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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Following up on minute details to get the size right before cutting cloth was great. It is a perfect fit.
We found the website informative and easy to navigate allowing a straightforward ordering process. We opted to go for a custom cover in the Tuff specification fabric. Delivery was in 12 days with good comms. The finished item was of high quality and fitted our garden furniture perfectly. Impressive!
Fantastic. Easy web site to use and I'm always nervous about measuring stuff. Very speedy fulfilling my bespoke order. Results far exceeded my expectations. Utterly impressed. Would recommend to anyone and would use again.
Website Good and Easy to use, products look good have not had chance to install then yet to check on their fit
I assumed the cover was going to be made of cloth material not a tarp product it's more like something you would cover your furniture with to keep it dry. Not really suitable for a sunshade in my opinion. Didn't realise the description said tarp until it was delivered. To late to cancel
I tried to order a cover for a garden table, cover measurements 50" long by 25" wide and 20". I was offered a link to a 20% discount code. Tried to apply the code offered (HELL020) but code was invalid. In the end I need a cover so opted for the cheapest version. I would have gone for the more expensive version had I been able to Apply the discount. The company Emailed me and persuaded me to re-order, with the discount being applied manually by the company. I asked the company to check my order as I suspected that I had duplicated it, as indeed I had. The company said it was too late to cancel one of the orders, so I ended up with 2 covers, one at full price and one discounted, one of which is totally useless to me. I had several frustrating E mail conversations to try to resolve my dismay at the company's responses before giving up. I would not buy anything from that company again!
Great instructions on how and what to measure and good simple process throughout.
Very straightforward but still need to see how good the cover actually is!
Excellent product delivered promptly and perfectly made to the specifications provided - the material is superb.
Fantastic covers. Great quality and super fast delivery. I've been trying to get seat pad covers from IKEA all year and they were always out of stock. These are perfect thank you
Excellent service. Covers for our patio screens
great so far, we will see how they hold out over the winter months.
Easy to use web site and no confusion whatsoever compared with other product orders
Easy, straightforward website and good shopping overall experience
Good website. Easy to order. Quick delivery Pleased with product and would definitely recommend
Everything was great
Product was excellent will definitely use again and recommend to friends
No problems experienced and very happy, from order to delivery was very quick.
Many thanks
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hi Jack! We apologize if you found any part of the website confusing. As we are in a custom business, we have provided several options as per the previous data and customers requirement. Also, customer can upload the real time product images, mention their requirements in special instruction box for any specific cover which customer wish to make from us. However if you have any other concerns or suggestions, you can email us with all the details at sales@coversandall.com or contact the customer support team via call or chat.