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costco.com
Canada
4 reviews
2 helpful votes
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I love it!
November 8, 2016

In General I've been a Costco fan for an very long time! This is where you can go and buy a lot of stuff for a cheap price, they have a food court with amazing food and I absolute love it. The Workers are very friendly! They deserve more than a 5 star!

Date of experience: November 7, 2016
Washington
1 review
0 helpful votes
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My wedding order of 600 roses never arrived. Of course all the fillers did (WTF). I reached out to Costco and they said they should arrive 12/12 when they were scheduled 12/9. They said next day delivery! The wedding is 12/11. I have no main staple for this wedding and am stuck paying $700 for flowers I won't get until they are dead! Costco you suck!

Date of experience: December 9, 2022
Idaho
12 reviews
41 helpful votes
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I have had no problem with Costco. Other than paying 50.00 for a membership and the fact they won't take a credit card you have to have cash or debit card they are okay to shop at. They are a bit overrated, but I go once a month just to buy paper and cleaning products. Their Kirkland brands have great quality. Don't buy a lot as you have to buy in such large bulk it often is not feasible for a family of two.

Date of experience: March 15, 2015
North Carolina
1 review
3 helpful votes
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Most Family-unfriendly company. If you ever read their policies you would be shocked. Fruits and veggies are old an often expire within days of getting them home. I have been a member for over 15 years and can tell you the company is really on decline. I've already joined BJ's and they have FAR BETTER produce and selection at the same price.

Date of experience: March 16, 2018
California
1 review
1 helpful vote
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Disappointed
September 26, 2023

Every time I went to Costsco I bought avocado; and it came out of very good quality. But in recent months, quite the opposite, it ripens super green and remains hard and other parts rotten. (what is not rotten has not yet matured)

Date of experience: September 26, 2023
California
6 reviews
2 helpful votes
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I don't think I have a single gripe about this place. FAMILY of 5! Diapers, wipes, snacks are top of the line for the most amazing prices! Their employees are super nice, probably because they are appropriately compensated! Keep up the great work!

Date of experience: March 21, 2017
Illinois
13 reviews
19 helpful votes
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You would think that when this company purchases overstock from other stores at Pennies on the $, that they would pass the savings onto consumers. They do not. I have found most items cheaper elsewhere.

Date of experience: April 7, 2017
Alabama
3 reviews
8 helpful votes
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I'm a fan.
February 11, 2016

They have good deals, that's a fact. Alcohol, food, home, recreational, has prices, all that jazz- I do the research of the product. Costco does well with their discounts and variety. I only wish there were more types of meat to choose from and a little more knowledge of where the meat and vegetables are from. That's why I gave it 4 stars.

Date of experience: February 10, 2016
Illinois
6 reviews
11 helpful votes
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Love Costco
January 10, 2017

Going to Costco is an adventure each time. You find great deals, really cool products and the best folks in the world work there they become your friends and it is always a pleasure when a return is needed.

Date of experience: January 10, 2017
Canada
16 reviews
51 helpful votes
Follow Ann I.
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I did have Costco for 2 years only after that I cancel my membership. I realize the price is not so cheap even it's more expensive than other store.
The place not organized I got tired walking the whole store to find the product I needed. If you need help no one around.
I want to the store last time when i have membership i had to stand one hour in line to check out that to long.
And why i should have a membership do my grocery shopping really Costco is not worth it anymore.

Date of experience: July 21, 2018
Mississippi
8 reviews
15 helpful votes
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Began shopping when they first opened and been faithful since. I love the surprises when I go in, i. E., top of the line sports socks cheap and when they're gone they are gone. But when I happen upon a deal for something I need, great warm fuzzies take over and you absolutely love the store. Fortunately staffers are paid well so they are pretty happy and willing to help out though you don't need them often. If Costco doesn't have it then I have to go shopping around, something I loathe. Did I mention they stand behind what they sell? Fabulous!

Date of experience: March 13, 2017
France
42 reviews
536 helpful votes
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Extremely poor
December 21, 2015

The online shop is very shocking. The Avalon furniture set I ordered was never delivered. I waited four weeks. The call centre was poor. There was no apology. They were happy to cancel the order rather than help us. I can't believe they are having such a poor service. Please don't buy online from costco

Date of experience: December 21, 2015
California
12 reviews
43 helpful votes
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Love Costco.com
March 6, 2015

I really love that they always have free shipping unless otherwise stated. I have ordered food, vitamins, clothes, electronics, ink and many other items from them. They have super fast shipping and always send an email notifying me when it ships. If anything I get the items sooner than expected... never later.

Date of experience: March 6, 2015
Ohio
28 reviews
132 helpful votes
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I am very pleased with Costco and find their prices reasonable. Their selection is not good, and there are times when you cannot buy the same product because they keep switching their inventory.
Costco is no bargain for fruits or vegetables. I was extremely disappointed to find that some of their fruit in plastic single serve containers were from China where there are no controls. I called corporate headquarters and they told me that they visit China and inspect the production of fruit. I highly doubt that this is the truth and suggest that you always look for the country of origin for your food.

Date of experience: December 11, 2012
California
2 reviews
0 helpful votes
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They get better and better. You need to be able to buy larger quantities, but i. E., I just freeze wild salmon that I can't use right away. I can pay $36 per pound at the harbor, or $10 per pound at Costco. A great shopping experience for the health conscious shopper.

Date of experience: August 6, 2016
North Carolina
1 review
1 helpful vote
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Online prices
May 12, 2018

I always liked Costco and still do. Never had any issues until certain circumstances have me ordering online because it is hard to get to the warehouse. After a few orders I went in the warehouse one day to find the online sale prices are higher than inside. I just have to say I was not very happy about this and will not be ordering online anymore.

Date of experience: May 12, 2018
Georgia
3 reviews
3 helpful votes
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Disappointed
December 24, 2015

The first time I went there I was really impressed by the prices and how big it was but now I am getting disappointed because the membership fee is too expensive and the workers never smile and they just look at everybody to check if they hide something in their pocket or bag. Sometimes it's just insane and I feel too much pressure. I wanna buy there to save some money but sometimes I just don't wanna go to Costco anymore.

Date of experience: December 22, 2015
Washington
1 review
2 helpful votes
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Costco employees are amazing. They are all helpful. But special recognition should be given to Diego, the supervisor at Costco which is located at 4th Ave Seattle. I had a problem yesterday, and he went above and beyond to resolve my problem. He was very empathetic and very helpful. Words fail to say thank you to him and his manager. Thank you Costco for having such an extraordinary employee.

Date of experience: September 15, 2023
Illinois
1 review
2 helpful votes
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Costco had a promo to buy 2 select patio furniture pieces and get $750 off. I put my 2 qualifying items in my cart and it was valid on both items. The next day went to the store to see them before ordering. Went to order and now the second item is no longer eligible. After 45 min on the phone with chat service they said it was a glitch and won't honor the promo. When this membership is up I'm switching to Sams Club. Feel this was poor customer service to a loyal customer.

Date of experience: March 18, 2019
California
16 reviews
12 helpful votes
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Are you kidding
December 28, 2015

All of the food I purchase at Costco spoils right away. Costco beats up their vendors so badly. That great return policy doesn't affect Costco because they build in those returns with their vendors, and the manufacturer eats those. So you pay for the luxury of getting an abundance of product that spoils quickly! Membership fees keep this company floating, and they mark up the skinny prices they make manufacturers sell to them for a 30% profit guaranteed... great concept for a greedy company... Those free samples are not at the cost of COSTCO but the manufacturer and the company that samples them to you is also owned and operated by Costco and they charge the companies an arm an leg and hire people at minimum wage that don't care about the manufacturers bottom line... big racket, can you say Communism?

Date of experience: December 28, 2015

Overview

Costco has a rating of 3 stars from 1,516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costco most frequently mention customer service, credit card and next day. Costco ranks 200th among Grocery sites.

service
301
value
260
shipping
194
returns
179
quality
223
+160