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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Great to be able to order the exact size for my garden furniture. I'm sick of covers flying off in the wind! Have used the company a 2nd time to order a BBQ cover.
Another great purchase and product from this company at a reasonable price. We selected the nearest design to our chair & uploaded a photo, they then adapted the design perfectly asking for additional measurements to make the design better suit our chair. Perfect.
Easy to use website, cover arrived well packed and on time and exactly what I wanted also very good value for price.
Great product. But took 19 days to reply to my email. Totally unacceptable. Will recommend to friends but please sort your response times out.
Fantastic product arrived quickly and as described. Wood highly recommend to others.
The items I ordered were perfect and great quality also made to the exact specification I requested. Also great service
The guide to help you measure your furniture was a brilliant tool as it would have been difficult to figure it out on your own. The optional extras were a bonus too.
Our covers arrive slightly earlier than expected and we're better quality than I expected.
I initially thought they were expensive but I think or hope they're going to be worth every penny
The experience was as it was as advertised - good.
Easy to order and kept informed.
While fedex are good at keeping you updated, I feel they should give you more delivery options.
Having been on hols all week after 3 delivery attempts I now need to contact them.
An option to choose delivery date would be good
Very conscientious process with very good communication to ensure the cover met our needs. Very happy with the quality of craftsmanship.
Ordered a custom dining set cover online, the process was simple and the product arrived when stated. Very high quality product.
Perfect product, very well finished and arrived on time
Very happy when cover arrived exactly as ordered. Arrived a bit late but satisfied when it did.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date