Cooper University Health Care

I'm not surprised by all the bad reviews about this hospital. Drs uneducated, big egos, & get mad if you question them. It's a circus and there is a rotation of circus clowns that do not read the patient's chart to access the patient. They hit an artery during surgery & the care went downhill from there. Asked to have my father transferred & was told he wasn't stable & that if I wanted to transfer him I would have to find a dr to take him. In other words we will treat him & keep making one mistake after another. My father is suffering in this $#*! hole and nobody there is capable of handling the mistakes that they made & they want to keep running the same tests over & over again as well as do other procedures even though they haven't corrected one issue that was caused by them. We begged them for things we saw my father declining and told them, none of them bothered to notice the symptoms he was experiencing if we didn't point them out they wouldn't have been addressed until they were so bad my father is too weak, hasn't walked since the botched surgery, they did not get him up out of bed, he developed pneumonia & now another infection that has caused delirium and now they want to vent him. Please, please, please, take my advice and avoid this death trap, their own employees say they would not come to this hospital for care, that speaks volumes, & should tell you how horrible the care is hear. Mostly foreigner residents that see patients, I don't want a resident treating my father I want a seasoned dr that knows what they are doing. Forget about a good bedside manner, you won't get it, people who are not from this country do not understand the culture. They come here to make money & live their best life and are destroying the citizens. This hospital has more foreigners working than Americans & it's shameful. I'm not being disrespectful, I'm being honest about what I have witnessed in the 6 weeks my father has been suffering under inadequate care. Go anywhere but this hospital, they are killing people due to the lack of communication, constant rotating door or inexperienced doctors, even the nurses are contracted. I think it's due to the cost of malpractice insurance because I know this hospital has tons of lawsuits against them, why they haven't been shut down is beyond me. My family is lawyering up to put a stop from the horrible care my dad has received. There is so much more that happened & none of it good, but I think you should get the picture. Stay as far away from this place that you can. I'm going to blow Cooper up with bad reviews & won't stop until they fix the problems they have. They should humble themselves & take a look at all the bad reviews & ask why their own employees do want to be treated there? It's because they see the mistakes being made & how they handle them by lying and covering them up. They messed with the wrong one I know every single thing they did & they will not get away with it.

I would not send anyone to Cooper Hospital for medical treatment. I am diabetic and need to have an early morning appointment for my condition. First thing they did was to change my surgery arrival time from 7:00 am to 2:30 pm leaving over 14 hours for not have anything to eat or drink at this time.

After I arrived and was prepared for surgery the time was now 4:30 pm. At that time they informed me that my operation time had changed to 6:00 pm. About 5 minutes later my surgery was cancelled telling me that one of the doctors (Dr. Bowen, Heart Surgeon) could not stay for my procedure. The hospital did not care that I was a diabetic, did not care I had to cancel a shoulder replacement that same day for my wife to schedule my critical operation. Did not care that I had to arrange a ride to the hospital and home for myself and my wife. Did not care that I had had to stop my blood thinners for AFib for 4 days putting me at risk for a stroke. And what makes it even worse is that nobody from the hospital even call me the next day to try to make it right. I was made to feel like I was just a piece of meat, just money in their bank account. They sent us home with a parking voucher to get our car out of the garage. My day ended with me going over 17 hours without having anything to eat or drink. Cooper Hospital tells you that " Cooper Cares " "Treatment First".
I am now making arrangements to go to University of Penn Hospital.
Respectfully,
Joe O

Well, after I complained that my son is not getting appt, they called us and gave us appointment with in 48 hours. Doctor has a lot of patient and spend a lots of time with my son.

If you do not have a severe wound, gun shot, knife, metal object protruding from any part of your body, if you are not visibly showing any signs of blood coming out of any part of your body, please stay away from Cooper Hospital. In the past 10 years Cooper Hospital university has gone down the drain service sucks. Patient care sucks. Quality of care sucks no one cares. They suck. Nurses look depleted. There aren't enough doctors. They leave you for hours on end without checking on you. You have to have someone there to speak up for you to find your nurse and find your doctor and harass the staff. My grandmother is a type one diabetic she came in the emergency room because she was vomiting and lightheaded and wasn't sure why it took them over three hours to bring her into the emergency hallway bed. The next two hours they began to draw blood and they were able to get her into a CAT scan but then 6-7 hours to get her mri they didn't check her sugar levels till we demanded it we told them she needed to eat. They advised may be not eating or because of her upcoming mri but that didn't happen for 6-7 hours later! She finally ate something but still waited. That time! We told the staff mutiple times about her diabetes and no one gave her shots when she opens up her bag to give herself a shot they told her she couldn't do that but still didn't administer it for her through the hospital! This is the worst emergency experience I have ever had! Stay away from here! It is 2:39sm and we are just getting home we were admitted at 11:30am!

In June of 2023 I was notified of a refund due me from an over bill from 2021. Credit was never cut and 4 or 5 phone called later and a couple of months later the refund on MyCooper portal disappeared, and a new refund showed up on Aug1. Waited until the month was over and started calling again, was told multiple stories of how they would look into it and of course never had a return call. One girl even went so far as to tell me the credit card company would not allow them to do a credit to the card, although all the information was confirmed it was correct, another girl said if it wasn't addressed by the end of business that day she would make sure a check was sent out that week. NOTHING ever moves forward and I have yet to see a credit to my card nor a check. Every time I call we have to start at the beginning and it ends up at the same point. It's all BS with their billing dept. NEVER pay up front prior to insurance submitted, you will never see your money again.

I was at Cooper hospital in October 2022. I went there for breathing problems. I was seen by Dr. Racheal Jennings and her Resident Doctors. Tara and Christina. I had to get scoped. The resident Doctor (Tara) did the procedure. It was very painful. Dr. Rachel, ordered her to go so far up my nose that I gagged. This was purposely done out of retaliation. I can't believe that, these Doctors are behaving in this manner. I can't help but wonder how many other people they've hurt.

Monica Atkinson is the worst doctor ever, she ignored me for a week knowing I was without my thyroid medication and refused to fill it or contact me. I called every day for over a week and no response. This isn't the first time either. He is cold, arrogant and has no bedside manners. I will never recommend anyone to see her ever. She should be ashamed of herself.

I was waiting on my grandmother today for a procedure and I went to use the bathroom near Starbucks! Well I walked out was completely disgusting blood on the floor of the handicap stall, middle stall had pee everywhere and first stall had not been flushed or was backed up so I walked out aftwr taking a picture of the blood on the floor. I spoke to a security guard who said she had called multiple times about the issue

A 2 Billion Dollar Expansion...at the cost of who!?!? And on top of it they're bragging about it...am I missing something here!?!?

The phone system is deplorable. Besides exorbitant wait times, you simply can not get in touch with a doctor's office directly.
Getting medical records is like climbing Kilimanjaro.
It is a shame, the nursing and medical care is pretty good but I will never recommend anyone go there due to the communication system.
Who has time to sit on hold for 30 plus minutes every time!

I have been seeing a Cooper primary care physician for over 15 years and I have been watching the office decline in its ability to handle patients. I am routinely on hold for 25-30 minutes to schedule appointments. If I want to do anything else, like find out when I can pick up a report or a letter I'm on hold over an hour before the automated system disconnects me. You might think the use of the MYCOOPER app would ease the communication issues but instead it compounds them. The doctors offices are slow to respond if they respond at all. I love my doctors but I really despise how Cooper has connected them into a relationship with every other Cooper facility because Cooper sucks

I'd give 0 stars if I could. I spoke with Stephanie from billing inquiring about a bill that I thought had been resolved months ago yet getting letters from a collection company on money we do not owe. My mom is as getting charge $30 for every primary dr visit. However per her insurance policy she doesn't have a co pay for her primary. Went through this whole thing with the insurance company and billing department months ago. Thought it had been resolved. She said they had no record of this and wanted to know when and who I spoke to. I didn't have my notes on hand nor should I have to. She said she had other "calls" to take and couldn't help me. Like if I didnt have a date and name it never happened and I wasn't going to be helped. That is irrelevant. Let's fix the issue once again shall we? However, she wasn't even listening to the issue. I asked to speak to someone that could help with this call. Gave me a whole run around about speaking to a supervisor. Put me on hold numerous times with a variety of excuses. Finally, she was on the phone. I said I would wait. After playing this pathetic run around of not letting me speak to someone who could help, she put me on the phone with Jennifer who was just hostile and terribly unprofessional. Her customer service skills were lacking to say the least. Truly obstinate and unhelpful. Again,instead of looking into the issue at hand was focused on me not knowing off hand the date and who I spoke to in the past. No record of it. I'm sure my insurance company has a record of it and I know I have it all written down somewhere. However, that's not even what's important. They didn't want to look into the issue. Just rude with an attitude to the very end of the conversation trying to get help. I finally said, "I'll just wait for the supervisor," because clearly she had no intention of doing her job. Jennifer ended with. "You do that ma'am." Worst customer service I have ever experienced. It really shouldn't be this hard. When you have people that can't listen to your situation and just have an attitude they are clearly not fit for this job. We need people in these positions that are good communicators and want to help patients with their billing issues. These ladies need to go work for Ez-Pass.

It's impossible to see a Dr when needed in due time. Also horrible communicating w the central number system to get the appt in the 1st place. My appts were made at wrong Dr office 2xs now n I was very concerned w a lump. Something has change here.

They deserve no stars. I sent in a check for a partial payment. They deposited the check in the amount that was owed on the account. Resulting in an extra 300 taken out of my account. I called them and was told they would investigate and refund money in 4 to 6 weeks. Now going to file a complaint with my bank.

I can't figure out why this billing dept. Won't learn how to bill properly. Bill the VA not the Veteran! You will be paid by the VA. Medicare the rest

I have been going to Cooper for years now. I live in Delaware and am quite disenchanted with Wilmington specialists and Philadelphia is too hard to navigate. I had six cardiac bypasses in 2018 which went well and I am fine so far. Dr. Ginsberg, the cardiologist, has been on top of things before and after. I thought the pain was weather and Fibro, he assured me I had heart problems. They tried stints but too blocked for that. Dr. Ukrainsky, the Endochrinologist, has been excellent if not too innnovative. The ENT, Urologist, and Podiatrist all were lacking. ENT is no longer there and he shouldn't be. He kept saying "you have a deviated septum". Believe he wanted to do surgery. The Urologist was somewhat surprised that my biopsy showed NO cancer. I believe he was in the cutting frame of mind also. The podiatrist said, "no one ever died from a nail fungus". When I was in the hospital for cardiac surgery, they were exceptional. The endo people came to see me several times and the nurses were top rate. Overall, the medical center and its people is worth your time and energy. I agree that communication is NOT their strong suit. I once threatened to go to HR if their endo associates who were dealing with refills and appointments didn't get their act together. You'd be surprised on how quickly things turned around relative to getting a new appointment that I initially canceled due to illness.
The worst thing that happened to me was when being dismissed from the hospital days after cardiac surgery, a young guy, wheeled me down to the door where my wife was going to pick me up, left me standing, somewhat winded and in poor shape. My wife was having trouble getting to the exact door. I walked from one door to the next looking for her. He should not have gone off and left a heart patient on their own until their caregiver arrived. I told this to HR. They wanted to talk with me, but I never got in touch. So in the words for Forrest Gump, "and that's all I have to say about that"...

1.No communication btw nurse/patient w switch of my in take nurse prior to a 4 to 6 hr surgery I was having, nurse PROMISED she would stay til I went back. A nurse in black SCRUBS WHO NEEDS TO B FIRED! Came barreling in never introduced herself. I asked her 2 times to put my belongings in locker I am the patient this nurse had audacity to tell me to wait til she was done signing off on my info. I am in middle of hall ready to be wheeled in for surgery after I waited an extra 1 and 1/2 cause surgeon had to do emergency surgery. I waited patiently, which by the way I was told after there were other surgeons in his area of expertise who could of completely this Emergency surgery that had to b done. Now I get rushed to go back and nurse completely disregarded me. Then made a scene about my things, said hard to deal w two things at once. Well put the bag in locker then finish up my info to go back to surgery the way I asked! Not her way. An I the patient or is she?
ALL LIES ABOUT HAVING MY OWN ROOM, NO FOOD FROM 9:30 nite before now following nite after surgery literally they rolled me at 10pm still w no food when they wake me. REALLY. It was total disaster! I got stuck in a 23 hr holding area instead NO SLEEP NONE. I was wild.
My SURGEON LITERALLY PROMISED ME MY OWN ROOM EVEN UP TO DAY OF SURGERY

I was a traumatic injury and Cooper did all the right things to save my life. The after care has alot to be desired. Communication is terrible. Pain Management is do dysfunctional. I had 3 procedures and I was told I was get one procedure but got something different. Nurse verified 2 time I was there for steroid Injection but when Dr came before procedure he said is was a nerve block. I was never informed insurance was deny one thing so the agreed to another without telling me. No one told me I could lose feeling in my legs and it was common until after it happened. PT was good but they often have too many different people working with u and they don't always listen too patient. Front desk was great at handle scheduling however. I had alot of injuries and in the beginning I loved Cooper but my gratitude was replaced with confusion and a lack of communication. Vestibular was great until it wasn't. Was just discharged out of nowhere and was deeply hurt and confused. Dr implied my injuries to my head where more Psychological. But the did not know I was already see a Psychologist from another institution and they were upset a Doctor said that to me as nothing in my previous history of depression had nothing to do with my current injuries. I had to Neuro evaluation. One by Cooper made it seem like my past was my issue as they never bothered to ask what was I like before the accident. Had they, they would have know my depression from traumatic losses never impacted my working abilities in 30 years. I had a state professional one and there report was completely different from Cooper as they saw what I was saying how my head injury changed me. I also was evaluated by a other mental health Doctors prior to my injury and they said I was mental help shamed. This was the most hurtful experience but thank God I was already seeing Virtua Doctors while deal with Cooper so I was blessed to get proper diagnosis and treat. The best part of my therapy is Speech and Cognitive. They are excellent and have their stuff together. Cooper overall in an emergency great. After care not so much

The aggressive security guard told us to go to another hospital, because our visitor passes were not visible. I was amazed at such despicable behavior. We weren't shopping for shoes. Our loved one is sick at this hospital, how can we just go to another one?

Worse ER experience ever. For a time they could not locate my mother who has advanced Alzheimer's. Then attempted to transport her to wrong address. When finally returned was still bloodied and in need of clean up. Many times calls to find out information were disconnected. Some one as compromised as this should have been allowed a person to come in with the patient irregardless of Covid. How can care be given when she can not speak for herself. A scared, anxious, confused, and irrational woman was alone for over 12 hours. It is a disgrace.

While my father was on the 3 floor the personnel was perfect giving my mom a non-english speaker person a chance to have me or my husband translate then he got transferred to the 8 floors and no mercy to the family my husband the son of the patient Luis Pena is on dialysis can walk much and my mom a survivor of pulmonary edema plus non English speaker were force to stay in the lobby please understand visitors sometimes we make a lot of effort to be with our love ones but other times is hard because of our health. Tks

I went to see a doctor about two months ago who prescribed an MRI. Couldn't get an appointment for two months. As it turns out, the day I was supposed to go there was a snowstorm and, since I', a senior citizen, I called to reschedule. Well that will take another two or three months. I told her to forget it and that I would find another doctor.

We have had two very recent horrid experiences with them at two different locations! This organization hasn't a clue how to treat children! Our reviews can be viewed at both locations.