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CoutureCandy

How would you rate CoutureCandy?
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New Jersey
1 review
0 helpful votes
Follow Gerry W.
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I love my dress!
September 26, 2019

I'm glad that you have partnered with top designers that are actually on my personal A-list. Great selection of dresses for plus size like me too. Shopping on your website is so hassle free and the delivery is fast. I am obviously a fan!

Date of experience: September 26, 2019
Oregon
1 review
0 helpful votes
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Mother of Bride Dress
May 23, 2024

This dress is beautiful. Unfortunately, I had to return it because it was too tight in the bust. They did not have a size up otherwise I would have ordered up.
The five day return process was sos quick I possibly would have kept it if I had a chance to meet with my alteration gal.
Ordering on line with so many various dress stores: Neiman Marcus, San, Nords, Bloomingdales... I would say this was the most involved returned. First the customer must contact the company. And receive a code. The return must be sent with labels from the dress enclosed. The shipping label must have both an order number and a RM code number. Once the dress is dropped off, a picture must be sent to Coutour Candy confirming the dress was returned. And, it had to be insured. Just a lot of moving parts.

CoutureCandy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
New York
1 review
4 helpful votes
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BUYER BEWARE
June 12, 2019

Overpriced low quality product. They do not offer refunds so you're screwed if you don't like what you order. Worst of all, customer service is very rude and does not even try to be helpful. Pretty much a scam.

Date of experience: June 10, 2019
Ohio
1 review
0 helpful votes
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Shipped promptly and arrived quickly.
March 26, 2022

They were very prompt in ordering and getting item shipped. Also called my phone number 3 times after seeing I had been shopping to see if there was any questions or anything they could help with before I purchased.

Date of experience: March 26, 2022
California
2 reviews
12 helpful votes
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Horrible customer service - had to spend hours and lodge a complaint with Better Business Bureau to get them to honor a $350 credit from before the management change last year. Having finally gotten it (took hours of my time) I cannot even find anything to buy - their merchandise is now awful. Sorely disappointed.

Date of experience: July 27, 2016
India
5 reviews
1 helpful vote
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This website provides fantastic customer service; they were quite helpful and responded to all of my questions. I discovered a wonderful garment here that was much more gorgeous than it appeared in the photo. It arrived sooner than expected! Definitely my new go-to store for my upcoming events.

Date of experience: January 18, 2022
Philippines
1 review
0 helpful votes
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Fantastic!
September 21, 2019

Beautiful homecoming dresses that didn't break the bank. Shipping was extremely fast. All dresses I ordered are excellent quality, good materials and standard sizing. I will definitely order from this site again.

Date of experience: September 18, 2019
California
1 review
0 helpful votes
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You'll love it here!
September 28, 2019

This site has all the famous designer brands when it comes to gowns and occasional dresses. I'm amazed at how detailed the dresses were described. CoutureCandy is very user-friendly and I felt secured purchasing my gown with them.
Most specially their customer service reps are very friendly. They are attentive and knowledgeable. Everyone are so helpful. This company deserves much kudos! We'll definitely shop more at Couture Candy!

Date of experience: September 25, 2019
Australia
1 review
0 helpful votes
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Very nice love the dress
August 14, 2024

Dress is very nice as per photo
Just when you open it beware extra sparkle coming off the dress

Date of experience: August 4, 2024
Philippines
1 review
13 helpful votes
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Value for money
February 3, 2020

With prom season just around the corner, my daughter has been frantically looking for the perfect dress. Luckily, I remembered that a friend of mine suggested this website. From placing the order to receiving the actual dress, I'm glad everything went great! Customer service rep was also nice enough to answer all my questions and guide me through the process.

Date of experience: February 3, 2020
California
1 review
0 helpful votes
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Dress to Impress!
May 14, 2023

Soulmates dresses are beautifully handmade using silk and beads. Sparkling flower designs.
Fabulous fit! Comfortable and does not wrinkle.
Definitely a fashion statement! Perfect for fancy parties, weddings and cruises!
Dress to impress!

Date of experience: May 14, 2023
Texas
1 review
0 helpful votes
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Couture Candy EXCELLENT CUSTOMER SERVICE!
July 25, 2023

The Customer Service team was absolutely amazing! They went above and beyond to help me receive the dress on time (even though I ordered last minute- 2 days before a wedding!). They were kind, patient, knowledgeable, and worked quickly. Couture Candy Customer Service truly cares about their customers and understand the importance of special life events.
5/5 stars!

Date of experience: July 25, 2023
New Jersey
1 review
0 helpful votes
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Kudos to Couturecandy!
October 8, 2019

I've purchased from Couturecandy.com numerous times. Packages always arrive on time. The quality and brands of gowns are first-class. If you're in a tight budget, you'll find exceptional dresses that are on sales and discounts. They have the most courteous customer service associates. As a customer who believes that I'm always right (all the time), giving them a 5-star rating is not enough for all their effort and job well done. Definitely, I'll always shop back for more and will recommend this site to everyone out there!

Date of experience: October 8, 2019
Georgia
1 review
0 helpful votes
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Sizing
August 2, 2024

I have this same dress in another color in size medium and it fits. This one is also a size medium and does not fit. I am unable to return the dress.

CoutureCandy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 23, 2024
Switzerland
1 review
0 helpful votes
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Delivery late, very late...
June 23, 2021

Unfortunately, I can't rate the dress because it hasn't arrived yet.
Despite the very high shipping costs, the delivery did not arrive on time.
I'm curious how long it will go.
Website very customer-friendly, good selection of clothes, unfortunately there are many old collections but there is sure to be something for everyone.

Date of experience: June 23, 2021
Canada
1 review
0 helpful votes
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Positive First Experience!
May 16, 2018

I just recently placed my first order (swimwear) with Couture Candy - I found a swimsuit available in my size that was sold out on the main retailer's site so I was so excited they had it. They have amazing selection with all the newest styles in stock, and a wide variety of sale items as well.

Shipped within 4 days and provided up to date tracking info. Will be ordering again.

Date of experience: May 14, 2018
Philippines
1 review
0 helpful votes
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CoutureCandy was so amazing! I love the dress, and it arrived on time. The customer service made an excellent job they were able to assist all my concern. Keep it up CoutureCandy! You guys are awesome! :)

Date of experience: January 7, 2019
Florida
1 review
1 helpful vote
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I returned a dress within 5 days, spent $78 on return 2 day postage only to get a store credit that had ridiculous limitations. Use Bloomingdales or Saks, they have s reasonable return policy. I wasted $460

Date of experience: May 18, 2019
Virginia
1 review
0 helpful votes
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Awesome Experience
June 27, 2019

I got my wedding gown from here and they took good care of me! When I needed a new size they stepped in quickly to make an exchange way before wedding date. Item looked exactly how they selling it. Just overall great experience.

Date of experience: June 26, 2019
California
1 review
0 helpful votes
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Kudos to Couture Candy!
June 27, 2019

I'm proud to say that I've bought a wonderful evening gown which everyone delighted. The quality was excellent and the price is absolutely fair. The customer support is definitely an A-team when it comes to helping their customer. I just felt talking to a friend when I'm having some concerns about my dress. They're very warm. Lastly, the delivery is fast. Would positively have my next purchase here in Couture Candy and will recommend them to all the ladies who wanted to feel relaxed and beautiful on their special occasions.

Date of experience: June 24, 2019

Overview

CoutureCandy has a rating of 3.9 stars from 2,089 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 3rd among Prom Dresses sites.

service
550
value
281
shipping
279
returns
127
quality
934
This company responds to reviews on average within 3 days

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8,464 reviews