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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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A smooth transition from design to delivery and cover fits like a gloveand looks great.
Thankyou
Great quality covers that arrived well before estimated delivery time and fitted superbly - will deinitely use again!
Got a good product for a good price and overall happy and would use them again. I didn't give the full five stars as we had a question about the FedEX tracking and when we called up and eventually got through to customer service we were somewhat palmed off.
I had had an email from covers and all saying an expected delivery date and well as the fedEX tracking information - which at the time I didn't look into. The expected delivery date from covers and all came and went with no delivery so I checked the tracking info and was given a different date one week later. So I waited for that date and again that date came and went with no delivery. When I re checked the tracking info I was told my item was being held at customs and there was now no expected delivery date. This is when I tried to call customer services to find out what was going on and I was simply told the fedEX website was down and they couldn't help... luckily the item turned up a day or two later but I wasn't impressed with the customer service at all. But very happy with the product
Excellent service, easy to purchase. Lots of communication and speedy delivery
Product arrived promptly and was by far the best cover I had purchased in the last 10 years, really good quality and very durable.
Would highly recommend
Mostly satisfied. The covers are good quality and made exactly right. However, there are the extra fixings that I paid for missing and as yet I haven't heard back from them. The only disappointing thing to happen
Excellent service, kept me informed at all stages. Items arrived weeks earlier than predicted.
The product is brilliant but it took such a long time to get it with no tangible communication.
I have waited in for 3 days for my table cover to arrive. After 1 failed delivery because I was not at home the Fed Ex delivery driver left a call card stating they would be redelivering my order next day.
I have waited in for 3 days now and still no sight of it.
Unable to speak to FedEX or Cover & All UK. Both customer service is very poor.
Amazingly my expensive table top bbq had no cover. No problem I had one made. Good quality.
Simi was very good, very friendly and totally professional. Helped me enormously when ordering. Rcvd email to say 22 June delivery. Waited in all day, no delivery. Rang and he put me on hold for 10 mins then came back saying two day's time now. No apology. I also had rattan furniture delivered same day from another firm so its now in my lounge, as cannot put it outside because of weather!
Simi was very good, very friendly and totally professional. Helped me enormously.
Website is easy navigate and to order online no problems so far. Simple instructions for measurements of cover, very easy to follow. Cover arrived 2 weeks after ordering and arrived 2 weeks before the given delivery date, having been shipped from India. Material is thicker than the original cover and has a large pocket in the front which was not in the original specs. On the whole very pleased with the cover. The only downside is that the drawstring is only on the 4 corners and not the whole way round which causes the material to flap in stronger winds. A drawsring encompassing the entire bottom of the cover would be a far better design.
Website is easy navigate and to order online no problems so far
Has not yet arrived despite ordering weeks ago. You think you're ordering from UK company but the products are made and shipped from abroad
Very easy to order. The order form is really helpful and easy to use. Great communication from the company and the package arrives two weeks earlier than expected. All round prefect experience. Oh the the product was far better than I imagined. Thank you
I am a very happy customer. Communication was very good and a prompt delivery.
In spite of clarification, the wrong item was made for me. No-one has responded to several complaints.
Good quality and efficient delivery, I would have liked a better range of colours but it is doing its job very well
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date