Dio, Jamie, and Jessica were Wonderful! Everyone took their time and explained the details of the order
Dio, Jamie, and Jessica were Wonderful
The fit was bigger than I had planned so I may need to return it. Good quality dress just isn't for me so I will need to return it most likely.
Thank you for getting it so quickly
But the champagne dress It is so beautiful, but there are a few beads in the center of the chest and it is empty.
I found this bikini on anothe site but they didnt have my size. So happy I found it on Couture Candy- cane quickly and was packaged in a lovely way.
Received different dress.The quality is excellent and it is a nice dress but it is not the one I ordered
Everything was as advertised. The delivery was prompt. We were pleased, and my daughter was happy as well. Thanks, CoutureCandy.
Easy to order, but difficult to return. Appreciate the friendly service rep, but return instructions were very complicated and annoying
My dress came quickly and it fit perfectly. I was very surprised as to how quickly my order was processed.
I bought a sale dress- didn't see that it was non returnable/ exchangeable. Wish it was. I'm stuck with a dress that is entirely too short.
I was nerves to buy such an expensive dress online but CoutureCandy made every step of the way amazing
I was very pleased with the formal pant suit I received. It was both beautiful and comfortable and I had lots of compliments!
The dresses that I received were not the best quality for the price but still good I suppose, just didn't work for me.
Bought prom dress for my daughter and was able to get the size and color we wanted. Delivery was prompt and dress was first quality.
You could tell it was made very well and had very good quality. It was the perfect prom dress for me and everyone loved it
I received the wrong dress and no one answers the phone. I left messages for a return phone call and have yet to receive one.
I have been glued to this company for a year because LAST YEAR I ordered an evening dress, it was wrong size and they didn´t give me a refund to my credit card, they gave me store credit. Since I don´t shop online a lot, this year I needed evening dresses so I thought It was a good idea to FINALLY use that credit and ordered two; first I had problems bc they said credit EXPIRED and I resolved it by calling, then I placed my order and after the purchase was made, they sent and email saying that one of the dresses was no longer available and they didn´t made credit available right away (still waiting for that credit) and they sent the other dress, which I received yesterday AND IT IS NOT THE DRESS I ORDERDED! My event is in two weeks.
I am very done with this store but since they RETAIN your money you have to be dealing with them to not lose it. I might even call Chamber of Commerce in California to report it (encourage you, upset customer, to do the same) Did you notice that for every bad review, there´s like three good reviews in this page? (weird) CouTORTURE Candy IS THE WORST!
Beautiful dresses from CoutureCandy and excellent customer service and great products! Love love it! Will order more and always check on it!
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
CoutureCandy has a rating of 3.7 stars from 2,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.