Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Perfect communication from start to finish. Quality Product
Easy to order. Order clarified by team and then speedy delivery service, even over Christmas/New Year holiday period.
Hey Wayne! Thank you for your review! We’re delighted to hear that you found the ordering process straightforward and appreciated our team’s efforts to clarify your order details. It’s great to know that your delivery arrived promptly, during the busy holiday season. Your satisfaction is our top priority, and we’re thrilled we could provide a smooth and efficient service for you. If you have any further needs or questions, please don’t hesitate to reach out.
The Customer service was excellent - they checked twice that all measurements were correct before the order was confirmed. The cover fits perfectly & as the material is heavier than those you can buy elsewhere it has kept on the BBQ with no problems during recent gale force winds. The quality of the product is excellent
Hey Linda! Thank you for sharing your experience with us! We’re thrilled to hear that you’re happy with your BBQ cover and that it fits perfectly. Ensuring accurate measurements is a priority, and we’re glad our team’s double-checking process helped provide you with the perfect product. It’s great to know that the heavier material has stood up to gale-force winds and met your quality expectations. Your satisfaction is our top goal, and your feedback motivates us to keep delivering excellence.
Great service, really high quality cushion covers & arrived quicker than expected. Very reasonably priced
I felt well looked after and well informed all the way through the design process.
Hey Tim! Thank you for your wonderful feedback! We’re delighted to hear that you felt well cared for and informed throughout the design process. Ensuring a seamless and supportive experience is what we strive for, and we’re so glad we met your expectations. If you have any further projects or need assistance, we’re always here to help. We look forward to serving you again soon!
Easy to follow website and good support offered. I needed to speak to someone about my order and they put my kind at ease. Very fast production and delivery.
Hey Richard! Thank you for sharing your experience with us! We’re so glad to hear that you found our website easy to navigate and that our support team was able to address your concerns and put your mind at ease. It’s wonderful to know that you were pleased with the fast production and delivery of your DJ mixer cover. If you have any other needs or questions, don’t hesitate to reach out. We’re here to help and look forward to assisting you again in the future!
My log store was a little exposed meaning the logs got rain on them at times. This was the perfect solution, order process was easy and measurements are spot on.
Hey Geoff! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
All good thank you. Good product, well priced and a very efficient service.
Hey Geoff! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great quick service. And great finished product.
Will definitely use again.
Thank you, Nick, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Once I got my head around it all it was 'relatively ' easy. There was a lot of communication misunderstandings but got there in the end! Overall EXTREMELY happy with product and service. Would definitely order again.
Thank you, Deborah, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Much easier transaction, now I know how!
It was easy to specify the size needed, cover arrived quickly and works well
Thank you, Sally, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Looks great, good fit - very pleased. Hope it lasts well too.
Definitely recommend great service. Will definitely be using again in the future
Thank you, Carl, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Great greatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreat
Hey Alexei! Thank you for the 5-star rating! We’re thrilled you had a positive experience with us. Your feedback is incredibly encouraging, and we’re excited to continue providing you with the best experiences. If you need anything else, don’t hesitate to reach out.
The website at first looks great.
Ordering seems easy at first, but the level of confirmations required on sizing is painful and the tech used is poor.
The product however is excellent, so worth the pain!
Hello Anthony, thank you for your feedback. We’re pleased to hear that you are happy with the product you received. However, we apologize for the inconvenience you faced in confirming the dimensions and navigating our website. Your feedback is important to us, and we will definitely take it into account to enhance the customer experience.
Easy to use website, product as described and delivered in good time
Hey Neil! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Completed online with the measurements came and fit perfectly and really good quality
Hey Kerry! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
You raised a query, which I answered; and you then sent me a confirmation of my order. But it seems that you had not taken note of the answer to my query. So my order was a little delayed in being processed.
But, when the cover arrived, it was fine.
Hi Timothy! Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the delay in processing your order and for not fully addressing your query before proceeding. We're glad to hear that the cover met your expectations once it arrived. Your feedback is valuable to us, and we’ll work on improving our communication to ensure such issues are avoided in the future. If there’s anything else we can assist with, please let us know.
Thorough process of checking measurements and very happy with the cover
Hey Jacqui! Thank you for your kind review! We’re thrilled to hear that you were pleased with both the service and the product. Our thorough process ensures a perfect fit, and we’re glad it worked out well for you. If you need anything else, feel free to reach out—we’re always here to help!
I ordered a sample booklet and received a large amount of material swatches. The difficulty now is choosing one of them.
Hey Glyn! Thank you for sharing your experience with the sample booklet! We’re so glad to hear that you received a great selection of material swatches. We understand that choosing the perfect one can be a bit tricky with so many options! If you need any assistance in making your decision or have any questions, feel free to reach out. We're happy to help!
Great thanks quickly delivered and well packaged.very happy
Hey Dominic! Thank you for sharing your positive experience! We’re thrilled to hear that your custom tarps were delivered quickly and well-packaged. Your satisfaction is our top priority, and we’re so glad to know you're happy with the product. If you need anything else, we’re here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Tony, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!