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Cotosen has a rating of 2.1 stars from 956 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cotosen most frequently mention customer service, poor quality and wrong size. Cotosen ranks 41st among Men's Clothing sites.
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I love the 2 shirts and shoulder bag I ordered, they are high quality and great design, it only took about 2-3 weeks to get to Pennsylvania, not bad considering they came from abroad. I will order again and recommend. I don't usually write reviews, but when the negative reviews were not true for me, i wanted to acknowledge that.
I've read some of other people's experiences here on this site and got extremely nervous that I was about to get ripped off, but my experience has been nothing but great! Both items that I ordered were exactly what I ordered ( size / color / quality). I will definitely be ordering more items in the future!
This site has plenty of "Let's Go Brandon" merch, but nothing proclaiming that "Trumpza Qunt." In other words, don't give these idiots your business.
JUNK IS TOO GOOD OF A WORD FOR THESE JACKETS! I BOUGHT 3 AND WIILL DEFINITELY
THROW THEM IN THE TRASH. THE PICTURES THEY SHOW ARE NOT WHAT YOU GET.
WORST PURCHASE I HAVE EVER MADE AND IF YOU BUY ANYTHING FROM THIS SITE
YOU WILL SAY THE SAME THING.
Thought their clothing looked cool. Bought some "winter weight" sweatshirts. When I received the items (which took a month) 2 of the items had the weighting of t shirts and the material was not as depicted in their ads. One item has elbow patches sewn on the side of the sleeves.
Contacted them wanting a paid return label because the items they sent are not as described. Nothing but hassle. Send SKU's, send pics, identify items you want to return (duh, it's the order number I provided in my email) we won't pay return shipping, blah, blah… But one of my favorites was when they told me, "you send it back and let us know when it has been delivered". RUFKM?
Like I said scammers based out of Hong Kong. There website images are all click bait. You will be disappointed if you do business with these people. Shame on me for not checking their feedback before I did business with them.
My order was for 3 hooded sweatshirts,1 pair of shoes,. I received 2shirts came as ordered 1 shirt was totally wrong, there ideas of restitution was a voucher on my next purchase,. I informed them that a money refund is more inline, they said will $11 dollars due...by the way I'm still waiting for the pair of shoes...DO Not Buy From COTOSEN!
I got suckered like everyone else here by the cool-looking clothing photos in my feed. I imagined tough outerwear with thick fleece and cool vintage looks. I got shiny polyester crap that is going straight in the trash. Don't even attempt to return the stuff - as others have mentioned there is zero customer service and no refunds. Just avoid Cotosen and buy real clothing at real prices elsewhere. You have been warned.
Ordered 6 great-looking mens' shirts. What arrived were cheap knock-offs of the photos shown. The fabric was totally different, cheap and ratty. The colors, materials and prints are not what is shown. The return process is impossible. PLEASE DO NOT WASTE YOUR MONEY ON THIS TRASH.
This is a scam business, I ordered a hoody from them the picture showed a vintage hoody with elbow pads and leather looking shel. The elbow pads are just a circle of different color of the same material painted on. The size is way too small with very long arms, so if you are 6 feet tall and weigh 120 lbs you can probably fit in them if you didn't mind the horrible look. Save your money. I am in the process of requesting a refund because i used PayPal, we will see. Update: The seller offered a refund if I ship the item back at my expense. I contacted PayPal and filed a complaint with them in less than a day PayPal refunded my money. Two lessons learned first don't do business with a vendor you don't know without doing due diligence, second use PayPal.
Everything about this company looks legit however is a scam. The number is not legit. It'll say in processing for months then it'll ship as soon as you try to cancel. Then they say they cannot refund you bc product shipped. Luckily I used PayPal and got my money back however it was very time consuming. I hope everyone reads these reviews. Do not use them!
20 days item hasn't left their site. Only reason I gave them 1 star is there is no choice lower. My guess would be is this may be one of those Chinese sites that ship after you order. Canceled my order. VERY POOR shipping. After reading reviews it sounds like quality is poor also. Please don't get took.
If I could give them a zero-star review, I would. The customer service is worse than non-existent. I emailed them and they replied the first time asking me some questions about the product. I replied, they never emailed me back. I emailed them 4 more times and they NEVER replied. I got stuck with a sub par product and no one to talk too. VERY unprofessional and customer unfriendly. Will NEVER buy from them again.
Emailed to return an item and i get you can purchase more at a discount. They didnt respond to emails after i said i wanted to return the product. Cant get a return address.
Have you noticed all the reviews are either one star or five star. They clearly pay people to write the five star reviews to keep the site open. The one star reviews are actual customers. I got burned as well. Product looked nothing like the photo, uneven color, poor quality, body was too big, sleeves too short and that's only part of it. I'm pretty sure I could have made a better one on my first try.
I ordered 3 shirts and a pair of pants on November 28th. It is now December 22 and it still hasn't arrived. When I put in the tracking number, I get a message saying they found it. BUT, they want me to pay to get the location! This isn't a company, it's a SCAM.
I ordered 3 shirts for my husband 2xl fit is perfect one shirt was long sleeved fit a bit slim in stomach area but we stretched it easily, I ordered a med ladies tank top with a corset type front it fits perfect and is sexy my bust is 36ddd so med perfect! Please look at the material, it's a poly rayon type, therefore doesn't wrinkle really, so perfect for travel! It dies take 1 month for delivery, and mine came all seperate packaged and tracking, at first I did a PayPal dispute and they got back to me the same day with all the info etc, I think the material looks like a thin cotton in the pictures I thought that too but I guess no one really reading the specs as I didn't either but was even more happy with the lightweight material, I'm ordering more! As for shoes and pants I have no idea!
Okay I just received two shirts that I ordered from their online website and they look just exactly like the pictures I like the quality of the material it fits well breathes well I got just exactly what I ordered I am very pleased and I have turned around and ordered more not sure what these people are complaining about maybe they're just having bad luck and I was very fortunate to get exactly what I ordered so I will see on the next order what happens.
I just wanted to add to my previous review that everyone says that these products are coming out of China mine was postmarked from California and it only took about 2 to 3 weeks to receive and as I stated in my previous review that it's exactly what I ordered just like the picture I'm not sure what's going on if these people have a grudge against this company and they're just trying to make them look bad or they're just having really bad luck because that has not been my experience so far as I stated in my previous review I have ordered more stuff two shirts and two hats so we'll see if they match I will keep everyone posted.
Despite the numerous bad reviews...I had a good experience with my order...Exactly what I ordered and superb quality!
Bought 3 shirts on Jan. 15th. A hoodie, long sleeve T and a short sleeve T ($30,$25,$20). Saw the reviews after I ordered and got worried. Received an email 4 days later saying they had shipped. Received the items today (Jan. 28th). China to Nashville in 13 days. Exactly what I ordered and better than expected quality. Don't know if it was just luck or the only people posting are the bad ones. These are cool shirts and are well made including the fabric. I've paid more $ for less quality at Target. I will definitely buy again.
Answer: Hi. I tried to return my order. First, they are not quick to respond. The return policy says do not return it to the place it was shipped from and to contact them for the return. The first response to your return request will ask for more information. The second will ask for more information again. The third communication will attempt to discourage you from sending the items back because they require the items be returned to China and they tell you it will be too expensive to for you to return the items. When they will tell you that the shipping will be too expensive they will offer you a partial refund. This whole process will take 3 weeks or so. Then they will not honor the refund amount that was agreed to. As you wait for refund to arrive - which it never does - the 30 day return policy has expired. This is exactly how their refund policy works.
Answer: I am having the same issue. Where is my pkge. Now five weeks and the staff is useless Not worth the aggravation
Answer: Receiver: Liu Rongfeng Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town City: Dongguan State:Guangdong Country: China Zip Code: 523000 Phone number: 13713088707