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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Very responsive Customer service portal from enquiry > to order placement.
The product quality is great and also a great fit for my pizza oven.
Kit contained far more than I needed to see and could, perhaps, be more focussed to deduce waste, or be supplied with a returns label.
Seamless experience from ordering to delivery. Email teaching information and pre arranged delivery, driver was very helpful.
Cover appears very robust, fits the table very snugly and fastens down very securely. Great value for the cost involved
Good product, quality, strong fabric and handles. Large bag, can easily hold a much larger tree than ours.
Easy to use website with fast and efficient service. Great value for money.
I was having a cover made for an aeroplane tug, using one of the templates I order my cover. The engineers rightly queried my dimensions which seem a bit unusual but where correct. This shows that they really do interrogate the order to make sure it is correct. Considering this product is made in India and shipped to the UK the speed of delivery is brilliant.
East to use with prepared templates.
Made to measure patio table and chairs cover is exceptional. Very good quality and well made. Delivered to time with good customer service. Would definitely recommend
Made to fit our fire pit, great quality and great price to say it was bespoke
3rd time using Covers&all was happy with last 2 covers and have ordered confident that this product "insulated tarp" will also be good quality. Up- date very pleased with product.
The whole experience from start to finish was very slow and drawn out.
No one on the phone at the customer services dept could explain or understand what the questions were that i was asking regarding my sail, so before we actually placed the order from start to finishing it took around 2 to 3 weeks of going backwards and forwards trying to understand how the whole sail/attachments/measurements actually worked.
Well made product, confusion over measurements but we got there in the end!
Had to pay a little extra than we anticipated but overall we are happy with the quality and purchase thank you
Easy to navigate website although did experience a few 404 error messages with broken links.
It was very easy and and the product was very good quality and perfect for what I was looking for would use the company again if needed.
Great web site, okay product, they forget the customer is human.
Not impressed.
Item arrived on time no problem. I made a mistake with the size and they corrected it immediately
I would recommend the tarp - strong material and has been tested in very wet and windy weather
Delivery service poor
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lindsay, we apologize that our service did not meet your expectations. We strive to provide fast and efficient service to all of our customers and regret that we fell short in your case. We understand your concerns and are committed to ensuring that our customers have a positive experience with Covers&All. If you encounter any issues in the future, please do not hesitate to ask for a supervisor. Your feedback is important to us, and we have shared it with the relevant team to improve the customer experience. If you have any further concerns about the product you received, please use the "Help & Support" option in your account and our team will assist you.