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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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The whole process of ordering was very easy and I'm very pleased with the product and the buying and delivery process.
The whole process was very easy and super quick for bespoke covers. We order the extreme covers and they are above what I expected and will order from them again
Thank you
Great support from the online chat function
This is all I want to say
Really efficient customer services. Care and attention was taken with my order to ensure the correct size and shape of the custom cover. Efficient timing on delivery of the product and it was well wrapped and protected for delivery. Would have appreciated some instructions for the blow up cushions.
Easy to navigate. At first I found it quite difficult to work out the size required. But I obviously got it right because it fitted when it arrived.
Purchased a cover for a fairly standard rectangular garden table; whilst quite simple, the cover is well made and the material seems strong. How well it stands up to the elements, time will tell of-course.
Not really useful to me unfortunately! I ordered small cushion covers but received what looked more like bags…
No problem ordering item, sent me drawing of what product will look like with the size for me to confirm, very pleased with cover, thank you.
Very easy ordering as long as you take your time & get your measurements right.
Order arrived sooner than expected.
Quality & fit was excellent
Well done 10 out of 10
Well impressed with the service from Cover&all, perfect sizing made to measure and great quality item
Ordering was easy enough and delivery 1 week sooner than they had promised. Quality very good and I will be covering more things over winter soon!
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date