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CoutureCandy

How would you rate CoutureCandy?
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New York
3 reviews
0 helpful votes
Follow Stacey L.
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Best prices, Fast delivery!
May 31, 2024

I was a but hesitant to order a dress on line without my daughter trying it on, especially at the pricepoint for some of these dresses. However, I am a now a customer for life. The dress we found matched the theme of her party and was on sale. The delivery was quick and the dress was untouched, in impeccable condition. It was soooooo pretty and everything I hoped for. To see my daughter's expression when she opened the dress bag was everything. Thank you Couture Candy! I will be back for my dress next month!

Date of experience: May 21, 2024
New York
2 reviews
7 helpful votes
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Poor Customer Service - No Return Policy
August 12, 2022

I've purchased several dresses for a wedding to try on, got sick for a week, then tried to return after trying the sizes did not match actual, No return policy on two and the third one it was over 14 days, I got stock with dresses worth almost 2000 dollars. Stay away from this company, these dresses come from all over the worlds how cold you give only this little time for return and not mention anything about it. I will never buy again from them

Date of experience: July 13, 2022
New York
1 review
5 helpful votes
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Excellent
August 17, 2021

I have ordered a couple gowns from Couture Candy! Each have been more Beautiful then the Next! Had to make a return also and as long as you follow the policy it will be a smooth process. Shipping is very Fast! Customer Service was very Helpful very happy with all of my purchases and will refer to friends & family!

Date of experience: August 16, 2021
Australia
1 review
0 helpful votes
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Easy to purchase online, details of dresses was very informative and very quick shipping to Australia

Date of experience: November 12, 2024
Texas
1 review
1 helpful vote
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Scam and Fraud
August 23, 2023

Couture Candy is a scam. I ordered a dress last week the dress was delivered dirty and looks like it sat on the shelves for a while. I contacted them with photos. I can't wear the dress, they won't exchange or refunded a d now I have no wedding gowns. Do not order from this website. The agent started mocking me and refusing to transfer me to a manager. When I finally reached a manager she told me to wash the wedding dress with soap and water. Help warn other so no one will fall into this scam

CoutureCandy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2023
New Jersey
1 review
2 helpful votes
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This company expects any damage claim to be reported to them within 24 hours of delivery, when they don't even provide an exact delivery date. So they delivered my item on a Sat. At 4pm, without a delivery date notification. I found the package on Sunday, tried on Monday and reported an issue and the company states I am one day late and will not honor the damage. What a ridiculous store. They charge over $500 for a gown and this is their customer service! Stay away. What a horrible experience.

Date of experience: September 19, 2023
Pennsylvania
1 review
0 helpful votes
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Gorgeous dress, attentive company
September 7, 2024

The website was user friendly and i received the dress sooner than i expected. It was packed beautifully.

Date of experience: August 28, 2024
California
1 review
0 helpful votes
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Excellent prices
February 25, 2021

This store has a broad range of products and very good prices. I find that any brand I wish for is carried.
I have made three purchases on this site so far and all have been a positive experience. Make sure you understand the return policy before you buy.

Date of experience: February 25, 2021
Minnesota
1 review
0 helpful votes
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Beware
December 14, 2023

Ordered two gowns for a wedding next year, needed to return one. Due to a family situation, I was a few days past the 14 day return limit that I apparently agreed to in fine print somewhere, and it was a hard refusal - now I'm stuck with a brand new, tags on, $600 gown I do not need.

CoutureCandy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2023
Indiana
1 review
0 helpful votes
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Impressive pantsuit!
June 25, 2024

The outfit came w/ in 4 or 5 days. The wedding of our grandson is June 20. I had ordered from another company over 6 wks ago & it was really long in coming & didn't fit well due to sewn- in bra.

Date of experience: June 15, 2024
Massachusetts
1 review
0 helpful votes
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Awful company
May 3, 2022

Be aware! Awful company - deceptive and ridiculous return policy with hidden fees presented only after you return your item, a policy structured in a way that after returning an unused item you might be lucky to receive 50% of what you spent on the purchase. I used them once but will never use them again.

Date of experience: April 3, 2022
Wisconsin
1 review
0 helpful votes
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MOG Dress
November 15, 2024

Absolutely beautiful fabric and a beautifully designed dress. Easy ordering, and quick shipping. I absolutely love it.

Date of experience: November 5, 2024
Tennessee
1 review
0 helpful votes
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Ordered and paid for 3 day shipping. Did not arrive within 3 days nor can customer service tell me anything other than someone will email me soon. It's been well over the 3 days still nothing and I'm out almost $500. Do not trust them it's a scam!

Date of experience: April 3, 2021
Rhode Island
1 review
9 helpful votes
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Could not be worse -
November 18, 2022

Tried on the dress (2 minutes!) which was fine. Terrible return policy, but complied. First got an email that said it was in perfect condition. When I asked about my credit, they told me it was not! Not possible. I asked for it to be sent back to me.

Bottom line - don't do any business with them for any reason.

Date of experience: October 19, 2022
New Jersey
1 review
0 helpful votes
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Prompt service, excellent selection.
December 14, 2024

Excellent selection of dresses and received it in a few days. Packaged nicely.

Date of experience: December 4, 2024
Illinois
1 review
0 helpful votes
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Excellent quality and fast shipping
September 29, 2024

Very happy with the purchase and great price. Shipping was really fast

Date of experience: September 19, 2024
Maryland
1 review
18 helpful votes
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Horrible
May 15, 2021

Placed my order April 5th for a wedding I' going in 2 weeks. Just called was on hold for 18 min to be told that they didn't have size 4 in hay they sold me instead can sent me size 6! Ha! Told them they sold me size 4 they charged my Cc and they didn't even bother to notify me about this so I could look for another dress!? I requested a refund let's see how long will take for them to do that! Awful first time experience and won't come back to thus site again!

Date of experience: April 15, 2021
Louisiana
1 review
0 helpful votes
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Gorgeous dress but not for me
June 15, 2024

This dress is gorgeous, but unfortunately it did not fit my body type well. I exchanged the dress for different one and customer service was amazing in handling the exchange.

Date of experience: June 5, 2024
Alabama
1 review
8 helpful votes
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Terrible customer service
March 11, 2023

I ordered $1000 worth of dresses for a company Gala not knowing which would work. I paid express shipping and it took longer than 3 days to get them. I got them in, and immediately returned them with all tags still attached. They will not refund my $1000 and offered to give me $750 and I paid $150 to ship them back! Ridiculous! I will never buy anything from there again!

Date of experience: February 9, 2023
Texas
1 review
0 helpful votes
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Great experience
November 15, 2024

Dress was as described, great quality and less than what I found at other stores, would definitely use them again!

Date of experience: November 5, 2024

Overview

CoutureCandy has a rating of 3.9 stars from 2,089 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 3rd among Prom Dresses sites.

service
550
value
281
shipping
279
returns
127
quality
934
This company responds to reviews on average within 3 days

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8,464 reviews