On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Excellent service. Website easy to navigate and place an order. Product arrived promptly and excellent quality.
It was so easy to get bespoke covers for our garden furniture with the measuring tool and they were a fantastic price. They've been in use since received and have protected the sofas against rain and bird poo. Easy to put on in a hurry too.
Great service and delivery was very efficient for a custom product however the recommendations were to order the covers slightly larger than the size required. The problem with this is that now the covers are too large. Would certainly suggest you stick to the measurements you need to avoid unnecessary overhang.
Easy straightforward website and ordering. Cover was a perfect fit and very well made.
Great experience with this company from ordering to delivery - fully recommend this company.
Very easy to use on line just impossible to get through to company with queries
We were very impressed with the service and concern to get our order right. Excellent.
Overall satisfied, delivery was quick and the quality is good. On reading the instructions I allowed an inch as requested, however these are about 3 inches too big. Not a major problem just don't look as good as I had hoped on the turntables. My advice would be to use the manufacturers dimensions and not put the onus on the customer to measure.
Very happy, items turned up before due date which was great, items exactly as expected. Would definitely use again.
Original cover was poor quality and held on with Velcro. It covers a steel frame shelter over a barbecue cooking area. New cover is really strong high quality product. The eyelets allow it to be tightened so no sagging and water pooling. Excellent product. Was able to order matching coloured cord for it from Amazon. Something you could sell to accompany product?
Very efficient. Product good quality. Just what I wanted
Difficulty paying on credit card but now paid on paypal
Easy to order and the cover matches the dimensions and works well
Very snug fit, would have allowed a little extra room to take on and off if the web site had not said it would come slightly larger than measurements. Very thick quality.
Ordering process a little confusing (especially for custome made) however the end product was very well made and exactly as we required.
I found the process very smooth, coveralls sent numerous diagrams to ensure the dimensions I'd given were correct, the delivery was earlier than expected. The covers fit my cushions perfectly. So happy with the overall experience and will definitely use again.
On the whole it has been very easy to use your website, I had to engage in a webchat with your assistant who was very helpful in answering my questions. I would like to have ordered your superior material but unfottunately this is not in the light grey that we like.
But when we received the covers ordered we were over the moon with the quality of workmanship and now our furniture looks better than it did when new.
On the whole it has been very easy to use your website, I had to engage in a webchat with your assistant who was very helpful in answering my questions. I would like to have ordered your superior material but unfottunately this is not in the light grey that we like.
Ordered a large, bespoke cover for my gazebo. I selected a 2 week turn around but it arrived in one week. Very high quality cover made exactly how I wanted. The website is user friendly and makes the design easy.
Hi John, we appreciate your feedback on the turnaround and the manufacturing of the cover. We are happy that our services met your expectations and appreciate you taking the time to share your feedback.
Our goal is to consistently exceed customer expectations by providing reliable covers and an exemplary level of customer service. Also, we hope that you will reconsider your rating for Covers&all.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alan, we appreciate your feedback on the product quality and manufacturing. We would request you raise a ticket from your Covers&all account and elaborate on your requirement so we can provide you with the best possible resolution. Also, we look forward to hearing anything you have to say that will help us better since there is always room for improvement in terms of customer experience.
If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. We appreciate your time and business. Thank you for choosing Covers&all.