On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to use website. God tips (measure slightly extra for easy use). Good choice of securing ( clips/elastic). Bit expensive but worth it.
Replied to my e-mail query fairly quickly.
Needed to replace covers and cushions on my garden furniture. Searched the web and decided on Coversandall. Sent off the measurements etc, these were carefully checked and then made. Upon arrival, I couldn't wait to fit them to ensure they did fit. Of course they were perfect!, beautifully made and extremely good value
Quality of covers and cushions excellent. Good value.
Cover arrived on time. Workmanship and materials are first class, very happy with my purchase.
Their instructions tell you to give *exact* measurements of your hot tub as the company will add up to 2 inches to ensure that the cover can be fitted with ease. I had reviews from others stating their cover also didn't fit but maybe should have paid closer attention. In my case the actual cover came with just 0.5 an inch clearance on each side on the top, which clearly is not enough for a 7 foot+ hot tub - this might have just been ok if the actual bottom opening of the cover matched the size of the top - in my case it didn't and I couldn't physically get the bottom of the cover on to the hot tub. Racked my brains as to why wouldn't fit until I removed the stitching at the bottom to the joins to eventually conclude that the bottom opening was smaller than the top.
My advice would be to give a size that's much bigger than your actual hot tub as you will otherwise play roulette as to whether they will add enough clearance.
Also if you do order I would advise against the covermax material - it is very sturdy and vinyl like as described but however is very heavy so difficult to manoeuvre especially when you have a large tub. If I had the inclination to order again I would go for the lighter material. Also I would not order the elasticated bottoms - it was already very hard to get the cover on due to size and the high tension elastics make it even worse due to weigh - good old drawstring is probably the better option.
Still waiting to see how they deal with the missizing issue as I am waiting to see if they will refund me.
Overall disappointed given the time I waited for this to arrive.
The buying experience was good abs clear. The progress notifications were provided through an easy to use account. But, problems with production were not communicated to me and instead I just received delay notifications to my order. After calling a couple of times (very responsive and easy to get hold of) I eventually got my order abs was expecting the worst., but the product is excellent and fits per the measurements provided. Well done finally …
I placed my order for cushion covers, received confirmation and a date for delivery and received my items on the exact date as promised. The covers were perfect, well made and fitted like a glove. Very happy with the whole experience and would definitely recommend.
From ordering my covers to delivery I was kept fully informed, my measurements were double checked and my covers were made perfectly to my requirements, I am very pleased with the quality of the covers, and they look like they will give years of service.
Efficient online order process. I asked for a sbug fitted sheet to cover outdoor glass table top. I provided pictures and measurements and the cover received fitted ever so perfectly. Thank you
Good, fairly easy process to find what I wanted & the instructions were clear
Found it difficult to communicate, rang several times and had to wait in a queue only to be told after 20 mins they can't take my call. Hoping it all works out satisfactory
Found it difficult to communicate, rang several times and had to wait in a queue only to be told after 20 mins they can't take my call. Hoping it all works out satisfactory
Easy to order, kept me informed of when to expect the delivery. Delivered on time. Pleased with product.
Inadequate information given by online chat representative. We tried to find out if the plastic was rigid and she was unable to confirm. We sent a photo of what we wanted to cover and that we wanted clear rigid plastic. We could have ordered a sample but the cost made it impractical.
The cover is not anything like what we wanted and it was packed poorly with small lesions where it had been folded.
Perfect fit to our measurements, good tough material, thanks a lot.
Excellent service, arrived in time, as described, they look good and well made
Amazing cover. They even contacted me to double check the measurements.
Could not fault the experience received from this company, definitely would use again and recommend to all.
The covers fit beautifully i knew they were of quality because of the weight well done.
Start to finish great experience. Covers for outdoor cushions are brilliant. I'll definitely be a repeat customer!
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date