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Cotosen has a rating of 2.1 stars from 956 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cotosen most frequently mention customer service, poor quality and wrong size. Cotosen ranks 41st among Men's Clothing sites.
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Several bad orders have been brought to the attention of Arganda Jen, Nina and other supposed customer service representatives. Years have passed and NOT ONE of the issues is ever RESOLVED. Wrong size pants, wrong size shorts, orders filled with colors not matching order... not to mention inconsistent material, zippers not working, button holes too small to fit button and generally cheap feeling products. Now you might notice that the PROMISE to HONOR is VOID because the return buttons on the website go nowhere. Even returning bad orders to the Cotosen provided state side address does not help. Photos of just one bad order included... BTW - returns to China cost more in shipping than the products.
I ordered a shirt and it was completely the wrong one. It seems like they use third party people in the US to ship out their orders that come out of China. Good luck contacting them for an exchange or return.
No only did the sent totally the wrong size and ignoring emails, it is incredibly cheap tat. The sort of stuff you used to put on action man you wouldn't be seen dead walking around in it, the sweater I ordered was £36 with 10 pound shipping. Avoid being totally ripped off. The images you see are not what you get
Ordered a German flag shirt, got a pirate ship shirt. Now I have to pay return shipping to get a refund and then be approved to get what I ordered. Very poor service and the order took 4 weeks.
I bought pants. Obviously, they do not know how to produce. Now I see adds from selling Rolex for 200$. Unbelievable. This a Chinese firm that should be banned from US market.
Don't be fooled / scammed by Cotosen.
If theft, lies, or deceit were Olympic events then Cotosen would take Gold, Silver, and Bronze in all of them.
This is a well planned programme of misrepresentation that ends up costing the customer and no chance of refund or reimbursement.
If you fill an online order and wish to check it before sending you will be trapped by the programme and your enquiry will be converted to an order and shipping charges and tax illegally added.
The advertising that clearly states that any order over US$ 99.00 is shipping free is an outrageous lie to convince you to place the order.
When challenged Cotosen will tell you the money has been used to pay for the shipping and will be refunded after delivery of the goods.
Another monumental lie as they have a library of pre written generic responses to avoid payment and not address the actual act of theft.
They must have a small army of autobots who do nothing to resolve problems, and just keep sending the same avoidance emails.
Along with all the other scammed customers ( 78%) of total, I urge you to not order from Cotosen or you will regret it big time!
Order #Your order **************
The experience was pleasant, and I found some nice pants I'm looking forward to wearing. It takes an extended time for my purchases to arrive. I'd be grateful if you'd be grateful if could email me to notify me of the products I'd.
These pants were a great value. They are very comfortable and soft and they are very stylish. They fit me very well and they make a great gift!
Cotosen's footwear collection is impressive. They offer a wide array of styles, including sneakers, loafers, heels, and boots. Each pair is made with meticulous craftsmanship, providing comfort, style, and durability in one package.
These pants are amazing. Soft and comfortable. I wear these pants fishing and around the house gardening and they are great. The fit is perfect and they are durable unless you try to destroy them.
At first I was a little nervous that it seemed to be taking a long time for the order to arrive but it turned out to be ok after all. Also, it is always a bit of a gamble when choosing a size without getting to try it on first but that also worked out well for me. The best was that I like everything I ordered and have had many people comment on the shirts. I like the soft material.
I love the material, they feel quality. I went up 1 sizes for the perfect fit. They're not overly baggy. Cant wait to wear.
I was hesitant to purchase these hiking shoes, but I'm so glad I did. They were incredibly comfortable and kept my feet dry during a rainy hike. The grip on these shoes was also impressive - I felt secure on all types of terrain.
It's like I'm back in the 50s. Great fit and feel. Have worn a few times and have good stretch and for the price they are awesome.
The shirt choices were so nice and so easy to order and the free hat and free shipping were a plus..
Excellent quality and great price. I have used this company many times and the customer service is also excellent.
Beautiful crafted trouser as described in the website. The measurement fits well if you along with the size details. The product arrived within twenty days with a good tracking system to give updates on position of product. Wearing the trouser with my also purchased belt as contained was a stylish combination. A product of the same in UK, will cost me fourty percent more. I will certainly be making more purchase in the future.
Provide a good amount of ankle support and great traction at a very reasonable price. Love these!
The range of streetwear is incredible, and the prices are difficult to beat. I've made several purchases and am pleased with each. There was only one issue when ordering, and they quickly dealt with it and even did more than ensure that I was a satisfied customer.
Answer: Hi. I tried to return my order. First, they are not quick to respond. The return policy says do not return it to the place it was shipped from and to contact them for the return. The first response to your return request will ask for more information. The second will ask for more information again. The third communication will attempt to discourage you from sending the items back because they require the items be returned to China and they tell you it will be too expensive to for you to return the items. When they will tell you that the shipping will be too expensive they will offer you a partial refund. This whole process will take 3 weeks or so. Then they will not honor the refund amount that was agreed to. As you wait for refund to arrive - which it never does - the 30 day return policy has expired. This is exactly how their refund policy works.
Answer: I am having the same issue. Where is my pkge. Now five weeks and the staff is useless Not worth the aggravation
Answer: Receiver: Liu Rongfeng Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town City: Dongguan State:Guangdong Country: China Zip Code: 523000 Phone number: 13713088707