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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Ordering was easy-plenty of options to choose from. Delivery was as expected and extremely pleased with the product - it is exactly what I was after and does exactly what I need it to do.
Very easy to order. Quick delivery and quality product
Nice website and easy to build a custom seat cover. Friction free payment always a bonus.
Cover arrived, it looks strong and durable and the beige colour matches well. There are handles on the side which will likely be useful, but they are black and I don't recall seeing them when I ordered.
Not the cheapest but the quality does seem very good.
Really pleased with the quality and service. Excellent fit too. They look very expensive.
I ordered a custom made curved l shape garden furniture cover. The guide for measurements were easy to follow and supplying of images gives confidence of correct understanding.
I was worried that despite all this it wouldn't fit but I am thrilled with my purchase! It fits perfectly! I ordered the heavy duty material and it is super think and heavy. The rain just runs off, there is no pooling and it doesn't blow in the wind.
Although expensive (it was cheaper than buying separate covers for furniture and cushions to be stored and saved on space) I definitely feel it was worth it for the quality of fit and material type!
The covers i ordered are great, they are better than the original covers. The website was easy to use and the overall price was great. Delivered earlier than expected, they have given the garden furniture a new lease of life.
Generally very clear except number and type of offers gets a bit confusing; too many around the same time.
Previous supply of outside table and chair cover has been excellent.
Placed order with my measurements of the chairs, they emailed me to double check the measurements and ask for more details. Covers are excellent quality. Have placed another order.
Once the measurements were totally finalised ( I like the fact that they are so diligent) the order went though, and arrived very quickly.
Fit is perfect!
Thanks
Straight forward website with quick delivery
Great prices
Wanted a cover for a fire pit I hadn't even unboxed. Sent link to product with my order, expecting a cylindrical cover to fit diameter and overall height.
The pit had a domed mesh cover.
I received an email from Cover & All confirming a couple of the measurements, I unboxed and confirmed.
A few days later I received a phone call to confirm a couple of measurement arising from my emailed information and for confirmation that the top was domed and the measurement included the ring (handle) on top. During the conversation I was led to believe that the product would be made with a domed top to fit the product perfectly.
Order arrived about a week later, dome topped, way beyond my expectations in this day and age, they really had gone to the trouble of making an excellent product which exceeded my expectations. Would that more companies paid as much attention to detail and customer satisfaction as they did.
Very easy to order from their website. I had the product personalised and they emailed me to make sure that everything was correct and the specifications were also correct before they started to make it. When the product arrived quite quickly we were highly delighted with it and the quality was fantastic too. If we want something else we would definitely use them again and wouldn't look elsewhere. Highly recommended highly delighted.
Very easy process to follow, thank you for the followup on the size, cover fits very well thank you
Easy to use website and very transparent on options and costs.
Appeciated the validation back by email to confirm sizes based on a custom drawing
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date