providing you with the best experiences. If you need anything else, don’t hesitate to reach out.
It is so good to be able to have tailor made covers to fit various outdoor items. No longer have to hold covers in place with bungees when the bad windy weather hits us. No more covers blowing away. This is my 3rd or 4th order and each time they are well made, good quality and last for years. Also good customer service, well done!
Hey Suzy! We truly appreciate your kind words and continued trust in our products! It's wonderful to hear that our tailor-made covers are making a difference in keeping your outdoor items protected, even in challenging weather conditions. Knowing that you've placed multiple orders with us and are happy with the quality and durability means a lot to us. Thank you again for your loyalty and positive feedback. We look forward to serving you again in the future!
Best company highly recommend good communication fast ordering I'm very very happy from products
Hey Patryk! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was sceptical but I am now very sure. The bespoke design process to cover my Ooni Koda 2 Max pizza oven sitting on top of the Ooni modular table (large) was very detailed and i was kept updated the entire time. The cover i received fitted exactly as intended, and the quality of material and stitching is fantastic. Defo recommend!
Hey Phillip! Thank you so much for sharing your wonderful feedback! We are thrilled to hear that the bespoke design process for your pizza oven cover met your expectations. It's fantastic to know the cover fits perfectly and that you're impressed with the material and stitching quality! Your recommendation means a lot to us, and we look forward to assisting you with any future needs.
Really happy with the cover, but a lot of confusion along the way with designers. That said, nothing is made until the customer confirms it all
Hey Maria! Thank you for your review! We're thrilled to hear that you're happy with your cover. We understand that clear communication is key, and we appreciate your patience during the design process. Our goal is to ensure that everything meets your expectations before moving forward with production. If you have any further feedback or need assistance with future orders, please feel free to reach out. We're here to help!
So glad I found you - will be recommending your bespoke garden cover service to all my friends and family
Just as I ordered. Good quality and fast delivery. Fits perfectly
Hey Tony! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am sick to my back teeth with suppliers requesting reviews. It seems it is not possible to buy anything, any more without being asked to rate service provided.
Hey Dominic! Thank you for sharing your thoughts with us. We understand that receiving frequent requests for reviews can be overwhelming, and we appreciate your honesty. Your satisfaction is our priority, and we genuinely value your feedback. If there’s anything specific you would like us to improve or if you have any concerns, please let us know. We're here to help!
Found that making the order was a little confusing but got there in the end.
Hey Gerry! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I found losing the page while making the order.
Very satisfied with my purchase of the chair covers. No complaints
Hey Julia! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It was fine. We ordered the cover and it was delivered. There was no particular problem with the order and it was sent without any great snag
Hey Nigel! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This product is excellent, but the default image is misleading as it shows a tarpaulin with multiple eyelets/widgets. You must specify extra widgets otherwise you will only get them at the corners, which is what I did. It's a shame this isn't made a bit clearer when ordering.
Hey Alison! As per our records, your concern has been addressed. For more details, please reply to the same email. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
The whole experience was really easy! Had the cover delivered really quickly.
Hey Bob! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Geoff! Thank you for your positive feedback! We’re glad to hear that you found the ordering process easy and that your previous orders have met your expectations. We’re committed to ensuring you have a great experience with this order as well. If you have any questions or need assistance, feel free to reach out. We appreciate your continued support!