How do you run one of the largest hospitals and not have wheel chairs available for patients. I went to the hospital from the doctors office with my 85 year old mother. When I got there I asked for a wheel chair to get her into the building and was told we don't have any available. I was very surprised and asked how could this be. The women from patient information told me well it happ me all the time in a sarcastic manner then just walked off. If this happens often in such a large hospital it would appear here on s some poor managment good by on.
Just disappointing to have to carry Simone into the hospital and hope you can find a seat for them. Going to the hospital is stressful enough then have to deal with something like this is just down right disgusting.
This is the reason n I myself will never deal with a doctor that only works out of Cooper.
Dear Carla, thank you for taking the time to bring your experience to our attention.
I'm sorry to hear that your experience at Cooper did not meet your expectations. I'm forwarding your comment to our Patient Relations team. Can you email your contact information and the best time to reach you to socialmedia@cooperhealth.edu so that they can reach out to you to discuss your situation?
Thank you for this opportunity to address your concerns.