CoutureCandy

The site is user friendly and product description is very detailed. They have a great selection of ready to ship items. And for those that require special order, it notifies you when adding to cart that it will take longer and gives you the estimated shipping date. Shipping was super fast. I placed the order on a Friday and it arrived Monday, 3 days!

I purchased a $750 dress from them and the dress arrived with inconsistent measurements from the ones provided online. Not only did the dress not fit, but I had to pay to ship the dress back… if I didn't ship the dress back within 14 days then I was unable to make the return at all… the interaction with customer service was so bad that I will absolutely never buy anything from them again.

Couture Candy does not know the first thing about customer service. It's clear their "brand" looks out for themselves and does not care for their consumers no matter the circumstances. I believe their customer service reps are also not based in the United States. They were extremely difficult to get in contact with, they refused to get on a call to find a resolution and their email responses were filled with grammatical errors.

If you are trying on dresses for a certain occasion I would steer clear. 10/10 would never purchase or do business with them ever again.

Be careful when you are ordering with them, you should give your money then and forget about that because even though you are returning the dresses in good condition they do not want to gave your money back. This s fraud company do not buy anything from them, you will get in trouble :(

I bought a dress and it was too big, so I returned it. First of all, they only offer store credit for returns, even when returned immediately, so you can't buy more than one size and return the size that doesn't fit. You have to return each item and wait for it to be processed until you can make another purchase using the store credit.

The real kicker is that if you return an item, they back charge you on the "free shipping," along with the return shipping and a handling fee. For me this meant that they took almost $50 in shipping and handling fees from me.

Though their return policy does say (if you look hard enough, it's not very transparent) that they will back charge you for the "free shipping," it is ludicrous that they would charge almost $50. Nowhere does it state the amount that will be charged. I could've gotten the dress altered for that amount.

I order a dress and 10 days later, I received an email telling me that it was out of stock, after they already had send me a track number. I never ever had such a horrible experience as this one. I won't deal with this company anymore. Be aware that it can happen with you as well.
Unfortunately, I only read the bad reviews after I purchased the dress, but I didn't believe it could happen to me.

I've seen some negative reviews on the web for this site, so I feel I should give credit when credit is due. I ordered a dress on a Weds and received it by Fri (west to east coast). The price was excellent. The exterior and interior packaging of the dress was carefully done and extremely professional. All original tags were on the dress. No workmanship flaws on the dress and it fits like a glove. I could not be happier and will buy from this site again. This was actually one of the best online retail experiences I've had in a long time.

I was skeptical about ordering based on negative reviews about the return policy. But, they were great about shipping the product very quickly (quicker than expected). They communicated multiple times with order confirmations and shipping updates. The dress looks even better than it did online.

I went to a bridal shop to see this dress (their website said they carried this brand) and was told they didn't have any dresses in this brand in the store. Furthermore, it would take 6 months to order one in! I came home, found my dress on CoutureCandy and had it in 5 days. Great service and free shipping. Win, win!

I was skeptical to order from them. The gown cost $800.00 and they had it for $319.00. I spoke to a representative ther, was very helpful with all my questions. I tried this gown on in one of the bridal stores near my house, they wanted $909.00 for it. I took a chance and ordered it. When it arrived I was amazed that its exactly the same dress that I tried on in the store. Thank you Couture Candy for the most beautiful gown. I have told all my friends about this sight and Ill be back to order again. Cant wait to wear it to my daughters wedding in April!