Costway

Ordered an ice maker, the funds were taken from my credit card. Now the order can't be located (no order Found) is the message when tracking my package. Been 10 days item still not picked up at Best Buy. Not very happy.

Ordered this for use in my camper van during summer trips. Order arrived promptly and was well packed. Did a short in-house test of air conditioner in my home and it works fine, blows cold air and is reasonably quiet. Have not had an opportunity to use it on a camping trip yet, but I like the smaller size and think it will fit my camper van needs just fine.

I searched for a black coffee table on Amazon and got redirected to Costway's website. I clicked to purchase and the pictures as you can see showed a black table. This is a picture from my actual order. I clicked and purchased based on the picture, not realizing the fine print showed brown. This is a misrepresentation of the product. I asked if I could just get the legs exchanged for black ones. They need me to return the entire product at my own cost of $50 or they will give me a $17 refund for inconvenience. The table doesn't my grey and black carpet, nor my dark grey couch. You also cannot return items at warehouse in Guelph. I will never ever purchasing from them again. I do not trust purchasing from their website

They stopped answering the phone for me too. The 1st time I called they picked up. Each time after that I would wait for a representative to pick up and then I would get a message saying the call volume was too high and to leave a message which i did several times with no response. Today I called and the exact same thing happened so I hung up and immediately called with my number blocked & what do you know, they answered. It could be a coincidence but I doubt it. Alex (lol) said I should have my replacement part for my damaged equipment in 6 to 8 days. Let's see how this goes.

I got a "new member discount" when I signed up and ordered two pieces of furniture. I have waited over 2 weeks and have not received my second item. I had to wait 5 business days for the company to complete an investigation.
I have now been informed that I will have to wait an additional 10-15 business days to get my missing item. So I'm looking at well over 4 weeks for an item I have already pause for. Compensation-$8 because I got a new customer discount. This is legit laughable. Amazon would never inconvenience their customers while they investigate. They also would expedite the package. Save your time and hard earned money, shop local or on Amazon.

I ordered a workout bench. Some of the pieces arrived bent and the parts do not fit. Nuts are missing as well. I want to return the item for a refund and the company is giving me the run around. Instead they suggested I pay a professional to repair it! I am furious. I want my $330 refunded!

I bought the Costway air cooler in June 2020. A complete waste of money. The customer service at Costway & Morealis (where I bought it) is absolutely AWFUL. The filter has hard white stuff growing on it, and I can not get it off. I wanted to BUY a new filter. I got the run around on who can help me, and after weeks I finally got a response from Rachel, that says I am sorry your product is out of warranty we won't be able to help with this issue. So after spending around $200 it's going in the trash where it belongs! I only had it around 7 months. I do not recommend either company to purchase from, and definitely do NOT buy the Costway air cooler, it's cheaply made, very hard to clean, and doesn't even work. Also you apparently can not buy a new filter once that one is damaged.

I saw their folding desk on another supplier's website and decided to check their site directly to see if its cheaper. It was 9 dollars cheaper and free shipping so I ordered from Costway direct. After I submitted I looked up reviews, out of curiosity, and was worried because of all the negatives. However, I received order confirmation, shipping, and delivery updates from them and received my order on time. The desk is as advertised, and actually more sturdy/solid than I expected.

I'd recommend.

I ordered a climbing triangle in October for my son for Christmas. 8 of the dowels are too large for the pockets that they rest in for it to be secured and screwed together. I reached out to customer service and they have been less than helpful and treated us like we were stupid. Less than par customer service. It says in the packet when putting it together to contact them before returning, I would rather have returned it and not contacted for their lack of assistance and their inability to communicate in a timely manner.

I am usually used to the filter being in front of the air flow but... this one is in the back of the machine. I do like that it constantly recycles the water back into the tray which is a plus when it comes to having to get up at night to refill it again. I like the different modes it has, and hours you can set it to go off when want it too. Our A/C isn't working for the house right now. Not blowing out cool air, so I bought two of these for my Mother and I both. Thanks Costway!