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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Custom Covers made a bespoke cover for a piece of equipment for me. The cover needed a double zipped front which could roll up as a fabric door and they added stow-away straps - which is a nice touch to the design. I certainly would recommend Custom Covers to anyone.
Its literally a cushion cover. They guy on the phone said its 6 inches thick and nice and soft
Excellent service and quality product. Not my first order and certainly will order more products as I need them.
Hi Nigel, we are writing to extend our sincere apologies for the recent back-and-forth communication and the subsequent delay in finalizing the dimensions of the product.
We understand that this process has taken longer than anticipated, and we appreciate your patience and understanding throughout. We acknowledge the importance of promptly delivering the final specifications.
To ensure a smoother resolution moving forward, we are committed to expediting the finalization of the product dimensions. We have already taken steps to streamline the communication process and involve the necessary stakeholders to expedite the decision-making process.
We value your business and understand the significance of this project for both parties. Please be assured that we are dedicated to resolving this matter promptly and efficiently. If there are any specific concerns or suggestions you would like to share, please feel free to communicate them, and we will address them promptly.
Thank you for your understanding and cooperation.
Made of very strong stuff, It fits perfectly on my pond, I would order again
2nd time I've ordered custom curtains for my pergola I built. Great price, great fit and speedy delivery. If the wife wants me to start another project I'll be using these guys again!
Smooth ordering process and received the covers in good order.
I like that I can specify what is needed and add a picture. I also like the range of good quality fabric choices. Thank you!
I am glad we got it right, but the weather and the dark was against me at this time of year.
I like that I can specify what is needed and add a picture. I also like the range of good quality fabric choices. Thank you!
Exactly as requested, and the dogs seem quite happy with them.
I needed a specific cover, I ordered precisely what I required, and it was delivered exactly to my specifications.
Fast service, easy to use site that made entering the measurements quick and simple.
Quick and satisfactory delivery. The dimensions I ordered were spot on and it is doing the job I needed it for. Will come back to you again in the future.
Needed some temporary winter protection for an outside cooking/barbecue area without constructing solid walls, Tarpaulin did the job, well made and will last years. Used cup hooks for the metal eyelets for easy summer removal.
I struggled to buy an off the shelf cover for my table and was delighted to discover Covers & all. The cover is high quality and fits exactly. Very pleased with my purchase.
I am delighted with the cover. It is a perfect fit, strong and durable. I expect it to last for many years.
Website very misleading as pictures show the product comes with eyelets in the top
Hello, Kyla. We apologize for any inconvenience and confusion that may have arisen. Our specialization lies in custom products, and nearly all items on our website feature a customization option. This allows customers the privilege of choosing features such as grommets and other preferences. Additionally, there is a specific requirements box where customers can request as many changes as needed.
We apologize if it was unclear to you and if you believed that the curtains, at the very least, would come with grommets at the top and that the received product did not meet your expectations. As per our conversation, our team has already presented you with the best feasible solution for this situation. Thank you for bringing this matter to our attention.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sean, we wanted to reach out to you regarding your recent order for cushion covers. Upon careful review of your order, it appears that there was no error on our end. Our records indicate that you ordered the cushion covers, and the inserts are available as a separate item for purchase.
To address this issue and ensure a better experience for you and our other valued customers, we are actively working on improving the clarity of product descriptions and order processes on our website. Your feedback is invaluable to us, and we are committed to making the necessary adjustments.
If you still wish to order the inserts or have any further questions, please feel free to reach out to our customer service team, and they will be more than happy to assist you with the additional items.
Once again, we apologize for any confusion, and we appreciate your understanding. We value your business and are dedicated to making your shopping experience with us as smooth as possible.
Thank you for your understanding and continued support.