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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very efficient and let's you know exactly where your order is up too.
Seamless from placing of order to delivery
Particularly liked that the company contacted me to confirm all the specifications were as they should be prior to manufacture.
Item arrived well within the delivery time stated and exactly as per spec
Amazing Customer Service. It will be easy to chose the fabric of my cushion benches thanks to the sample that the customer service sent to me.
I felt like I was ordering furniture and bulky items for my house instead just samples. It took a long time to receive it and the process was as long as buying furniture online.
The TikaTaka Town XXL does not come with a sandpit cover and is rectangular, not square, with 4 corner posts. We bought a custom cover and added a logo with my sons name. On arrival, the product is perfect, very good quality and arrived exactly when they said it would.
Highly recommend it.
Apart from the ordering experience which I find quite frustrating the item ordered was a good quality stretch table cover. They need to sort out their responses as you cannot get in contact through email. Tried several times so cancelled the other part of the order which was worth £100. As couldn't contact for advice which they say to do if you need it.
Your site is great, easy to order. Delighted with the replacement covers, they fit perfectly and the quality is superb.
I've used these before, reasonably priced and excellent quality.
An easy and efficient service with attention to customer detail
Easy to use website, easy to select specific products. Overall good quality item
Good cover, long process to order but once product eventually received it is a good product
Hi Karen, Thank you for taking the time to acknowledge our efforts. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, products, and services. Though we make great efforts to deliver high-quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone, chat, or Email.
Ordering was easy, await delivery and on going experience ordering was straightforward, before proceeding with the order sizes etc were double checked and the result was an exact fit and I was happy with the product
Item appears good quality and well made although not tested with time yet. Delivery and manufacture very quick. They confirm your dimensions prior to manufacture, if it lasts I'd say great value..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steven, We sincerely apologize that our service does not meet your expectations. As per your concern; please be assured that we have just received one order from your side via your registered email address, which is for the Round Table Top Covers. Upon checking the details, you have requested a quotation for the bench cover and our team has sent you the same to your registered email address. You can certainly place an order via the same quotation, if require. We are sorry to inform you; unfortunately there might be some technical glitch that we have not received any other email from your registered email address. However if you face any such issues, please feel free to contact our customer support team via call or chat. You can also contact us at sales@coversandall.co.uk Furthermore, we are glad to know that you like the received product and its quality. We look forward to serving you again with your next purchase.