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CostwayReviews 1,177

2.5

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Costway Reviews Summary

Costway has a rating of 2.5 stars from 1,177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costway most frequently mention customer service, phone number and credit card. Costway ranks 21st among Marketplace sites.

service
116
value
104
shipping
105
returns
73
quality
103
This company responds to reviews on average within 1 day

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5,266 reviews

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New York
1 review
1 helpful vote
Follow Nahisha M.
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I purchased a item via target and the product stopped working for no apparent reason. When I asked to speak with a supervisor I told I had to call target but then when I got target on the phone they told me to call Costway. Both of these companies are disgusting l. There employees are ignorant and no one wants to take responsibility for something that was more than likely recalled. Be careful purchasing this product from either company

Date of experience: July 28, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

West Virginia
3 reviews
0 helpful votes
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Happy Customer
July 28, 2023

It is a nice website. Easy to navigate and find what I wanted. Shipping was on time.

Date of experience: July 28, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Florida
1 review
0 helpful votes
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Great price for the chair
July 27, 2023
Updated review

Price extremely well and fits great in my area. Quick delivery as well.

Date of experience: July 27, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.


Wish there was a coupon for Veterans/Military
July 17, 2023
Previous review

Wish there was a coupon for Veterans/Military.

Date of experience: July 17, 2023

Great Chair for a great price
September 8, 2022
Previous review

Chair is very comfortable and I even fall asleep in it and don't feel the same neck/back pain I have in other chairs. Only minor issue is that the screws come a little loose after about a month, but I am in it for at least 10 hours+ a day, so that may be why.

Date of experience: September 8, 2022
Colorado
2 reviews
0 helpful votes
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4 inch memory foam
July 27, 2023

Marvelous... quality... ease... quick arrival... I love my 4 inch memory foam...
Sleep on my side and it is still perfect...

Date of experience: July 27, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Colorado
1 review
0 helpful votes
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Great
July 27, 2023

Great price, great product. The quality is great and our kids love it! Directions were a bit confusing. It would be nice to have written out directions as well as pictures.

Date of experience: July 27, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

South Carolina
3 reviews
1 helpful vote
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Good job
July 27, 2023
Updated review

So far so good - hope, the order arrives without any problems or damage; thank you.
The chairs arrived/ no issues at all!
I assembled them -.also not a big deal!
They look great!

Date of experience: July 27, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.


So far so good
July 17, 2023
Previous review

So far so good - hope, the order arrives without any problems or damage; thank you.

Date of experience: July 17, 2023
Texas
1 review
0 helpful votes
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Good product Failed shipping
August 25, 2023
Updated review

Excellent with lots of discount but shipping is wost. Took 9 days to be delivered. Anyways product is excellent

Date of experience: July 26, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.


Excellent with lots of discount
July 16, 2023
Previous review

Excellent with lots of discount

Date of experience: July 16, 2023
Mississippi
1 review
0 helpful votes
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Great
July 26, 2023

Great store and prices, this is my first time to order from Costway and I'm pleased with the chair and delivery. I tried to get it at Amazon cheaper, but that didn't happen. Will shop here again.

Date of experience: July 26, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

California
1 review
0 helpful votes
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Did not work correctly
August 23, 2023
Updated review

The heat nor the cold worked have not received my money or a refund.

Date of experience: July 24, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.


So far so good we will see when it shows up
July 13, 2023
Previous review

So far so good we will see when it shows up

Date of experience: July 13, 2023
Oklahoma
1 review
0 helpful votes
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Good Value
July 24, 2023

Quick and easy. Product as described, Quick Delivery

Date of experience: July 24, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Arkansas
1 review
0 helpful votes
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Very fast delivery
July 23, 2023

Easy to order, Thanks. Waiting to give as gift then will review again.

Date of experience: July 23, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

California
1 review
0 helpful votes
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Great experience
July 23, 2023

Fast n easy check out. Received product fast and in good condition. Will order again for sure!

Date of experience: July 23, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Oregon
1 review
0 helpful votes
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Two Door Wardrobe
July 23, 2023

After scouring many websites I finally found what I was looking for! Easy to order and shipped quickly.

Date of experience: July 23, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Texas
1 review
0 helpful votes
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So far so good. Looking forward to my new boat seats. I don't have my boat available to check measurements so I'll keep my fingers crossed. Thank you.

Date of experience: July 22, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

New Jersey
1 review
0 helpful votes
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Disappointed
July 22, 2023

The hanging chair is awesome; however it arrived to late to use for my granddaughters birthday. I ordered it at Costway because the website states its shipped in 48 hours, my order wasn't shipped out in that time span & I cant use it now but will keep it for another occasion.

Date of experience: July 22, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

South Carolina
1 review
0 helpful votes
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Simple process and great product
July 21, 2023

I've been looking for a beach lounge chair that lays flat or sits up, that is sturdy and tough. I have never shopped here before, but I'm glad I found Costway. The shopping process was super easy, the price was definitely fair, my chair was delivered on time, and the chair is actually better built than I expected.

Date of experience: July 21, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Tennessee
1 review
0 helpful votes
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Price was good
Ordering was easy
Will need a longer install kit
Accepted the coupon
Waiting for my A/C man to install to judge quality, etc.

Date of experience: July 20, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Oklahoma
2 reviews
0 helpful votes
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This refrigerator leaks that could lead to a potential electrical fire hazard. Costway doesn't stand behind their one-year limited warranty. They try to lowball customers by offering "repair costs" of $100 (they up this to $150 if you refuse and desire they honor their warranty).

After many messages back and forth with Costway and, finally, having Amazon call them, we never got our refund. Was transferred to Costway Customer Service only to be met with one service representative who couldn't show me where their warranty information of 6-month shorter warranty was in writing. Then connected with a hostile "manager" who denied they have a storefront with Amazon, but insisted that I bought this from Amazon, and not from them (their storefront pic attached).

I was forwarded to Amazon again. Costway's belligerent manager hung up on me.

NOWHERE does their website say that there is a 6-month warranty for items bought "outside of Costway." They have a Costway storefront on Amazon's website, but they are denying that they sell anything "through Amazon." The refrigerator's webpage has a link for their store ("Visit the COSTWAY store"), but it doesn't link to their costway.com website, but to their AMAZON STOREFRONT.

We want a refund because we don't trust their products. They refused, so we are reviewing, reporting fraud to the FTC, and further.

Date of experience: July 20, 2023
Nancy L. — Costway Rep
over a year old

Could you please forward your concern as well as the order number to service@costway.com?
We will solve the problem for you as soon as possible.
Thank you Kind regards
Costway inc.

Virginia
1 review
0 helpful votes
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Umbrella
July 20, 2023
Updated review

Lots of selection. Billing vs shipping address is a little complicated. I use a PO box for billing, Costway seems to not understand that the PO box is for billing not shipping. We'll see how it all shakes out.

Order came on time.

Date of experience: July 20, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.


Lots of selection
July 7, 2023
Previous review

Lots of selection. Billing vs shipping address is a little complicated. I use a PO box for billing, Costway seems to not understand that the PO box is for billing not shipping. We'll see how it all shakes out.

Date of experience: July 7, 2023
Nevada
1 review
0 helpful votes
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Missing Parts
August 18, 2023
Updated review

Easy ordering, great price but can't put it together because all of the nuts, screws and washers were not there. They won't be available and sent for 25-30 days. They did give me a 15.00 refund.

Date of experience: July 19, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.


Very easy ordering and good price
July 9, 2023
Previous review

Very easy ordering and good price

Date of experience: July 9, 2023

From the business

Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.


costway.com
Founded in 2008
Fontana, CA, United States