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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to order and turned up with no issues. Great price.
Good quality product but the company got the measurements wrong even though I followed their guide the measurements I requested were not followed
You do not seem to allow me to submit a response! There is clearly a lot wrong with your web pages and browser interface. You need to improve the software and range of platforms you support.
Hi Phil, We apologize for any inconvenience you may have experienced with our web pages and browser interface. We continuously strive to improve our software and broaden our platform support to enhance the user experience.
Regarding our customer service, we apologize if you had difficulty reaching our staff or understanding them over the phone. We understand the importance of clear communication, and we are working to ensure that our representatives are easily understandable. Additionally, we appreciate your suggestion about implementing card payment options over the phone; however, companies avoid taking card details over the phone due to security risks, compliance concerns, challenges in identity verification, recording and storage requirements, and a preference for more convenient and secure payment methods.
We value your feedback and want to assure you that we are committed to providing the best possible service. If there's anything specific, we can assist you with or any further feedback you'd like to share, please let us know. We appreciate your patience and understanding.
Your browser would not work with firefox, your team took ages to reply to requests for help and were difficult to understand, and they were not allowed to take card details over the phone. Placing the order has taken me over an hour!
Good experience overall. Had a query which was answered eventually. Expensive for what it is.
My order of a swatch pack arrived when expected and showed a good choice of fabrics and colours
The service and follow up on measurements was excellent, the bike cover fits brilliantly, many thanks to the designer who was very patient and thorough.
Excellent easy to use website good simple measuring system
The company even double checked my order with Me first as it was a small size. But it arrived early and has done the job well.
I purchased sandbags from Covers & All that leaked. I spoke to a member of the team but no replacement and no communication from them. Probably a scam company. Dreadful product. Dreadful customer service. DO NOT USE THEM.
Hi Jane, we are sorry for the negative experience you had with us. As part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that they do not contain any defects and always try our best to provide the efficient service to every customer. This is very unfortunate that you have faced an issue. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution.
Took ages to be delivered despite paying extra design on one side creased
Material too overkill for intended purpose more suggestions or recommendations would have helped in selecting appropriate thickness
Your site was very helpful, the advice given for measurement was excellent.
After reading some of the other reviews we purchased from Cover & All with a degree of trepidation. This was all unfounded. What we experienced was a very smooth transaction. The covers were exactly as we wanted, and were delivered when they said they would be. Great quality of material and workmanship. They fitted exactly as we wanted. A note to others thinking of buying from Cover & All, be certain of your measurements.
All in all a very smooth transaction, Thank you...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Neil, we are sorry to note your disappointment with the product received. Upon checking the order details, we have processed the order same as per the received dimensions. This is very unfortunate that you have faced an issue. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to investigate the issue and provide you the best possible resolution on the same. We are glad to know that you are happy with the material quality.