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Costway has a rating of 2.5 stars from 1,177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costway most frequently mention customer service, phone number and credit card. Costway ranks 21st among Marketplace sites.
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I purchased a item via target and the product stopped working for no apparent reason. When I asked to speak with a supervisor I told I had to call target but then when I got target on the phone they told me to call Costway. Both of these companies are disgusting l. There employees are ignorant and no one wants to take responsibility for something that was more than likely recalled. Be careful purchasing this product from either company
It is a nice website. Easy to navigate and find what I wanted. Shipping was on time.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Price extremely well and fits great in my area. Quick delivery as well.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Wish there was a coupon for Veterans/Military.
Chair is very comfortable and I even fall asleep in it and don't feel the same neck/back pain I have in other chairs. Only minor issue is that the screws come a little loose after about a month, but I am in it for at least 10 hours+ a day, so that may be why.
Marvelous... quality... ease... quick arrival... I love my 4 inch memory foam...
Sleep on my side and it is still perfect...
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Great price, great product. The quality is great and our kids love it! Directions were a bit confusing. It would be nice to have written out directions as well as pictures.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
So far so good - hope, the order arrives without any problems or damage; thank you.
The chairs arrived/ no issues at all!
I assembled them -.also not a big deal!
They look great!
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
So far so good - hope, the order arrives without any problems or damage; thank you.
Excellent with lots of discount but shipping is wost. Took 9 days to be delivered. Anyways product is excellent
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
Great store and prices, this is my first time to order from Costway and I'm pleased with the chair and delivery. I tried to get it at Amazon cheaper, but that didn't happen. Will shop here again.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
The heat nor the cold worked have not received my money or a refund.
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
So far so good we will see when it shows up
Quick and easy. Product as described, Quick Delivery
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Easy to order, Thanks. Waiting to give as gift then will review again.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Fast n easy check out. Received product fast and in good condition. Will order again for sure!
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
After scouring many websites I finally found what I was looking for! Easy to order and shipped quickly.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
So far so good. Looking forward to my new boat seats. I don't have my boat available to check measurements so I'll keep my fingers crossed. Thank you.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
The hanging chair is awesome; however it arrived to late to use for my granddaughters birthday. I ordered it at Costway because the website states its shipped in 48 hours, my order wasn't shipped out in that time span & I cant use it now but will keep it for another occasion.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
I've been looking for a beach lounge chair that lays flat or sits up, that is sturdy and tough. I have never shopped here before, but I'm glad I found Costway. The shopping process was super easy, the price was definitely fair, my chair was delivered on time, and the chair is actually better built than I expected.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Price was good
Ordering was easy
Will need a longer install kit
Accepted the coupon
Waiting for my A/C man to install to judge quality, etc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
This refrigerator leaks that could lead to a potential electrical fire hazard. Costway doesn't stand behind their one-year limited warranty. They try to lowball customers by offering "repair costs" of $100 (they up this to $150 if you refuse and desire they honor their warranty).
After many messages back and forth with Costway and, finally, having Amazon call them, we never got our refund. Was transferred to Costway Customer Service only to be met with one service representative who couldn't show me where their warranty information of 6-month shorter warranty was in writing. Then connected with a hostile "manager" who denied they have a storefront with Amazon, but insisted that I bought this from Amazon, and not from them (their storefront pic attached).
I was forwarded to Amazon again. Costway's belligerent manager hung up on me.
NOWHERE does their website say that there is a 6-month warranty for items bought "outside of Costway." They have a Costway storefront on Amazon's website, but they are denying that they sell anything "through Amazon." The refrigerator's webpage has a link for their store ("Visit the COSTWAY store"), but it doesn't link to their costway.com website, but to their AMAZON STOREFRONT.
We want a refund because we don't trust their products. They refused, so we are reviewing, reporting fraud to the FTC, and further.
Could you please forward your concern as well as the order number to service@costway.com?
We will solve the problem for you as soon as possible.
Thank you Kind regards
Costway inc.
Lots of selection. Billing vs shipping address is a little complicated. I use a PO box for billing, Costway seems to not understand that the PO box is for billing not shipping. We'll see how it all shakes out.
Order came on time.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Lots of selection. Billing vs shipping address is a little complicated. I use a PO box for billing, Costway seems to not understand that the PO box is for billing not shipping. We'll see how it all shakes out.
Easy ordering, great price but can't put it together because all of the nuts, screws and washers were not there. They won't be available and sent for 25-30 days. They did give me a 15.00 refund.
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
Answer: Good luck! Seriously. This company should be shut down! I sent the table set I ordered back, did not get a refund or a replacement. I lost $109.99 I will never order something with this company name on it again!
Answer: Hello, We will send you an email about the tracking number when the items are on its way to you. If you do not receive this email, you can send an email to service@costway.com. Our customer service staff will send you the tracking number. Dorise
Answer: Dear guest, may I know your order number? If you can't find the order number, could you send us your email?
Answer: Yes, we are able to ship to Tennessee, for more information please refer to https://www.costway.com/Shipping-Guide/
Answer: Hi Lory, Thanks for your feedback. Can you provide more details about the problem you're having? I will work with our after-sales team to solve the problem for you. If you can provide more details, please email service@costway.com Greeting, Lily
Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.