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CoutureCandy

How would you rate CoutureCandy?
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Pennsylvania
2 reviews
0 helpful votes
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Great Customer Service
July 31, 2021
Updated review

Dio, Jamie, and Jessica were Wonderful! Everyone took their time and explained the details of the order

Date of experience: July 31, 2021

Dio, Jamie, and Jessica were Wonderful
June 8, 2021
Previous review

Dio, Jamie, and Jessica were Wonderful

Date of experience: June 8, 2021
California
1 review
0 helpful votes
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Fit
March 20, 2021

The fit was bigger than I had planned so I may need to return it. Good quality dress just isn't for me so I will need to return it most likely.

Date of experience: February 18, 2021
KR
1 review
0 helpful votes
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Good dress
October 25, 2023

Thank you for getting it so quickly
But the champagne dress It is so beautiful, but there are a few beads in the center of the chest and it is empty.

Date of experience: October 25, 2023
California
1 review
0 helpful votes
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Exactly what I wanted
June 22, 2018

I found this bikini on anothe site but they didnt have my size. So happy I found it on Couture Candy- cane quickly and was packaged in a lovely way.

Date of experience: June 19, 2018
Michigan
1 review
0 helpful votes
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Good
August 2, 2018

Perfect great wonderful amazing this was a great buy seriously designer made legit it was a trustworthy site and store

Date of experience: July 30, 2018
Florida
1 review
0 helpful votes
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Wrong dress
September 29, 2023

Received different dress.The quality is excellent and it is a nice dress but it is not the one I ordered

CoutureCandy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 30, 2023
New York
2 reviews
0 helpful votes
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Excellent Product
July 5, 2019

Everything was as advertised. The delivery was prompt. We were pleased, and my daughter was happy as well. Thanks, CoutureCandy.

Date of experience: July 2, 2019
Colorado
2 reviews
0 helpful votes
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Dfficult and costly to return
October 1, 2022
Updated review

Easy to order, but difficult to return. Appreciate the friendly service rep, but return instructions were very complicated and annoying

Date of experience: September 1, 2022

Easy to order
August 25, 2022
Previous review

Easy to order

Date of experience: August 25, 2022
Florida
1 review
0 helpful votes
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Mother of the Bride dress- Fast shipping
August 18, 2021

My dress came quickly and it fit perfectly. I was very surprised as to how quickly my order was processed.

Date of experience: August 18, 2021
California
1 review
0 helpful votes
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Non returnable is undesired
June 15, 2021

I bought a sale dress- didn't see that it was non returnable/ exchangeable. Wish it was. I'm stuck with a dress that is entirely too short.

Date of experience: June 15, 2021
Texas
1 review
0 helpful votes
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Would definitely shop here again
February 25, 2024

I was nerves to buy such an expensive dress online but CoutureCandy made every step of the way amazing

Date of experience: February 25, 2024
New Jersey
1 review
0 helpful votes
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Comfortable and Beautiful
November 14, 2021

I was very pleased with the formal pant suit I received. It was both beautiful and comfortable and I had lots of compliments!

Date of experience: November 14, 2021
Texas
1 review
0 helpful votes
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Good Shipping
November 1, 2022

The dresses that I received were not the best quality for the price but still good I suppose, just didn't work for me.

Date of experience: November 1, 2022
Oregon
1 review
0 helpful votes
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5 out of 5 stars all the way around. They emailed us and kept us up to date on the shipping and provided us with all information to track package.

Date of experience: May 22, 2021
Massachusetts
1 review
0 helpful votes
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Great service and quality products
April 29, 2018

Bought prom dress for my daughter and was able to get the size and color we wanted. Delivery was prompt and dress was first quality.

Date of experience: April 25, 2018
North Carolina
1 review
0 helpful votes
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Dress looked amazing
May 29, 2018

You could tell it was made very well and had very good quality. It was the perfect prom dress for me and everyone loved it

Date of experience: May 27, 2018
Florida
1 review
0 helpful votes
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Wrong dress
May 2, 2021

I received the wrong dress and no one answers the phone. I left messages for a return phone call and have yet to receive one.

Date of experience: April 2, 2021
Mexico
1 review
4 helpful votes
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I have been glued to this company for a year because LAST YEAR I ordered an evening dress, it was wrong size and they didn´t give me a refund to my credit card, they gave me store credit. Since I don´t shop online a lot, this year I needed evening dresses so I thought It was a good idea to FINALLY use that credit and ordered two; first I had problems bc they said credit EXPIRED and I resolved it by calling, then I placed my order and after the purchase was made, they sent and email saying that one of the dresses was no longer available and they didn´t made credit available right away (still waiting for that credit) and they sent the other dress, which I received yesterday AND IT IS NOT THE DRESS I ORDERDED! My event is in two weeks.
I am very done with this store but since they RETAIN your money you have to be dealing with them to not lose it. I might even call Chamber of Commerce in California to report it (encourage you, upset customer, to do the same) Did you notice that for every bad review, there´s like three good reviews in this page? (weird) CouTORTURE Candy IS THE WORST!

Date of experience: October 14, 2018
Florida
1 review
0 helpful votes
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Beautiful dresses from CoutureCandy and excellent customer service and great products! Love love it! Will order more and always check on it!

Date of experience: March 7, 2018
Mississippi
1 review
0 helpful votes
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The dress is beautiful and the fit is just perfect! I received many great compliments and I'm very satisfied!

Date of experience: July 27, 2019

Overview

CoutureCandy has a rating of 3.7 stars from 2,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.

service
552
value
282
shipping
280
returns
128
quality
934
This company responds to reviews on average within 4 days

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8,421 reviews