Cooper University Health CareReviews 64

Cooper was marginal, however, after 30 minutes of speaking with a psychologist, they determined that I was a danger to myself and phoned the police to have my weapons taken from me. I am 72 years old and have been in possession of one of those weapons for more than 20 years. If I was going to harm myself, I would have done it by now. They are punishing me because I would not take their pharmaceutical meds. Are they getting their extra income from pharmaceutical companies?I am going to contact the TV news to expose them.

I'm not surprised by all the bad reviews about this hospital. Drs uneducated, big egos, & get mad if you question them. It's a circus and there is a rotation of circus clowns that do not read the patient's chart to access the patient. They hit an artery during surgery & the care went downhill from there. Asked to have my father transferred & was told he wasn't stable & that if I wanted to transfer him I would have to find a dr to take him. In other words we will treat him & keep making one mistake after another. My father is suffering in this $#*! hole and nobody there is capable of handling the mistakes that they made & they want to keep running the same tests over & over again as well as do other procedures even though they haven't corrected one issue that was caused by them. We begged them for things we saw my father declining and told them, none of them bothered to notice the symptoms he was experiencing if we didn't point them out they wouldn't have been addressed until they were so bad my father is too weak, hasn't walked since the botched surgery, they did not get him up out of bed, he developed pneumonia & now another infection that has caused delirium and now they want to vent him. Please, please, please, take my advice and avoid this death trap, their own employees say they would not come to this hospital for care, that speaks volumes, & should tell you how horrible the care is hear. Mostly foreigner residents that see patients, I don't want a resident treating my father I want a seasoned dr that knows what they are doing. Forget about a good bedside manner, you won't get it, people who are not from this country do not understand the culture. They come here to make money & live their best life and are destroying the citizens. This hospital has more foreigners working than Americans & it's shameful. I'm not being disrespectful, I'm being honest about what I have witnessed in the 6 weeks my father has been suffering under inadequate care. Go anywhere but this hospital, they are killing people due to the lack of communication, constant rotating door or inexperienced doctors, even the nurses are contracted. I think it's due to the cost of malpractice insurance because I know this hospital has tons of lawsuits against them, why they haven't been shut down is beyond me. My family is lawyering up to put a stop from the horrible care my dad has received. There is so much more that happened & none of it good, but I think you should get the picture. Stay as far away from this place that you can. I'm going to blow Cooper up with bad reviews & won't stop until they fix the problems they have. They should humble themselves & take a look at all the bad reviews & ask why their own employees do want to be treated there? It's because they see the mistakes being made & how they handle them by lying and covering them up. They messed with the wrong one I know every single thing they did & they will not get away with it.

If you do not have a severe wound, gun shot, knife, metal object protruding from any part of your body, if you are not visibly showing any signs of blood coming out of any part of your body, please stay away from Cooper Hospital. In the past 10 years Cooper Hospital university has gone down the drain service sucks. Patient care sucks. Quality of care sucks no one cares. They suck. Nurses look depleted. There aren't enough doctors. They leave you for hours on end without checking on you. You have to have someone there to speak up for you to find your nurse and find your doctor and harass the staff. My grandmother is a type one diabetic she came in the emergency room because she was vomiting and lightheaded and wasn't sure why it took them over three hours to bring her into the emergency hallway bed. The next two hours they began to draw blood and they were able to get her into a CAT scan but then 6-7 hours to get her mri they didn't check her sugar levels till we demanded it we told them she needed to eat. They advised may be not eating or because of her upcoming mri but that didn't happen for 6-7 hours later! She finally ate something but still waited. That time! We told the staff mutiple times about her diabetes and no one gave her shots when she opens up her bag to give herself a shot they told her she couldn't do that but still didn't administer it for her through the hospital! This is the worst emergency experience I have ever had! Stay away from here! It is 2:39sm and we are just getting home we were admitted at 11:30am!

I would not send anyone to Cooper Hospital for medical treatment. I am diabetic and need to have an early morning appointment for my condition. First thing they did was to change my surgery arrival time from 7:00 am to 2:30 pm leaving over 14 hours for not have anything to eat or drink at this time.

After I arrived and was prepared for surgery the time was now 4:30 pm. At that time they informed me that my operation time had changed to 6:00 pm. About 5 minutes later my surgery was cancelled telling me that one of the doctors (Dr. Bowen, Heart Surgeon) could not stay for my procedure. The hospital did not care that I was a diabetic, did not care I had to cancel a shoulder replacement that same day for my wife to schedule my critical operation. Did not care that I had to arrange a ride to the hospital and home for myself and my wife. Did not care that I had had to stop my blood thinners for AFib for 4 days putting me at risk for a stroke. And what makes it even worse is that nobody from the hospital even call me the next day to try to make it right. I was made to feel like I was just a piece of meat, just money in their bank account. They sent us home with a parking voucher to get our car out of the garage. My day ended with me going over 17 hours without having anything to eat or drink. Cooper Hospital tells you that " Cooper Cares " "Treatment First".
I am now making arrangements to go to University of Penn Hospital.
Respectfully,
Joe O

In June of 2023 I was notified of a refund due me from an over bill from 2021. Credit was never cut and 4 or 5 phone called later and a couple of months later the refund on MyCooper portal disappeared, and a new refund showed up on Aug1. Waited until the month was over and started calling again, was told multiple stories of how they would look into it and of course never had a return call. One girl even went so far as to tell me the credit card company would not allow them to do a credit to the card, although all the information was confirmed it was correct, another girl said if it wasn't addressed by the end of business that day she would make sure a check was sent out that week. NOTHING ever moves forward and I have yet to see a credit to my card nor a check. Every time I call we have to start at the beginning and it ends up at the same point. It's all BS with their billing dept. NEVER pay up front prior to insurance submitted, you will never see your money again.

I'd give 0 stars if I could. I spoke with Stephanie from billing inquiring about a bill that I thought had been resolved months ago yet getting letters from a collection company on money we do not owe. My mom is as getting charge $30 for every primary dr visit. However per her insurance policy she doesn't have a co pay for her primary. Went through this whole thing with the insurance company and billing department months ago. Thought it had been resolved. She said they had no record of this and wanted to know when and who I spoke to. I didn't have my notes on hand nor should I have to. She said she had other "calls" to take and couldn't help me. Like if I didnt have a date and name it never happened and I wasn't going to be helped. That is irrelevant. Let's fix the issue once again shall we? However, she wasn't even listening to the issue. I asked to speak to someone that could help with this call. Gave me a whole run around about speaking to a supervisor. Put me on hold numerous times with a variety of excuses. Finally, she was on the phone. I said I would wait. After playing this pathetic run around of not letting me speak to someone who could help, she put me on the phone with Jennifer who was just hostile and terribly unprofessional. Her customer service skills were lacking to say the least. Truly obstinate and unhelpful. Again,instead of looking into the issue at hand was focused on me not knowing off hand the date and who I spoke to in the past. No record of it. I'm sure my insurance company has a record of it and I know I have it all written down somewhere. However, that's not even what's important. They didn't want to look into the issue. Just rude with an attitude to the very end of the conversation trying to get help. I finally said, "I'll just wait for the supervisor," because clearly she had no intention of doing her job. Jennifer ended with. "You do that ma'am." Worst customer service I have ever experienced. It really shouldn't be this hard. When you have people that can't listen to your situation and just have an attitude they are clearly not fit for this job. We need people in these positions that are good communicators and want to help patients with their billing issues. These ladies need to go work for Ez-Pass.

1.No communication btw nurse/patient w switch of my in take nurse prior to a 4 to 6 hr surgery I was having, nurse PROMISED she would stay til I went back. A nurse in black SCRUBS WHO NEEDS TO B FIRED! Came barreling in never introduced herself. I asked her 2 times to put my belongings in locker I am the patient this nurse had audacity to tell me to wait til she was done signing off on my info. I am in middle of hall ready to be wheeled in for surgery after I waited an extra 1 and 1/2 cause surgeon had to do emergency surgery. I waited patiently, which by the way I was told after there were other surgeons in his area of expertise who could of completely this Emergency surgery that had to b done. Now I get rushed to go back and nurse completely disregarded me. Then made a scene about my things, said hard to deal w two things at once. Well put the bag in locker then finish up my info to go back to surgery the way I asked! Not her way. An I the patient or is she?
ALL LIES ABOUT HAVING MY OWN ROOM, NO FOOD FROM 9:30 nite before now following nite after surgery literally they rolled me at 10pm still w no food when they wake me. REALLY. It was total disaster! I got stuck in a 23 hr holding area instead NO SLEEP NONE. I was wild.
My SURGEON LITERALLY PROMISED ME MY OWN ROOM EVEN UP TO DAY OF SURGERY

I was a traumatic injury and Cooper did all the right things to save my life. The after care has alot to be desired. Communication is terrible. Pain Management is do dysfunctional. I had 3 procedures and I was told I was get one procedure but got something different. Nurse verified 2 time I was there for steroid Injection but when Dr came before procedure he said is was a nerve block. I was never informed insurance was deny one thing so the agreed to another without telling me. No one told me I could lose feeling in my legs and it was common until after it happened. PT was good but they often have too many different people working with u and they don't always listen too patient. Front desk was great at handle scheduling however. I had alot of injuries and in the beginning I loved Cooper but my gratitude was replaced with confusion and a lack of communication. Vestibular was great until it wasn't. Was just discharged out of nowhere and was deeply hurt and confused. Dr implied my injuries to my head where more Psychological. But the did not know I was already see a Psychologist from another institution and they were upset a Doctor said that to me as nothing in my previous history of depression had nothing to do with my current injuries. I had to Neuro evaluation. One by Cooper made it seem like my past was my issue as they never bothered to ask what was I like before the accident. Had they, they would have know my depression from traumatic losses never impacted my working abilities in 30 years. I had a state professional one and there report was completely different from Cooper as they saw what I was saying how my head injury changed me. I also was evaluated by a other mental health Doctors prior to my injury and they said I was mental help shamed. This was the most hurtful experience but thank God I was already seeing Virtua Doctors while deal with Cooper so I was blessed to get proper diagnosis and treat. The best part of my therapy is Speech and Cognitive. They are excellent and have their stuff together. Cooper overall in an emergency great. After care not so much

It's impossible to see a Dr when needed in due time. Also horrible communicating w the central number system to get the appt in the 1st place. My appts were made at wrong Dr office 2xs now n I was very concerned w a lump. Something has change here.

I can't figure out why this billing dept. Won't learn how to bill properly. Bill the VA not the Veteran! You will be paid by the VA. Medicare the rest

I have been seeing a Cooper primary care physician for over 15 years and I have been watching the office decline in its ability to handle patients. I am routinely on hold for 25-30 minutes to schedule appointments. If I want to do anything else, like find out when I can pick up a report or a letter I'm on hold over an hour before the automated system disconnects me. You might think the use of the MYCOOPER app would ease the communication issues but instead it compounds them. The doctors offices are slow to respond if they respond at all. I love my doctors but I really despise how Cooper has connected them into a relationship with every other Cooper facility because Cooper sucks

Had hip surgery on May 22,2023. I did not have 1 problem! The staff was awesome! The nurses and doctors were fantastic. Friendly and professional. I will recommend Cooper to anyone who asked!

Dealing with Cooper University healthcare is an outstanding experience. Beginning with the Navigators, the Patient Services Representatives, the Nursing staff to the Physician, it is a well organized, cordial, caring approach to EXCELLENT patient care. Everyone is focused on the patient in a methodical, warm and concerned manner. They provide reminders, lab and test results and have an easy to use patient portal. My appointments are with a primary, an endocrinologist, a gastroenterologist, a nephrologist, and an anesthesiologist/pain management physician. They and their teams have been conscientious, empathetic and provide patient education for anyone to comprehend. As a previous Clinician, my standards are very high and they have performed exemplary. Obviously these are more complicated times and issues can occur but they are positively addressed and resolved quickly. The patient and their needs are foremost at Cooper. Strongly recommend Cooper for great healthcare!

The aggressive security guard told us to go to another hospital, because our visitor passes were not visible. I was amazed at such despicable behavior. We weren't shopping for shoes. Our loved one is sick at this hospital, how can we just go to another one?

I was at Cooper hospital in October 2022. I went there for breathing problems. I was seen by Dr. Racheal Jennings and her Resident Doctors. Tara and Christina. I had to get scoped. The resident Doctor (Tara) did the procedure. It was very painful. Dr. Rachel, ordered her to go so far up my nose that I gagged. This was purposely done out of retaliation. I can't believe that, these Doctors are behaving in this manner. I can't help but wonder how many other people they've hurt.

I visited again at the new facility in Turnersville and so I chatted with a friend and one of the employees and from what I was hearing this person discussed is that even though they enjoy working there it's been a horrible, hostile work environment, no one is able to discussion with the OM ( office manager) that if an employee is doing something that they no is not acceptable to the Cooper Health standards the employee stated that nothing will be corrected, lateness, on cellphones, extended lunch breaks, non work related conversations as I stated before I am a senior person and the conversations that I have heard is very unpleasant and unprofessional to have. I hope that something or someone comes to this office and sees and hears what is occurring at that location

The ER in this hospital is a three ring circus with a bunch of clowns. I thought COUGHING UP BLOOD was an emergency but at Cooper NOTHING is an emergency so you will wait 3-4 hours(for a room/ bed) or be dead on the waiting room floor. Bugs flying around in November in the waiting room, a drunk man doing everything from using the toilet with the door open then later undressing in the waiting room(he even had a suitcase). This has happened 3 times and all 3 visits were horrible! How in the world is this considered the best hospital in the area?!?! STOP worrying about hiring friends and family and start reading resumes! Then maybe patients will get quality care. Being admitted is even worse... now it's 2-3 days wait for a bed or room

While visiting a family member over that past week in ICU. I kept noticing that not all staff are wearing their masks. A lot of the staff wore their mask as a chin guard.