CoutureCandy

Buying a dress online with this company is not a good idea. You can't see the quality, which for the dress we chose was very cheap and embarrassing looking, in trying to return they are beyond bad, their goal is to keep your money. We ended up returning the dress, had to pay insured postage (required) and then now we are stuck with a useless credit. We will never buy from here again and have spread the word to all we know not to as well.

I placed an order on May 16,2021 for a total of $405 but I still haven't received my dress.

I contacted them 7 times via emails and phone calls already but my issues still remain. Today is June 3,2021 and the wedding is on June 11,2021.
I am so disappointed in their business practices right now as I am not sure what to do.

Worst experience of my entire life.

I feel like the return policy should at least offer some cash back. Maybe take out the cost of return shipping and charge a restocking fee, but at least allow people to get some of their money back. Then again, you also have to contend with imbeciles who purchase and then return after wearing, so I get that too. (Maybe assess items on a case by case basis to see it it's been worn or damaged instead.)

They scam you in roundabout way, bought two dresses each cost $800, they say it's returnable, I tried to return one for wrong sizing they gave me a store credit of only 3/4 the cost plus I had to pay for shipping. To top it off when you buy with store credit you have no rights and they can do whatever they want.

Not to mention customer service, it's just the worst, it's just like talking to a scammer, doesn't try to help at all.

It's such a gamble when ordering clothing on line especially when paying a high price. You wonder n worry until the item(s) arrive if it's going to come and is it going to be what you expected. Well all I can say is the outfit I ordered is much better than what I thought it would be and it came packaged so nicely that there's hardly any wrinkles in it at all.
I ordered up a size, the top fits perfect but the pants are big. They should be pretty easy to alter.

Huge giant shoulder pads that make me look like a football player, and the dress is too big on me all over. I am stuck with it though, due to couture candy not really having a good return policy. It's unfortunate that I won't be able to do a darn thing with this dress, that I wish I could exchange for one that actually fits me.

Love the quality of the dresses. Surprised by this because it was first time ordering from this site. I usually order and have had luck with high end dresses from Saks fifth Avenue.
The sizing for one was right on, and the other was too small. I am returning the one that fit, because it had an open shoulder cutout that stuck out - it looked a little off on me.
The dresses were beautiful however.
The return policy is over the top. Limited time frame and all of the taking a picture seems very cumbersome. I would rather order from a vendor that is easy to work with and returns are more simple. I do not want a store credit - want my refund. The time frame is too tight - should be more flexible.

The dress is absolutely stunning and identical to the picture! Initially, I had some reservations, but the dress turned out to be incredibly beautiful. It reached Iceland within 8 days, and everything was perfect—no missing pieces or torn on some places. I'm eagerly looking forward to wearing it on my wedding day :)

Firstly I like to be fair and tell everybody that couture candy us one of the best sites with really impressive, tasteful and unique array of prices and quality in its inventory. I have to add that customer service have space for improvement. It is important that all sales have the distinction on the non returnable dresses. Sometimes the sizing in the chart and the actual dress do not match. So I recommend that you and be certain on the size. If you are in a hurry, just order in advance.

I purchased a dress and was told it would ship within 48 hours of purchase. It has been one week and the dress still has not shipped. The UPS label was generated and shows it's "shipped" but it's been sitting in California since last Wednesday, as I have verified this with the designer and UPS directly. Save yourself time and stress and shop somewhere else.

OMG! I completely agree with the other negative reviews as the same thing has happened to me. They have no customer service at all. They charge your credit card and that is it. If you have a return, exchange or need any kind of customer service they completely disappear. Yet I get at least three or more marketing emails every single day promoting their company. I have emailed 5 times, called 10 times and have not received a response. This is a completely fraudulent company and they are scam artists. I have contacted the Better Business Bureau and submitted a complaint. I am also disputing the charge on my credit card. With all the online shopping I have done over the years, I have never had an experience like this. They should be shut down and ashamed of themselves. All they are doing is taking advantage of people and taking their money.