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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Telephone agents great but not sure they are geared up for bespoke covers - mine took 3 months to get to me and lots of follow up emails and phone calls to clarify
Can't say any more than the title - absolutely brilliant. Can't fault anything about the transaction. Will be coming back for more covers for new garden furniture, BBQ etc - (have just moved to a new home) - no comparison at all with covers we've bought in the past.
Hey Lyn! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quality of product is excellent. Communication was faultless. More than happy with the product and hope to do do business in the future.
Hey Alan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
All good, covers were the expected size and the quality was very good, particularly for the price
Hey Rebekah! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent site and very easy to navigate which was evident on receipt of the completed coffee table cover.
Hey Brian! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent site and relatively easy to navigate
Quick and straight forward. Quality PR duct and easy service
Hey Nicholas! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
The whole shopping experience was great! Goods delivered in time and will no hassle!
Hey Rohini! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Linda! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The tarp is Great quality material and the reinforcements look good but the colour is way lighter in colour than Olive Green which is a big shame for me. There is a small tare/line in the material that I can see direct day light through. Overall though it's a good product. Shame about the colour. Cannot upload photos as they are larger than 5mb 😔
Hey John! We sincerely apologize for any inconvenience that has been caused to you. We request you to raise a ticket from your account by using 'Help and support' option and our team will help you with all the concerns. We are delighted to hear that you are pleased with the quality of the product. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Out when FedEx tried to deliver, couldn't get on website to give delivery instructions, but they called me and delivered as instructed the next day.
Hey Sally! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Hey Barry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to use and a simple process can't fault the product well made and sturdy
Hey Lawrence! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fantastic service - recommend in a heart beat. The quality of the cover is great.
Hey Joe! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The quality of the cover was great, and the personalised print really makes it stand out. Delivery was slow, though, and is the only reason I didn't give 5 stars all round.
Hey Kay,
Thank you for sharing your feedback. We will certainly address this with our team as an opportunity for improvement. Your satisfaction is our highest priority. If you have any further questions or require assistance in the future, please don't hesitate to contact us. We're here to assist you and ensure that your experience with us remains positive!
Order received quickly. Have not put it up yet so cannot comment on product
Hey Alice! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very easy website to use. Prompt service.Te curtain arrived securely pact. Would definitely use this company again.
Hey Anthony! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The ordering process was very easy and the designer took great care to ensure the modifications I wanted to the template design were interpreted correctly. I was sent a 3D drawing of the revised design and photograph showing how my requirements had been incorporated in the final design. After approving the final design the finished cover arrived a few days later. Excellent service.
Hey Christopher! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
From ordering to delivery very straightforward and the product exactly as described….
Hey Susan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very easy to provide measurements and then verify them before production.
Great and speedy delivery.
Would order from them again in a heartbeat.
Hey Magnus! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Really pleased with the quality of the tarpaulin which is to provide privacy to my rear garden - all are in situ and they look great - just what I wanted.
Hey Karen! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very quick from order to delivery- good quality product
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susie,
Thank you for sharing your review. We appreciate your feedback and would like to clarify the situation regarding your order.
Our team attempted to reach you via phone because we were unable to get a response after our design team sent the mock-up for your approval. These follow-up calls and emails were intended to ensure that we could proceed with your order accurately and in a timely manner.
We apologize for any inconvenience this may have caused and appreciate your understanding.