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CoutureCandy

How would you rate CoutureCandy?
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Michigan
1 review
0 helpful votes
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Horrible business
July 1, 2024

Beware of this company, if you ended up returning an item, gotta be prepared to receive less that 50% of what you paid.
The only 2 option they have is store credit or less 50% if you choose refund.

Date of experience: June 21, 2024
New York
1 review
0 helpful votes
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Measure twice with this Brand
August 31, 2024

Before you commit to your purchase be sure you've measured accurately, as once you purchase you're committed. Good quality overall, loads of compliments, but had to pay for a lot of alterations to make it wearable.

Date of experience: August 21, 2024
Louisiana
1 review
0 helpful votes
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Even Better Than Expected
December 19, 2024

Absolutely Gorgeous! I cannot wait to wear my fabulous new dress!

Date of experience: December 9, 2024
California
1 review
0 helpful votes
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Happy Customer
October 4, 2024

Great experience. Very quick shipment. Reliable company!

Date of experience: September 24, 2024
Kentucky
1 review
0 helpful votes
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Smelly purchase
April 30, 2024

Dress smelled like an old warehouse. Plastic bag cloudy and old looking. Dress was rather lifeless looking. Dress was in possibly the smallest box you could imagine stuffing a gown in. Poor thing. Also the embellishments on it are rainbow and very childish looking. Sorry I paid this for it. Happier it was on sale. Will try to consign and recoup what I can. Unfortunate. Will never buy from couture candy again.
Non refundable

Date of experience: April 20, 2024
New York
1 review
0 helpful votes
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Satisfied
August 9, 2024

I was completely happy with the dress, packaging and the prompt delivery. The plastic hanger broke other than that it was all good.

Date of experience: July 30, 2024
Alabama
1 review
0 helpful votes
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Good
August 10, 2024

It was good overall. How do I return my order? I have looked everywhere and I cannot figure out how.

Date of experience: July 31, 2024
Kentucky
1 review
0 helpful votes
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Gorgeous dress that arrived very quickly!
October 3, 2024

The website is great and easy to use. Hopefully the dress ships quickly and is amazing!

Date of experience: September 23, 2024
Washington
1 review
1 helpful vote
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Quality, pretty, and fast
October 21, 2024

I ordered my daughter a dress for a dance and it got here in less than a week. It's beautiful, she looks beautiful, and most importantly she had a huge smile on her face and absolutely loves it!

Date of experience: October 11, 2024
Colorado
1 review
0 helpful votes
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Beautiful dress!
November 25, 2024

Was easy to order and very quick delivery. Gorgeous dress. Very grateful you suggested to go down a size. Your size chart was very accurate.

Date of experience: November 15, 2024
Netherlands
1 review
0 helpful votes
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Great dress, only complaint was how much of a pain it was to iron out the wrinkles after traveling with it.

Date of experience: November 5, 2024
Utah
1 review
0 helpful votes
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Dress
August 14, 2024

Customee service was good. They helped me ship a last minute order and i'm grateful for their accommodation.

Date of experience: August 4, 2024
Virginia
1 review
0 helpful votes
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Timely delivery with impending deadline!
May 17, 2024

CoutureCandy delivered in my time crunch. Needed a dress for my daughter's wedding b/c my original dress was hung up in transit! Nikki in customer service spoke with me by phone and made sure the dress I needed was shipped within 2 days of her wedding! Thank you Nikki!

Date of experience: May 7, 2024
Arkansas
1 review
0 helpful votes
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Oustanding!
October 21, 2024

Called to check on availability of a dress and had it within a week. Dress is beautiful and the customer service team was very pleasant, helpful, and responsive.

Date of experience: October 9, 2024
Connecticut
1 review
0 helpful votes
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I wasn't notified in my email that the item had been shipped. The next thing I k ew someone knocking in my door. It was a UPS agent.

Date of experience: July 31, 2024
Washington
1 review
1 helpful vote
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Worst customer service possible
June 16, 2023

I would not recommend buying anything from this company. Refunds are only store credit. They expect you to return the item within 5 days yet take forever to give you a refund, the irony. In addition, to make things worse they slap on fees and "freight" (you're the one paying for shipping) charges so you get less money back. They know they're being shady because the only defense they have is "you accepted the terms and conditions) which they will probably reply to this comment with. That doesn't change the fact this is slimy business. The majority of their information is hidden away on their website. Stay away and don't buy anything from here.

CoutureCandy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2023
California
1 review
0 helpful votes
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DO NOT ORDER
May 5, 2021

This company is a sham. No one answers the phone during said business hours. The email reply are generic and look computer generated. Do NOT order from this website. I never received my order and have yet to be refunded.

Date of experience: April 5, 2021
California
1 review
3 helpful votes
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Please beware! Read everything before agreeing to purchase your dress. This company does not accept returns in any fair or industry standard way. They are complete outliers and will do everything they can to keep your money! First, if you want to return an item they ask you to apply for a return of merchandise authorization. You have to include pictures of the dress with the labels on. Then you have to send it back at your expense. That's right, no return label. They only give you store credit and if you say you don't want that they charge you a 25% restocking fee, $10 handling fee and a $90 freight fee (even though you paid to send the dress back). This is completely unfair and not hat any other company does! Please shop elsewhere for your own good! As we all know, online shopping should make your life easier not worse!

Date of experience: May 30, 2022
RU
14 reviews
2 helpful votes
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Beautiful quality dresses, great value, fast shipping! Size charts help with finding the right size dress. Our dresses have been coming in 3 weeks! Very fast and gorgeous colors. I would definitely recommend them!

Date of experience: March 24, 2024
New York
3 reviews
0 helpful votes
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Best prices, Fast delivery!
May 31, 2024

I was a but hesitant to order a dress on line without my daughter trying it on, especially at the pricepoint for some of these dresses. However, I am a now a customer for life. The dress we found matched the theme of her party and was on sale. The delivery was quick and the dress was untouched, in impeccable condition. It was soooooo pretty and everything I hoped for. To see my daughter's expression when she opened the dress bag was everything. Thank you Couture Candy! I will be back for my dress next month!

Date of experience: May 21, 2024

Overview

CoutureCandy has a rating of 3.4 stars from 2,088 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 3rd among Prom Dresses sites.

service
550
value
281
shipping
279
returns
127
quality
934
This company responds to reviews on average within 3 days

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8,464 reviews