Costway UKReviews 651

I ordered a patio set but it came with missing parts. Despite numerous attempts to contact customer service, they refused to send replacements because too much time had passed. It's frustrating because the issue was with their packaging not the product warranty.

Unfortunately, the children's kitchen unit did not meet my expectations. The size turned out to be too large for our space, and I decided to return it after a few days, only to realize it had been over 30 days since the purchase. Despite this, I was willing to accept a store credit to use the funds towards another item, but customer service agent I was in touch with disappeared.

I was in touch with a customer service agent named Maja and they were not at all understanding of my circumstances. This agent is now no longer replying to any of emails and has disappeared.

I used to praise this company to friends and families. It's really unfortunate because I've always liked shopping here but I guess this has now left a very negative outlook overall.

Would definitely order from Costway again. Have recommended to others.

We bought a dressing table/vanity unit. Te first couriers really messed up the delivery but Customer Setvices sorted it very quickly and a new parcel was despatched via another courier. The Vanity Unit is lovely - quality excellent (really wood in places) and the instructions were so easy to follow. Highly recommend Costway would definitely look to buy from them again

I have an issue with an order and phoned to be told that you have to email and it takes 24 hours for them to reply because the head office is overseas.
Each email takes 24 hours for them to reply back to so my issue is still ongoing

I'm really disappointed with the lift up top coffee table with hidden storage we brought. When we built the product we noticed a lot of marks and because we went for a black table, the marks are very visible. I wouldn't expect this from flat pack packaging. Very disappointed. Such a shame as the design of the table is great!

Purchased a two seater jeep for muyvtwin grand kids. It was easy to order and pay for online. It was delivered very quickly and the boys are delighted with it a really good buy

I found this company on google and am delighted that I did because the delivery was very quick and excellent quality of product.

It would be useful if you made it very clear that the blower required to use the inflatable waterparks was not included in the purchase.

I understand that you have buried that information in the fine print but it would be useful to remind customers at checkout, i would have bought one from you not a problem but instead the inflatable arrived in time for my daughters party but we were unable to use it.

Never heard of company before, came across it on a google search, so was very wary about ordering. Checked reviews, all seemed good so placed order for barstools. 3 days later I had them, delivered by DPD with regular updates( I had delivered to Northern Ireland as live in south and didn't want custom charges imposed on me). Hubby assembled with,no hassle and am absolutely delighted at the quality and price.

Very happy with the item it arrived early and the machine is good quality for money

It took me a long time to decide on a new high back office chair to offer comfort and suit my needs during my periods of working from home. I opted for this one. From the speedy delivery of the product and the communications with Costway UK, I have to say my experience has been excellent. The chair is solid and comfy. I had a slight issue with the height of the seat - this was dealt with promtly and professionally. Good company to deal with. Highly recommended.

The items arrived really quickly and are really great.

From ordering to delivery brilliant experience cannot believe how quickly we received the item brilliant

So pleased with these wee tables. Very sturdy. Quick delivery.

Lovely product. Ordering and delivery were excellent

Easy ordering, quick delivery and very straight forward assembly. Highly recommend,