I'm glad that you have partnered with top designers that are actually on my personal A-list. Great selection of dresses for plus size like me too. Shopping on your website is so hassle free and the delivery is fast. I am obviously a fan!
This dress is beautiful. Unfortunately, I had to return it because it was too tight in the bust. They did not have a size up otherwise I would have ordered up.
The five day return process was sos quick I possibly would have kept it if I had a chance to meet with my alteration gal.
Ordering on line with so many various dress stores: Neiman Marcus, San, Nords, Bloomingdales... I would say this was the most involved returned. First the customer must contact the company. And receive a code. The return must be sent with labels from the dress enclosed. The shipping label must have both an order number and a RM code number. Once the dress is dropped off, a picture must be sent to Coutour Candy confirming the dress was returned. And, it had to be insured. Just a lot of moving parts.
Overpriced low quality product. They do not offer refunds so you're screwed if you don't like what you order. Worst of all, customer service is very rude and does not even try to be helpful. Pretty much a scam.
They were very prompt in ordering and getting item shipped. Also called my phone number 3 times after seeing I had been shopping to see if there was any questions or anything they could help with before I purchased.
Horrible customer service - had to spend hours and lodge a complaint with Better Business Bureau to get them to honor a $350 credit from before the management change last year. Having finally gotten it (took hours of my time) I cannot even find anything to buy - their merchandise is now awful. Sorely disappointed.
This website provides fantastic customer service; they were quite helpful and responded to all of my questions. I discovered a wonderful garment here that was much more gorgeous than it appeared in the photo. It arrived sooner than expected! Definitely my new go-to store for my upcoming events.
Beautiful homecoming dresses that didn't break the bank. Shipping was extremely fast. All dresses I ordered are excellent quality, good materials and standard sizing. I will definitely order from this site again.
This site has all the famous designer brands when it comes to gowns and occasional dresses. I'm amazed at how detailed the dresses were described. CoutureCandy is very user-friendly and I felt secured purchasing my gown with them.
Most specially their customer service reps are very friendly. They are attentive and knowledgeable. Everyone are so helpful. This company deserves much kudos! We'll definitely shop more at Couture Candy!
Dress is very nice as per photo
Just when you open it beware extra sparkle coming off the dress
With prom season just around the corner, my daughter has been frantically looking for the perfect dress. Luckily, I remembered that a friend of mine suggested this website. From placing the order to receiving the actual dress, I'm glad everything went great! Customer service rep was also nice enough to answer all my questions and guide me through the process.
Soulmates dresses are beautifully handmade using silk and beads. Sparkling flower designs.
Fabulous fit! Comfortable and does not wrinkle.
Definitely a fashion statement! Perfect for fancy parties, weddings and cruises!
Dress to impress!
The Customer Service team was absolutely amazing! They went above and beyond to help me receive the dress on time (even though I ordered last minute- 2 days before a wedding!). They were kind, patient, knowledgeable, and worked quickly. Couture Candy Customer Service truly cares about their customers and understand the importance of special life events.
5/5 stars!
I've purchased from Couturecandy.com numerous times. Packages always arrive on time. The quality and brands of gowns are first-class. If you're in a tight budget, you'll find exceptional dresses that are on sales and discounts. They have the most courteous customer service associates. As a customer who believes that I'm always right (all the time), giving them a 5-star rating is not enough for all their effort and job well done. Definitely, I'll always shop back for more and will recommend this site to everyone out there!
I have this same dress in another color in size medium and it fits. This one is also a size medium and does not fit. I am unable to return the dress.
Unfortunately, I can't rate the dress because it hasn't arrived yet.
Despite the very high shipping costs, the delivery did not arrive on time.
I'm curious how long it will go.
Website very customer-friendly, good selection of clothes, unfortunately there are many old collections but there is sure to be something for everyone.
I just recently placed my first order (swimwear) with Couture Candy - I found a swimsuit available in my size that was sold out on the main retailer's site so I was so excited they had it. They have amazing selection with all the newest styles in stock, and a wide variety of sale items as well.
Shipped within 4 days and provided up to date tracking info. Will be ordering again.
CoutureCandy was so amazing! I love the dress, and it arrived on time. The customer service made an excellent job they were able to assist all my concern. Keep it up CoutureCandy! You guys are awesome! :)
I returned a dress within 5 days, spent $78 on return 2 day postage only to get a store credit that had ridiculous limitations. Use Bloomingdales or Saks, they have s reasonable return policy. I wasted $460
I got my wedding gown from here and they took good care of me! When I needed a new size they stepped in quickly to make an exchange way before wedding date. Item looked exactly how they selling it. Just overall great experience.
I'm proud to say that I've bought a wonderful evening gown which everyone delighted. The quality was excellent and the price is absolutely fair. The customer support is definitely an A-team when it comes to helping their customer. I just felt talking to a friend when I'm having some concerns about my dress. They're very warm. Lastly, the delivery is fast. Would positively have my next purchase here in Couture Candy and will recommend them to all the ladies who wanted to feel relaxed and beautiful on their special occasions.
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
CoutureCandy has a rating of 3.9 stars from 2,089 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 3rd among Prom Dresses sites.