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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Very good so far. It is a Christmas gift delivered in time.
Easy to order great product does the job good value and arrived before the delivery date will order more
Pretty good quality. Manufacturing tolerances are a bit loose, but otherwise ok.
A very straight forward process for quite a complicated product.
I'm very pleased with the quality, I've received exactly what I requested.
Quick and easy to order, with all the right add-ons for the product. Not opened or installed the mesh curtains yet so can't comment on that.
The delivery was another matter with UPS getting address completely wrong and I had to do all the running around. Not impressed with whatever Route Planning software the local group were using but was completely useless.
I eventually tracked down my abandoned parcel 2 miles away - luckily I included my mobile number on the additional info for delivery and a complete stranger rang me up saying they had it.
Easy to use website and a hassle free process from start to finish
Everything is as expected for the price paid for a tailor made cover. The default drawstrings don't cinch up as easily as you'd like, but they're pulling against heavy material, so it takes a bit of effort. Not a big deal, just worth noting for anyone looking at fasteners, maybe there are better options.
The cover received was exactly what was ordered and delivered in the estimated time frame, so I'm very happy with my purchase. This is my second purchase or an order garden cover and I'm happy with how my precious one has held up over the last few winters.
Excellent. Very happy with the covers. I would recommend.
Very good, I made a mistake in the colour and could not update it from the checkout so had to go back and re-enter all the dimensions.
So impressed with this company. My garden sofa is a very odd shape but they guided me with the measurements they needed and produced a perfect made to measure cover. Really good value too, I've been looking for a cover for some time and this worked out cheaper than all the standard covers I've looked at in garden centres and John Lewis. Recommend.
As an engineer I was impressed that the company came back to us to confirm our requirements and queried dimensions if they did not look correct. The result was that having provided updated information the products supplied were a perfect fit. Excellent service.
Easy to order and simple measuring instructions
The cover is tough and durable. Only wish it came with foam as I kinda expected it would
Easy to use but comprehensive website, we have used them before and always good.
Good experience, excellent instructions for measuring.
Great very well made cover, fitted perfectly, thanks. And delivered very quickly.
Was impressed with the checking that my measurements for the chair cover were correct. Diagrams of the chair sent to me, showing where to measure, helped enormously. Quick delivery and cover fitted perfectly.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date