Country Holidays Inn & Suites

I have had a very bad experience with Country Holidays Inn. I am fighting the case at the Consumer court for the last two years, just to return my membership fee. No one is responding to Court from this company. The Court has given judgment in my favor.
Please beware of this company.

I feel this company as a real cheater. While selling the membership they have promised a lot. But whenever I tried to book the hotel either they don't have inventory or they do not cover that area. In fact they have promised to give some cupon as a compensation for some trip issue and it does not work at all. All future buyer kindly look in to the terms and conditions enforce buying. You don't get any complimentary breakfast, you have to pay 8000 rupees for annual maintenance in addition to the room fees.

I am Ankur Gupta. Me and My Wife purchased a subscription from country holidays inn and suits.

My Customer ID is CHISDLS******* assigned on 15th Feb 2021 we have taken this plan worth rs. 90,000/-

Initially they have given us a great offer with several benefits, but after registration we are not getting any services. Even they are not providing the bookings on request too. Only received complementary services for hotel stay rest all are expired due to non-availability of the services and support.

Even Initially Communicated that you have to pay AMC charges if you are consuming the yearly allotted days.

But now asking complete maintenance charges for all years and current year too on increased rates. Only after that we can use our services.

We have not used any of the facility for the company.

And now losing the complete package amount without using it.

Customer Care is also rude to us and not agree to accept any of our request.

Basically, we have lost our complete money.

I wish If I can give negative rating. I purchased membership 2 years ago, requested 8 times to book property available on their site but every time, property was not available and they asking to change the dates. They are just collecting money without giving service. I don't know how people can give 5 star rating as youtube is also full of this scammed company. I wish if I had review feedback on YouTube before buying membership.
Customer care called for the first time to remove one star rating, they don't care for customer pain even after paying 2 lakhs Rupee's

Fraud of 1.4 lac
I m registered member of chis since 2018. They donot accept bookin either the don't have rooms available or dates whenever tried to book. They have cheated us and many others. When I asked them for reservation. They r demanding ******* as maintainance. Then only will accept bookin. During purchase of membership they gave us false promises. I want my refund back. Don't want to be a member of such fraud company.

I have made a booking and got confirmation mail that these hotels are available and after confirmation I have book my flight they asked me for payment amc I have made my payment and after receiving payment they stop replying and after 2 days they are saying we don't have availability i already booked flight.
No answer they have fully fake company.
Please don't waste your money they are making fools.

Even though the company's package were good and we were desirous of buying one, the manager - Vijay Chauhan was so ill-mannered and un aware about the company's packages that we had to drop out. He was totally uninterested and was working as if he was forced to stand there. We even asked the staff to provide us an alternative but he did not allow anyone to talk to us. Such an unprofessional and under qualified staff has completely ruined our experience with the company and permanently tarnished their image in our mind. Company should work to get these type of people out of the company who chase away potential customers because of their own weak personality.
Place - Jaipur Lalit on 30th January 2023.

I'm client member of this group. I deposited ******* rs for package before two year. When I went for use of my package then saying that I have to deposit ******* rs. More. During offering he say that they provide 5 star hotel in peak time but this is only drama. I will suggest those people are showing interest as such offer please keep away. I had very bad experience of this company so I don't want that anybody fall in to their trap and lose money

It's a money collection group with no intention to provide any service they pitch at the time of selling their membership. Are you gonna be their next victim? Screenshot shared is one of the several instances..

They deserve -5 stars. They will make big promises about their tie up with 3-5 star hotels but will not deliver. They continue to advertise using Mayfair Goa pictures but upon asking for bookings there, they will tell you they have contract renewal issues. I took up their membership in 2018, have not been able to avail a single stay. They will keep making excuses about availability, peak timings, etc.

It's a fraud company they will sell you membership by stating they have 5 star hotel however when you asked them to book the same every time you will get some lame excuses like contract for this city has not been renewed, all hotels are booked on these dates etc etc and they will provide you just 2 or 3 star hotels and that as per their availability they will ask you to change reschedule your travel plans as if we are not working. You will get only 1 or 2 services after that you will suffer for the life time. Will not recommend anyone to buy this membership.
All positive review are from their employees only so don't get trap by seeing those reviews

Bought the membership in 2018 and since then lost the peace of mind. Each time I reached out to CHIS to book a holiday they come up with excuses like no availability, no contract with xyz hotel anymore or contract under renewal. Ask for 7 days of holiday and they only 2-3 and treat you like you are asking everything for free. They remove you from their social media if you post any negative review.

I'm planning to raise a fraud case in the Consumer court, against Country holiday inns & suits to seek refund on the package cost I have paid for. The behavior of the sales team and their customer team is totally different. If you want to collaborate we will have a stronger case. Please reply with your details and I'll contact you. Let's roll this out against the scam this company is running...

These people don't even deserve not even one star as they can't keep up their promises at the time of agreement their sales executive makes such huge promises that we will provide you this and that lavish properties but when you went to them for booking they are like we dont have agreement with these properties or we are waiting for agreement renewal like why the hell you are showing these properties when you dont have agreement. These guys need to stop for once and all.

They charged 1.2 lac from us in the name of providing holiday services for 10 years but for last 2 years they have offered us no services. ON Our demanding our money back they say money will not be refunded. Please do not go by the ratings and reciews available on google for this company as they manage all the ratings and reviews by paying customers money to the rating co. Its a fraud co. Beware of it

I purchased the membership 4 years before but never get chance to use them due to covid, I asked them book the hotel for 2 nights then asked for amc, even after paying AMC, they said your asked location is inactive when I asked other options they said it is not available, after that I posted my exp on google review then kept calling me to remove the post, after I denied to delete the post then DEACTIVATED my membership. I complained about this police and customer court, looking for further justice. They are completely fraud company and gave you all fake promises, NO REAL HOTELs and Property.

I have taken it's membership last year. During the meeting they are promising many things and shows many videos of destinations of India and worldwide. But in reality they have only few hotels and at the time of reservation, they said tgatvthey have no property in such places or no vacancy on the desire date. I had requested few times, but never got my desired date and destinations. I even not used my free offers destinations till now.
They took my hardly earned money giving me dream of holidays but all are fraud. They pressured me to take membership at that time only and also had promised me to give free DAE card, but they wont.
So, I want to surrender my membership and want my money back with interest because i suffered a lot mentally due to this. If not done i will move to consumer court and file a case against them. My member id is *******.

I have membership with CHIS and faced multiple issues since enrolled. Initially they charge customers in lacs and then every year Maintenanace charges which they keep increasing as per their will. In corona everything was stopped and now after 3 years also they are taking booking only for maximum 4-6 locations (domestic only) and on most of the occasions refused to book hotel with excuse of un-availability. From past 6 years I have only availed their facilities 3-4 times but they need maintenance every year ir-respective of the fact that customer is not using so many nights. The company has completely failed to serve on the promises made to customers. Their entire focus is to take the membership fee from customer in advance and then maintenance every year. In terms of services they don't have more than 5-6 hotels and that too are not booked with reason of un-availability.
You will never receive call back for your queries in fact have to call them multiple times and then have to face rude staff who are focused on collecting maintenance charges only. They don't care how much faculties customer is taking against that amount. Please stay away from such cheaters and save your money,
Membership number:- *******
Regards
*******955