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CostwayReviews 1,177

2.5

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Costway Reviews Summary

Costway has a rating of 2.5 stars from 1,177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costway most frequently mention customer service, phone number and credit card. Costway ranks 21st among Marketplace sites.

service
116
value
104
shipping
105
returns
73
quality
103
This company responds to reviews on average within 1 day

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5,266 reviews

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New York
1 review
0 helpful votes
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Beautiful!
June 20, 2023

Easy to navigate and product's look great in pictures. I was pleasantly impressed with the design and the easy of assembly.

Date of experience: June 20, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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I bought the 70L cooler one year and 20 days again. It stopped working last week without warning, just doesn't start again. Customer service says that there is only a guarantee of one year so they can't do anything for me. No replacement, no parts if something is defective. Don't buy this if you want something that will work longer than one year or if you want a guarantee that is ok. Really disappointed...

Date of experience: June 20, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Texas
2 reviews
0 helpful votes
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Chair bed
June 20, 2023

I love the chair and it matches my decor perfectly but it is the hardest thing ever. I live in a motorhome and needed a place for someone to sleep if necessary but I will have to put an air mattress on it to make it usable. Still love the look.

Date of experience: June 20, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

California
1 review
0 helpful votes
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Base options
June 18, 2023

I appreciate the selection but you should indicate base options for the off set umbrella as part of the shopping process.

Date of experience: June 18, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

California
1 review
0 helpful votes
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I love it! I bought it for my boyfriend as a Father's Day present. The color is so unique and retro. The fabric feels expensive and velvety soft. The threads are consistent and the copper parts on the wheels make it look rustic yet modern. The chair gives a little as an option (pull the lever), so you can rock if you want. The support for my lower back is the perfect, it helps with my slouching. The height is adjustable, but he had to lower his work bench/desk to meet the highest setting. Buying the product was user friendly-not too many clicks. Delivery was fast and efficient. One of the best shopping experiences I've had online.

Date of experience: June 18, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

California
1 review
0 helpful votes
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Thank you
June 16, 2023

Great, so glad I found you guys! The garden arch is perfect

Date of experience: June 16, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

California
1 review
0 helpful votes
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It's nice and comfortable
June 16, 2023

It came in like three days is super cute. My kids actually love it.

Date of experience: June 16, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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Buy from another company
July 16, 2023

Bought an AC 3-in1 from Costway. Worst thing I've bought in a while. Even new, it was working soso. Always overheating and stopping in the middle of the night. So the heat in the room woke me up almost every night and I had to turn off the AC and on again. Almost every night. Then, after EXACTLY a year (weird, right?), It broke for good. Always screaming BIP BIP BIP none stop and nothing else. I bought it exactly a year ago but it wasn't a full year use, only a few months. So I wrote to the company for help, to know if they can tell me what the problem is, if they could tell me what part is broken so I can fix it. Obviously they told me a couple times that their warranty is 90 days and blah blah blah. They supposedly asked their manufacturer to know what the problem is. After emails exchange over a week, they finally told me that they can't to anything. So F off basically and buy another one. During that week, it was super hot where I am, so I didn't sleep that much. Almost bought another AC from another company, but they sent me an email saying to wait a few days, that they will find a solution. But like I said, they didnt. So I can't stress this enough: BUY FROM ANOTHER COMPANY!

Date of experience: June 16, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Georgia
1 review
0 helpful votes
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Ist Time Customer
July 15, 2023
Updated review

My first time shopping with Costway. Great! Love the prices on outdoor furniture. However, there was a mix up on both parts of my order being delivered together. Since the office is closed on the weekends, I had to wait until the following week to speak to someone about my order status. I was not contacted initially so I had to call to find my order. The staff was polite and friendly. They seemed to really be concerned about my situation. I finally received the other part of my order about one week later.

Date of experience: June 15, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.


My first time shopping with Costway
June 4, 2023
Previous review

My first time shopping with Costway. Great! Love the prices on outdoor furniture

Date of experience: June 4, 2023
Indiana
1 review
0 helpful votes
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I bought a mixer from here at Christmas and was very happy with it

Date of experience: June 14, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

New Jersey
1 review
0 helpful votes
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Caring Customer Service
July 14, 2023

COUPON OFFERED and customer service went out of their way to keep me a satisfied consumer. I am very impressed!

Date of experience: June 14, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Washington
1 review
0 helpful votes
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Quality and Price!
June 13, 2023

Outstanding savings! Huge savings! These chairs are the perfect addition to my patio. I can easily use them indoors and store them for the winter!

Date of experience: June 13, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

New Jersey
1 review
0 helpful votes
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Great Shopping Experience
June 13, 2023

It was easy to order. I was pleased to receive the products so quickly! I ordered on Tuesday and received them on Saturday!

Date of experience: June 13, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Alabama
1 review
0 helpful votes
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Large chicken coop 13x13'
June 12, 2023

The purchase was easy and straightforward.
It came in 3 boxes, which did not all arrive together, but within a day of each other. We understand we will need extra mesh, to fully enclose it. The only issue we have is that the door is about 12" shorter than the outside door frame, which and chicken would escape from. Waiting for customer service to help with this.

Date of experience: June 12, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Kansas
1 review
0 helpful votes
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100% satisfied
June 11, 2023

Found the raised bed I wanted, and it was the lowest price of all other retailers. My order arrived just a few days later.

Date of experience: June 11, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

North Carolina
1 review
0 helpful votes
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Outdoor Kitchen patio dining.
June 11, 2023

Ordering and shipping was a breeze. Received everything nicely packed and in good condition. Putting together the 9-piece dining set was incredibly time consuming especially using an allen key tool to tighten without stripping. The pieces did not line up perfectly, so you had to work harder to get the screws started. Definitely a two-man job, one putting the pressure to line up the holes and the other working the screw in place. It took the two of us 6 hours, the whole time my husband saying he will never buy an item like this again that you have to put together. However, after all said and done. The dining set is adequate for what we intended to use it for. As the saying goes, you get what you pay for. I would rate this set as your average resin dining set. If you're looking for a higher quality set, then buy real outdoor wicker furniture. One more thing, the chairs are narrow. Will not be very comfortable for a large person.

Date of experience: June 11, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Florida
2 reviews
0 helpful votes
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Got it!
June 11, 2023
Updated review

I received the item (fencing and clips). It was what I expected it to be. It was not delivered particularly speedily, but it got here. No complaints!

Date of experience: June 11, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.


Website would not confirm that it saved my info
July 1, 2023
Previous review

Website would not confirm that it saved my info.

Date of experience: June 1, 2023
California
2 reviews
0 helpful votes
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Love it
June 11, 2023

I took a chance on a off post and so happy I did. The umbrella is beautiful and looks gorgeous

Date of experience: June 11, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Minnesota
1 review
0 helpful votes
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Convenient
June 10, 2023

Easy and convenient to navigate. Lots of exciting products to browse through. And a lot of great prices!

Date of experience: June 10, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

California
2 reviews
0 helpful votes
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Great cabinet purchase
June 8, 2023

Good on-line shopping experience. I purchased a bathroom cabinet which I saw in IKEA for less money, including shipping, and delivery was pretty good.

Date of experience: June 8, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

From the business

Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.


costway.com
Founded in 2008
Fontana, CA, United States