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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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A simple process, quick and easy. Arrived ahead of schedule. Good quality product.
My cover came within approx 3 weeks. I received an email advising me of the delivery date it came 3 days early. It fits very well, is very strong and I am very pleased with it. We had strong winds in the week and the cover stayed on perfectly.
I ordered a few covers for my balcony cushions. I didn't expect them to be of such good quality so I ordered more for some more cushions. But they came in a different shade of grey. I was disappointed and ordered new ones- and they came in a THIRD shade of grey. By that time I gave up, it was too much hassle to deal with the company and wait for new covers but then out of the blue, I got an email saying they would replace ALL the covers to make sure they were all the same shade of grey. And now they are here and it looks great. They really are of great quality. But a piece of advice, make sure you really get the measurements right which isn't easy sometimes. Double-check 3 rimes!
Very good, from ordering to receiving.
Just two days late with delivery
Really impressed with the quality of the product and time it took to deliver. I ordered custom curtains/screens for my hot tub area and couldn't be more pleased with them. Would highly recommend
I measured up for a mobility scooter assuming I'd get a rectangular cover. However, they asked for more measurements and delivered a more bespoke well fitting, sturdy cover that looks good. Very pleased.
I ordered 6 x 45cm square box foam cushion covers in charcoal to replace my white covers which had become very dirty. They arrived 2 weeks later and I am delighted with the quality. The fabric is much better quality than the originals and each one is fitted with a good quality zip taking in 3 sides which allows the cushion cover to be fitted. The previous covers only had the zip on one side and didn't enable the covers to be removed for cleaning. I had to call them to make an adjustment after first placing the order and the gentleman I spoke to was very helpful. I would thoroughly recommend this company but it would be essential to ensure you have measured your item very carefully.
Really easy experience to buy bespoke covers from and attention to detail exactly how I wanted
On line and from previous bags these did not look as the website. They were clear plastic bags with a valve
Bought two covers (firepit and outdoor fridge with logo). Really durable, great quality and worth the price.
I was worried my order wouldn't be understood online and thought it may need following up with a phone call, but no need to worry, the order was processed and delivered perfectly and well within the expected time. I even made a change on the font colour half way through and there was no problem whatsoever. I'm so impressed and would definitely use these again - can't recommend enough, the quality is amazing - thank you! :)
Wasn't sure what I wanted / needed or what would eventually arrive.
So much choice
Anyhow. It's great. Fits perfect. Honest. It really does! Seems very strong and durable. Also arrived a week early
Well done guys. Very impressed
Easy to order custom made product on the website and received frequent status updates for my order.
Delivery received earlier than expected, product quality very good, would definitely recommend.
Appears to be doing the job of keeping sofa dry when it rains but not hugely happy with the fit. Doesn't fit as neatly as I'd hoped, too long/baggy. Good colour though.
Hello Rob. Thank you for taking the time to rate your custom sofa cover purchase. We appreciate your feedback.
Each cover is handcrafted by meticulously following the measurements and instructions you provide while placing the order. Also, as mentioned on the product page, "We add 1" to 2" leeway on the given width/depth, for an easy pull-in, pull-out." We apologize if this has inconvenienced you however this is done to ensure ease of use.
If you have additional questions or concerns, please do not hesitate to write to us at feedback@coversandall.com. We are always looking for ways to improve our service and would love to hear from you.
An excellent company to deal with, in spite of me messing them around! They were very helpful as the furniture is something I built so wasn't a standard size or shape.
Highly recommended.
The website was easy to use and the ordering process was simple and efficient. Delivery was 2 days ahead of schedule.
The product was exactly what I wanted and looks good in gray.
When I first ordered this and came on trust pilot a few weeks ago I thought ohh no what have I let myself in for. 1 star reviews and apparently comes from India not uk. Well, within 3 days of order I had dispatch details from FedEx, Not sure what all the bad reviews are for as I have just Received a custom sized cover for an L shape rattan corner sofa. I have just opened it up, and it's been delivered quicker than their expected delivery time and wow, what a quality cover. This thing is very durable and fits like a glove. The material is what I would expect of something like an expensive boat cover. I will be using again 100% for a bbq cover and our other sets. Thanks allot
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John. We are sorry to learn that your Air Bags did not turn out as expected.
From what you have described it seems you have received the actual air bag without the outer fabric coating. This does not affect the functionality of the air bag.
Nevertheless, could you please take a picture of the received product and email us at feedback@coversandall.com? Our Quality team will gladly look into this and assist you with an appropriate resolution.