Beware of this company, if you ended up returning an item, gotta be prepared to receive less that 50% of what you paid.
The only 2 option they have is store credit or less 50% if you choose refund.
Before you commit to your purchase be sure you've measured accurately, as once you purchase you're committed. Good quality overall, loads of compliments, but had to pay for a lot of alterations to make it wearable.
Absolutely Gorgeous! I cannot wait to wear my fabulous new dress!
Great experience. Very quick shipment. Reliable company!
Dress smelled like an old warehouse. Plastic bag cloudy and old looking. Dress was rather lifeless looking. Dress was in possibly the smallest box you could imagine stuffing a gown in. Poor thing. Also the embellishments on it are rainbow and very childish looking. Sorry I paid this for it. Happier it was on sale. Will try to consign and recoup what I can. Unfortunate. Will never buy from couture candy again.
Non refundable
I was completely happy with the dress, packaging and the prompt delivery. The plastic hanger broke other than that it was all good.
The website is great and easy to use. Hopefully the dress ships quickly and is amazing!
I ordered my daughter a dress for a dance and it got here in less than a week. It's beautiful, she looks beautiful, and most importantly she had a huge smile on her face and absolutely loves it!
Was easy to order and very quick delivery. Gorgeous dress. Very grateful you suggested to go down a size. Your size chart was very accurate.
Great dress, only complaint was how much of a pain it was to iron out the wrinkles after traveling with it.
CoutureCandy delivered in my time crunch. Needed a dress for my daughter's wedding b/c my original dress was hung up in transit! Nikki in customer service spoke with me by phone and made sure the dress I needed was shipped within 2 days of her wedding! Thank you Nikki!
Called to check on availability of a dress and had it within a week. Dress is beautiful and the customer service team was very pleasant, helpful, and responsive.
I wasn't notified in my email that the item had been shipped. The next thing I k ew someone knocking in my door. It was a UPS agent.
I would not recommend buying anything from this company. Refunds are only store credit. They expect you to return the item within 5 days yet take forever to give you a refund, the irony. In addition, to make things worse they slap on fees and "freight" (you're the one paying for shipping) charges so you get less money back. They know they're being shady because the only defense they have is "you accepted the terms and conditions) which they will probably reply to this comment with. That doesn't change the fact this is slimy business. The majority of their information is hidden away on their website. Stay away and don't buy anything from here.
This company is a sham. No one answers the phone during said business hours. The email reply are generic and look computer generated. Do NOT order from this website. I never received my order and have yet to be refunded.
Please beware! Read everything before agreeing to purchase your dress. This company does not accept returns in any fair or industry standard way. They are complete outliers and will do everything they can to keep your money! First, if you want to return an item they ask you to apply for a return of merchandise authorization. You have to include pictures of the dress with the labels on. Then you have to send it back at your expense. That's right, no return label. They only give you store credit and if you say you don't want that they charge you a 25% restocking fee, $10 handling fee and a $90 freight fee (even though you paid to send the dress back). This is completely unfair and not hat any other company does! Please shop elsewhere for your own good! As we all know, online shopping should make your life easier not worse!
Beautiful quality dresses, great value, fast shipping! Size charts help with finding the right size dress. Our dresses have been coming in 3 weeks! Very fast and gorgeous colors. I would definitely recommend them!
I was a but hesitant to order a dress on line without my daughter trying it on, especially at the pricepoint for some of these dresses. However, I am a now a customer for life. The dress we found matched the theme of her party and was on sale. The delivery was quick and the dress was untouched, in impeccable condition. It was soooooo pretty and everything I hoped for. To see my daughter's expression when she opened the dress bag was everything. Thank you Couture Candy! I will be back for my dress next month!
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
CoutureCandy has a rating of 3.4 stars from 2,088 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 3rd among Prom Dresses sites.