CoutureCandy

It was okay. Ordered dress and it came but didn't fit. Returned within the five day policy and my full return price

Beautiful dresses. Super fast shipping
I was skeptical about ordering an elegant dress online but I am super impressed by this site

Dress was beautiful but to small. My daughter wears a size 6( item description states true to size) items are not refundable

If you can see this review I am honestly surprised because it seems they have somehow found a way to block the thousands of negative reviews they have on every site except this one. If there were an option for 0 or negative stars that's what I would leave. I placed an order on a Saturday evening. According to their published policy, weekend orders do not begin processing until the following Monday. I requested cancellation of my order the very next day, Sunday. My order had not yet been processed and within an hour I received email confirmation from them of my cancellation request. I followed the next three days straight before receiving an email form them that my order had been cancelled, except now according to them it's a special order item. Nowhere on my order confirmation, their website, the brand page, or the specific dress I purchased page does it give any indication at all that the dress I purchased is a special order item. What's worse is that according to their policy even on special order items I have until 4 hours prior to the order being processed to request cancellation, which again, per their policy was going to happen until the following Monday, and again my request was made on Sunday, which in turn means I am eligible for a full refund right? Not according to couturecandy.com CS. In fact according to them the only thing I am getting is 50% store credit of the $581.03 I spent on this dress because they are deducting a 50% "restocking fee" for a dress that wasn't processed, or shipped. Sounds fishy right? No it's criminal is what it is. This company doesn't even have the ethics to follow their own publicly posted policy. I am not the only one and I am sure I won't be the last to fall for this scam of a business. I sincerely hope that they end up shut down and upside down financially, though they seem to be doing well stealing from unsuspecting hard working people such as myself. Now not only do I not have the dress for my incredibly deserving daughter, but I don't have the money to even try to get it elsewhere. Don't fall for the lies this company sells or give into their greed. You will surely regret it, as I do.

My $474.37 store credit is 15 days post expiration, obviously I lost track. I called to ask for an extension of the credit and was told that they cannot extend it but can request to reactivate my credit but there will be 50% reactivation fee. I asked to talk to the supervisor, I tried to explain that it was my first-time shopping with CoutureCandy please waive the 50% 'reactivation fee'.

Basically, I was told that: he will send an email stating there will be 50% 'reactivation fee', I must respond and agree to be charged with 50% of my credit, and only with my agreement received, he will send a request to the Accounting Department, but there is no guarantee the request will get approved.

I requested him to deliver my message to his higher management and I will be waiting to hear a response. Then he replied, "so you are rejecting our offer to reactive your credit"? I tried to explain again but it didn't get through. Overall, I spent about 1 hour over the phone.

I asked the supervisor, "I understand you didn't make the policy, but why such a strict time limit? Only 6 months and I'm only 15 days post expiration day, the credit didn't become moldy in 15 days? It is not food." He couldn't say anything.

The policy is so rigid, and it is set up to maximize the opportunities to take advantage of customers who are busy and lose track in my opinion. Such a policy reflects the principle of the store: putting customers last.

My recommendation: Don't shop there if you have other options.

P.S. I paid ~$120 to return my dress to get the $474.37 credit. Their return policy is also very strict.

It was my first-time shopping at CoutureCandy, and it will be the last time too.

My daughter looks so beautiful in the dress I was thankful it looks like in the store. In the future I plan to buy some dresses.

Purchased a dress that is extremely small- I am not able to return item because they have a hidden return policy.

I was very pleased with my order. I received my dress under a week of ordering when it said the delivery would take longer due to out of the country.

I needed a new dress emergency for my upcoming wedding reception after an issue with the other dress. The dress arrived on time and was perfect!

Hard to get an answer regarding a dress on sale, it was in my cart so I bought it & I am very happy with it

This store makes it incredibly difficult to return their items and is not worth trying to deal with their customer service.

My shipping arrived within a few days if purchase.
The item was packed beautifully with care. Very satisfied with the quality.

I called several times about my order/shipment and they were quick to answer the phone and always answered all my questions/concerns.

Easy choosing dress as we already had seen it on other sites. Easy check out and received it quickly. Thank you.

Good and fast! It was my first time buying dresses with the website and I will use it soon again, certainly!